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JetBlue Airways


4.5 of 5 bubbles
3,410 Reviews
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101 +1-800-538-2583 Website
Rating summary
  • 4.5 of 5 bubbles
    Legroom
    4 of 5 bubbles
    Seat Comfort
  • 4.5 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4.5 of 5 bubbles
    Cleanliness
    4.5 of 5 bubbles
    Check-in and Boarding
  • 4 of 5 bubbles
    Food and Beverage
    4 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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3,410 Reviews from our TripAdvisor Community

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3,410 reviews from our community

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Showing 3,091: English reviews
Las Vegas, Nevada
Level Contributor
367 reviews
162 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

Fun airline..everyone is nice and polite...very positive vibe. Excellent prices and schedules. Service many smaller airports..staff was really exceptional

Domestic First Class Las Vegas - Long Beach
Helpful?
Thank Deigs
Brooklyn, New York
Level Contributor
30 reviews
15 helpful votes
3 of 5 bubbles Reviewed yesterday NEW

I want to like this airline, I really do. Their app is amazing, they even have courteous and helpful people at their phone service desk (how rare is that!), automated check in is a breeze, bagage drop off super fast, 'even more legroom' not expensive, staff helpful. If you fly them from JFK to LA, the planes are fine and...

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Domestic Economy New York City - Albuquerque

Helpful?
Thank D-Rhemrev
Level Contributor
35 reviews
4 helpful votes
3 of 5 bubbles Reviewed yesterday NEW via mobile

Ok we usually fly JetBlue and have a great experience. This time on the way to Fort Lauderdale the TVs didn't work and there was no wifi. On the way home the TVs stop working no wifi and the landing was very rough. However the staff was nice the plane arrived on time coming and going. They did give us...

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Domestic Economy Richmond - Fort Lauderdale

Helpful?
Thank Tiffany B
Heathrow, Florida
Level Contributor
275 reviews
341 helpful votes
3 of 5 bubbles Reviewed yesterday NEW

JetBlue Flight 1705 High in the skies, BUT high Airfares ! Last December we had an excellent Jet Blue flight from SDQ to MCO...and an even better MCO Immigration and Customs facilities. We were back to our beloved North Orlando vacation home to enjoy, as always, our Christmas Holidays and New Years's Eve in an always growing happy family...all of...

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Caribbean Economy Orlando - Santo Domingo

Helpful?
Thank acasasnovasg
Lancaster, Pennsylvania, United States
Level Contributor
308 reviews
110 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

This was our first trip on JetBlue. Seats were comfortable. Service was excellent. Flights were on time. We used carry-on luggage and there was ample space above, even with the fuller flight. The plane was clean. The price was right because of flying into FLL rather than MIA. We're "loyalists" on another airline, but we'll consider JetBlue again.

Domestic Economy Baltimore - Fort Lauderdale
Helpful?
Thank Kent K
Level Contributor
11 reviews
1 helpful vote
5 of 5 bubbles Reviewed 2 days ago NEW

The staff is always helpful and cheerful and the airfare is always affordable. I try to always fly JetBlue unless it is a destination that they do not have.

Mexico Economy Boston - Cancun
Helpful?
Thank Tara H
Orleans, Massachusetts
Level Contributor
18 reviews
2 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

Checked in online; dropped bag off with no wait; had great breakfast after going through to secure area. Comfortable seats; nice staff; easy ride both ways.

Domestic Economy Boston - West Palm Beach
Helpful?
Thank gmlavin
Mass
Level Contributor
37 reviews
15 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

As a fearful flyer I would like to thank the pilot for kindly explaining we would be a bit bumpy, nothing to worry about etc etc. It was just a nice touch rather than a seatbelt sign going on. I fly this airline Jax to Boston at least 6 x a year and every time the airline staff from check...

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Domestic Economy Boston - Jacksonville

Helpful?
Thank DMPMass
Weymouth, Massachusetts
Level Contributor
30 reviews
11 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

We absolutely love JetBlue. Fights are almost always on time. We are flying to Mexico in April for practically peanuts thanks to our JetBlue master card and points. lt is always a pleasant trip. Some of the attendants could use some hospitality training but it is what it is.

Mexico Economy Boston - Cancun
Helpful?
Thank Akhuilon
Level Contributor
77 reviews
1 helpful vote
4 of 5 bubbles Reviewed 2 days ago NEW

Enjoyed the newer updates. the breakfast was okay and is normal in comparison to most hotels at this rating. the beds were comfortable and the room was clean. the staff were courteous and respectful. i would stay here again if i was passing through again. Disfruté de mi viaje en esta aerolínea. El servicio y el personal eran buenos en...

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Domestic Economy Raleigh - Daytona Beach

Helpful?
Thank Izonhim2007
See travel tips for airlines
“Ask fir More Leg Room seats...”
 of 5 bubbles acasasnovasg, yesterday | Read review
“Use curbside check=in if available. Sign up for TSA Pre.”
 of 5 bubbles Akhuilon, 2 days ago | Read review
“Make sure you have everything you need in hand and leave what you know you can't take. Do that and it's a golden experience.”
 of 5 bubbles roselynn919, 3 days ago | Read review
“Always book this airlines early so good it gets booked early and fast”
 of 5 bubbles 962sammyk, 3 days ago | Read review
“securing your lugage yourself rather than wrapping it since that is quite expensive”
 of 5 bubbles danny560255, 3 days ago | Read review
Show next 5 travel tips 5 of 10
JetBlue Airways Baggage Fees
  • Domestic United States
    • 1st Bag: $20
    • 2nd Bag: $35
    • 3rd Bag: $100
    • Each bag maximum 50 lb/23 kg
  • United States to Mexico
    • 1st Bag: Free
    • 2nd Bag: $35
    • 3rd Bag: $100
    • Each bag maximum 50 lb/23 kg
More ▾
About JetBlue Airways
JetBlue Airways (B6) is a New York-based low-cost carrier. It flies non-stop to more than 85 destinations within the United States, as well as other points in North America, the Caribbean and South America. The airline's primary operating base is located at New York's John F. Kennedy International Airport (JFK). Focus cities include Fort Lauderdale – Hollywood Int'l Airport (FLL), Boston's Logan International Airport (BOS), Long Beach Airport (LGB), San Juan's Luis Muñoz Marín Int'l Airport (SJU) and Orlando International Airport (MCO). Its fleet is primarily configured with just an Economy Class cabin, however, two-cabin service is available on a limited number of routes. JetBlue is not a part of any major airline alliance, but it does have codeshare arrangements with more than 35 other airlines.

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