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JetBlue


12,866 reviews
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101 +1 800-538-2583 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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12,866 Reviews from our TripAdvisor Community

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12,866 reviews from our community

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Showing 11,975: English reviews
Cozumel, Mexico
2 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

Booked a vacation package through JetBlue going to St. Lucia. We were warned 2 days prior that weather could cause an issue with our flight. We decided to fly out a day early when the weather was clear and paid a large extra amount for the additional night at the resort. On the way to the airport we were told...

Date of travel: January 2019
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Caribbean Economy New York City - St. Lucia

Helpful?
Thank sgundy1
1 review
Reviewed yesterday
NEW

They are an amazing company. Unfortunately, numerous times when I flown or was suppose to fly with them storms, sicknesses and emergencies have caused plans to change. They are always amazingly helpful and nice when rescheduling or refunding. Definitely, by far, the BEST customer service. I wish they flew more places. Plus they've got the most legroom and I've experienced...

Date of travel: March 2018
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Domestic Economy Denver - Boston

Helpful?
Thank Kelly E
The Villages, Florida
Level 5 Contributor
59 reviews
17 helpful votes
Reviewed yesterday
NEW

The trip to our destination was fine. The return trip on Dec. 16, 2018 had broken drop down tables and none of the three movie screens were working in our row. The attendant said we would receive a $50.00 pp refund for the non-working screens and she said the maintenance people knew about the problem before the flight. We never...

Date of travel: December 2018
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Caribbean Economy Orlando - San Juan

Helpful?
Thank BooBear517
Westborough, Massachusetts
Level 5 Contributor
44 reviews
4 helpful votes
Reviewed yesterday
NEW
via mobile

JetBlue is not a high end choice but you can’t beat the legroom and free wifi. No frills but good service. Many direct flight options from Boston Logan which is a big win for me.

Date of travel: January 2019
Domestic Economy Long Beach - Boston
Helpful?
Thank Tim70s
Fremont, Michigan
Level 6 Contributor
367 reviews
48 helpful votes
Reviewed yesterday
NEW

Had to fly to Boston for a funeral. Check-in and boarding were fine. Took thirty minutes from leaving the gate to get in the air. Many flights of other airlines moved ahead of us. Flight itself was uneventful and arrived as scheduled.

Date of travel: January 2019
Domestic Economy Detroit - Boston
Helpful?
Thank Cadbanker
Whittier, California
Level 2 Contributor
8 reviews
4 helpful votes
Reviewed yesterday
NEW

Jet blue is great, full flights but well organized and fairly priced. boarded and off loaded easily.

Date of travel: December 2018
Domestic Economy Long Beach - New York City
Helpful?
Thank tonyrosas0311
Chicago, Illinois
Level 6 Contributor
110 reviews
37 helpful votes
Reviewed yesterday
NEW

Horrible Airline. Tell us that the flight was in on time from San Juan to Fort Lauderdale is an international flight? Since when is Puerto Rico international they are a commonwealth of the USA. But they change our flight from 8:50 to 9:40. I was sitting right by where the flight crew was and they were stating that the flight...

Date of travel: January 2019
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Domestic Economy Fort Lauderdale - Chicago

Helpful?
Thank Paula S
2 reviews
Reviewed yesterday
NEW

Flight was on time and attendants were attentive and responsive. Seats were comfortable. Entertainment was good and diverse.

Date of travel: December 2018
Caribbean Economy Hartford - San Juan
Helpful?
Thank LiketoTravelOften49
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

No problems - arrived at Orlando Airport early for our return flight back to Newark luckily the gate attendant was very friendly and were able to have a very nice chat to pass the time. Middle seats on aircraft are cramped and not much room luckily only a 2 1/2 hour flight. TV on return flight was not working which...

Date of travel: December 2018
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Domestic Economy Newark - Orlando

Helpful?
Thank Kathleen B
Palm Springs, California
Level 3 Contributor
19 reviews
3 helpful votes
Reviewed yesterday
NEW

Over a two hour delay because of an inaccurate fuel gage. No compensation offered by the airline. The television in the back of the seat did not work. Nearly six hours with nothing to do.

Date of travel: January 2019
Domestic Economy Newark - Palm Springs
Helpful?
Thank scanmod1950
See travel tips for airlines
“Enjoy best US airline”
D4055HBdennisk, 3 days ago | Read review
“plan for TSA slowness and Customs & Immigration slowness on return”
258peterj, 3 days ago | Read review
“Never have had a bad experience with Jet Blue.”
Tethier919, 4 days ago | Read review
“Book Early!!”
JLN29OT, 4 days ago | Read review
“Book early for JetBlue they fill up fast because they are a wonderful airline.”
debrad328, 4 days ago | Read review
Show next 5 travel tips 5 of 10
JetBlue Baggage Fees
  • Domestic United States
    • 1st Bag: $25
    • 2nd Bag: $35
    • 3rd Bag: $100
    • Each bag maximum 50 lb/23 kg
  • United States to Mexico
    • 1st Bag: $25
    • 2nd Bag: $35
    • 3rd Bag: $100
    • Each bag maximum 50 lb/23 kg
More ▾
About JetBlue
JetBlue Airways (B6) is a New York-based low-cost carrier. It flies non-stop to more than 85 destinations within the United States, as well as other points in North America, the Caribbean and South America. The airline's primary operating base is located at New York's John F. Kennedy International Airport (JFK). Focus cities include Fort Lauderdale – Hollywood Int'l Airport (FLL), Boston's Logan International Airport (BOS), Long Beach Airport (LGB), San Juan's Luis Muñoz Marín Int'l Airport (SJU) and Orlando International Airport (MCO). Its fleet is primarily configured with just an Economy Class cabin, however, two-cabin service is available on a limited number of routes. JetBlue is not a part of any major airline alliance, but it does have codeshare arrangements with more than 35 other airlines.

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