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Kenya Airways


698 Reviews
Headquarters: Airport North Road PO Box 19002 – 00501, Nairobi 00501 Kenya +254-20-327-4747 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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698 Reviews from our TripAdvisor Community

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698 reviews from our community

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Showing 537: English reviews
Johannesburg, South Africa
Level 6 Contributor
264 reviews
61 helpful votes
Reviewed yesterday
NEW

When we were in the plane ready to fly, the trailer that must pool the plane malfunctioned ran into the plane. They set up all the passengers in hotels, gave visas to everyone. Got dinner and breakfast at the hotel, transfer to and from the hotel, put us on a SAA flight, up-grade us to better airline, they carried the...

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Africa Economy Johannesburg - Victoria

Helpful?
Thank DDR1234
Cape Town Central, South Africa
Level 3 Contributor
23 reviews
16 helpful votes
Reviewed 2 days ago
NEW
via mobile

Reading different reviews about Kenya Airways, my experience was good. Clean airplane from AMS to NBO as well from NBO to JNB. Welcoming staff, friendly and efficient service. Catering not 'royal' but enough. In-flight entertainment can be improved !!

International Economy Amsterdam - Johannesburg
Helpful?
Thank PeterRaes01
Level 3 Contributor
10 reviews
Reviewed 2 days ago
NEW
via mobile

Horrible Airlines worst customer service waste of money worst inflight experience will never travel again by Kenya airways the app also does not work not able to choose seats worst experience. Worst customer service at Mumbai airport.food also not so good .

International Economy Mumbai (Bombay) - Nairobi
Helpful?
Thank Varun0909
Bamako, Mali
Level 4 Contributor
31 reviews
3 helpful votes
Reviewed 4 days ago
NEW

I honestly and humbly hope someone senior and with some impact on the structure of the organisation reads this and do corrective action to get the problems sort out. Then again maybe nobody in the kenya airways actually cares about how poor the African routes are. Strongly recommend not to fly Kenya Airways. Flight out of Nairobi was delayed by...

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Africa Economy Dar es Salaam - Nairobi

Helpful?
1 Thank spsbabu1971
Bamako, Mali
Level 4 Contributor
31 reviews
3 helpful votes
Reviewed 4 days ago
NEW

Good, Excellent Hospitality of Receptionism by both Cabin Crews and carrier staffs. Good beverages Provided on board.

Africa Economy Dar es Salaam - Nampula
Helpful?
Thank spsbabu1971
Bamako, Mali
Level 4 Contributor
31 reviews
3 helpful votes
Reviewed 4 days ago
NEW

Good, Excellent experience making me feel good even i am a first time flyer. Good foods being served on board

International Economy Mumbai (Bombay) - Dar es Salaam
Helpful?
Thank spsbabu1971
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 1 week ago

Flight cancelled resulting in 24 hours of our holiday lost. Luggage lost for 5 days (2 of us) and 9 days i.e. the whole trip (1 of us). This was a disastrous start to the trip of a lifetime for my nieces and me. On arrival at Charles de Gaulle airport the info board was displaying 'delayed' only to change...

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International Economy Paris - Nairobi

Helpful?
1 Thank Jane J
Sydney, Australia
Level 3 Contributor
16 reviews
17 helpful votes
Reviewed 1 week ago

OMG! We flew 4 times with this airline and only had one good flight. our first check in raised the first red flag... unhelpful grumpy girl at check in who looking back now I can tell knew that there was a problem with our next flight but was obviously too hard for her to deal with so she told us...

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Africa Economy Johannesburg - Arusha

Helpful?
1 Thank V1415
2 reviews
Reviewed 1 week ago

I was pleasantly surprised as the flight took off on the scheduled time, there were no hickups , upon arrival at Jomo Kenyatta airport, the connecting flight was on time as well. Flight attendants, Leah and Vivian were amazing, we conversed as if we had known each other for years, they were very hospitable, God bless you ladies. On return...

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International Economy Dubai - Entebbe

Helpful?
Thank Thokoe N
Cape Town Central, South Africa
Level 5 Contributor
56 reviews
19 helpful votes
Reviewed 2 weeks ago

This was my first time with Kenya Airways and after reading the reviews I was really not looking forward to the flight. But let me start off by saying - there is no reason for not flying Kenya Airways. The plane is an Embraer E190 which is certainly not the most comfortable plane available but for a semi-long haul flight...

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Africa Economy Cape Town Central - Nairobi

Helpful?
4 Thank MartinKobie
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See travel tips for airlines
“Sit at window in front of wing.”
DDR1234, yesterday | Read review
“Not to Fly in these Kenya Airways flights better to switch over to other carrier flights”
spsbabu1971, 4 days ago | Read review
“Don't use them”
V1415, 1 week ago | Read review
“If you are lucky to fly with their B787 you wil enjoy, otherwise, make sure you carry with you a book to read all the way”
kapangala, 2 weeks ago | Read review
“please avoid,try other airline”
dryashmanchanda, 3 weeks ago | Read review
Show next 5 travel tips 5 of 10
About Kenya Airways
Nairobi-based Kenya Airways (KQ) is the country's flag carrier. A member of the SkyTeam alliance, the airline flies non-stop to more than 55 destinations. These include four domestic destinations, as well as cities elsewhere in Africa, and airports in Asia, the Middle East and Europe. Its fleet consists of aircraft configured with two cabins: Business Premier World and Economy Class. Kenya Airways' hub is located at Nairobi's Jomo Kenyatta International Airport (NBO). Business Class passengers have access to the airline's Simba Lounge at NBO, while elite members of its frequent flier program can use the airline's JV Lounge at NBO.
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