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JetBlue


10,060 reviews
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101 +1 800-538-2583 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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10,060 Reviews from our TripAdvisor Community

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10,060 reviews from our community

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Showing 9,335: English reviews
Fort Lauderdale, Florida
Level 5 Contributor
76 reviews
23 helpful votes
Reviewed yesterday
NEW

For the most part the outbound flight was good - other than a dripping incident above my seat that the flight attendant felt stuffing some napkins in it would take care of it - not really and the inability of the ground crew at LaGuardia being able to get the ramp to the plane for more than 20 minutes but...

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Domestic Business Class Fort Lauderdale - New York City

Helpful?
Thank sally l
South San Francisco, California
1 review
Reviewed yesterday
NEW
via mobile

I say this is a bad airline cause I do many round trips between these two cities and I am not sure whether the airline crew check what each passenger brings on board and how many carry on etc cause without a doubt, JetBlue forces passengers to give up their carry on and check in their carry ins.since If you...

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Domestic Economy San Francisco - Long Beach

Helpful?
Thank 4sundarhomes
Fitchburg, Massachusetts
Level 4 Contributor
37 reviews
13 helpful votes
Reviewed yesterday
NEW
via mobile

No surprises with JetBlue. You know what you are paying for where you are sitting. That is just fine with me.

Domestic Economy Boston - Las Vegas
Helpful?
Thank summerisbest
New York City, New York
Level 6 Contributor
204 reviews
45 helpful votes
Reviewed 2 days ago
NEW

The flight was approximately 3 1/2 hours from New York to Santo Domingo and the flight attendants were very friendly and accommodating. Overall, check-in was a breeze, the seats were comfortable, and the in-flight entertainment was good. Unfortunately, snacks instead of meals were served.

Caribbean Economy New York City - Santo Domingo
Helpful?
Thank Carmen J
Lusaka, Zambia
Level 3 Contributor
13 reviews
2 helpful votes
Reviewed 2 days ago
NEW

My fatigue evaporated when the plane took off from JFK and made me forget how tired I was after having already been on a plane for 15 hours. The pilot sounded like an old friend of mine because of the interesting way he kept us abreast of how long the flight would take, etc. The check in at McCarran JetBlue...

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Domestic Economy New York City - Las Vegas

Helpful?
Thank DianeWoodlands1
Troutdale, Oregon
Level 4 Contributor
40 reviews
3 helpful votes
Reviewed 2 days ago
NEW

Checking in for the flight: They were extremely helpful with our 2 bags and 2 car seats. While they didn't have car seat clear bags, he told me that they separate them then put individual baggage claim tickets on them. That was perfect. Gate area: We boarded when they asked for families with children (I have 5 year old twin...

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Domestic Economy Portland - Boston

Helpful?
Thank epmitchell74
Watertown, Massachusetts
Level 2 Contributor
3 reviews
4 helpful votes
Reviewed 2 days ago
NEW

There is absolutely no other way to fly to Cancun. The flight is over before you know it. If you are flying to Mexico for a relaxing vacation, you want to get there as soon as possible. We always take JetBlue Flight 771 on the way there and Flight 772 on the way back. We also always select our seats...

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Mexico Economy Boston - Cancun

Helpful?
Thank Danielle B
rathercook
Level 4 Contributor
30 reviews
7 helpful votes
Reviewed 2 days ago
NEW

Arrived at airport in plenty of time. Apparently air crew didn't. Had to wait for them. Then another delay as the toilet was inoperable. Hours later, finally on the way. Thought the least they could do after leaving us sitting in a hot aircraft was offer a free cold beer. "Sorry sir, I'm not authorized to do that". Never again....

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Domestic Economy Los Angeles - Buffalo

Helpful?
Thank rathercook
Royalston, Massachusetts
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed 2 days ago
NEW

JetBlue is great and this was trip was no exception. Very easy access at Logan, with fairly moderate wait times for baggage and TSA. The only glitch was that we had no in flight entertainment on the way down. The last few rows of seating, which is where we were, had no TV's. We were given a $15.00 travel bank...

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Caribbean Economy Boston - Aruba

Helpful?
Thank PatrickandNikki
Level 2 Contributor
4 reviews
Reviewed 2 days ago
NEW

I love JetBlue airlines. Even though there are times I can get less expensive flights on other airlines, I go all the way with JetBlue. They are roomier and love the TV's right in front of you. They also have snacks to choose from. If your hungry for a meal there are choices of food that are reasonably priced. The...

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Domestic Economy Fort Myers - Buffalo

Helpful?
Thank Elizabeth D
See travel tips for airlines
“I would advise international visitors to check in early as the security checks can be cause for delay.”
DianeWoodlands1, 2 days ago | Read review
“Get a JetBlue Credit card and receive more miles and 1/2 off amenities on your flight.”
286elizabethd, 2 days ago | Read review
“Don't forget your credit card as they will not take cash for purchases!”
cturner887, 2 days ago | Read review
“I did take a very late flight on my way back so the flight wasn't full and I had an entire row to myself. Sweet!”
eellis2018, 2 days ago | Read review
“check in 3 hours early”
gregknight2018, 2 days ago | Read review
Show next 5 travel tips 5 of 10
JetBlue Baggage Fees
  • Domestic United States
    • 1st Bag: $25
    • 2nd Bag: $35
    • 3rd Bag: $100
    • Each bag maximum 50 lb/23 kg
  • United States to Mexico
    • 1st Bag: $25
    • 2nd Bag: $35
    • 3rd Bag: $100
    • Each bag maximum 50 lb/23 kg
More ▾
About JetBlue
JetBlue Airways (B6) is a New York-based low-cost carrier. It flies non-stop to more than 85 destinations within the United States, as well as other points in North America, the Caribbean and South America. The airline's primary operating base is located at New York's John F. Kennedy International Airport (JFK). Focus cities include Fort Lauderdale – Hollywood Int'l Airport (FLL), Boston's Logan International Airport (BOS), Long Beach Airport (LGB), San Juan's Luis Muñoz Marín Int'l Airport (SJU) and Orlando International Airport (MCO). Its fleet is primarily configured with just an Economy Class cabin, however, two-cabin service is available on a limited number of routes. JetBlue is not a part of any major airline alliance, but it does have codeshare arrangements with more than 35 other airlines.

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