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Jet2.com

33,765 reviews
Headquarters: Dart Group PLC, Leeds Bradford International Airport, Leeds England LS19 7TU
Overview
4.533,765 reviews
Travelers' Choice 2020 Winner
Travelers' Choice 2019 Winner
Travelers' Choice 2018 Winner
Travelers' Choice 2017 Winner
Legroom
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In-flight entertainment (WiFi, TV, movies)
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About Jet2.com
Headquarters: Dart Group PLC, Leeds Bradford International Airport, Leeds England LS19 7TU

Airline Summary

British low-cost airline Jet2.com (LS) is headquartered at Leeds Bradford International Airport (LBA). In addition to Leeds Bradford, it has nine other operating bases at Alicante–Elche Airport (ALC), Belfast International Airport (BFS), Birmingham Airport (BHX), East Midlands Airport (EMA), Edinburgh Airport (EDI), Glasgow Airport (GLA), London Stansted (STN), Manchester Airport (MAN) and Newcastle Airport (NCL). The airline has scheduled passenger and charter flights to over 60 destinations across Europe. As a budget carrier, passengers should expect to pay extra for services such as checked luggage, seats with extra legroom, and onboard meals and alcoholic beverages.
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33765Reviews
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Barbara N wrote a review Yesterday
1 contribution1 helpful vote
Leeds - Faro
Europe
If you want 1st class service in resort do not go on holiday with Jet2. We booked with them expecting they would be there to help us book excursions etc. As there were no Jet2 board in the hotel we tried online communication and just kept going round in circles without communicating with a human. Rang uk helpline. Ist person put the phone down on us. 2nd person lovely and helpful. She said she would get someone to ring. Within 15minutes they rang. Unfortunately they could not help us as they were short staffed. They suggested we ask the hotel reception to assist us. COME ON JET2 WHERE IS YOUR EXCELLANT CUSTOMER SERVICE?????
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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TynemouthGirl wrote a review Yesterday
Tynemouth, United Kingdom65 contributions32 helpful votes
Newcastle upon Tyne - Las Palmas de Gran Canaria
Europe
*BIG* shout out to DIANNE, LISA, ERIN & ERIKA for absolute first class service on our Jet2 flight to Gran Canaria. It was a busy flight but the girls were extremely helpful, cheerful and nothing was a bother. This is an absolute rarity in today’s busy world. It was my first package holiday in 9 years and these girls couldn’t have made the start any better. If Carlsberg did Flight Attendants… :))))
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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jeff v wrote a review Apr 10
Liverpool, United Kingdom34 contributions53 helpful votes
Liverpool - Faro
Europe
Flight and cabin crew were great however upon arrival at Faro immigration was jam packed and waited over 4 hours to get through with only 2 security desks open. Though this was not Jet2 fault there was no help or support from Jet2 reps. Hotel Alvor Baia was spotless and lovely and clean and the room very spacious. However the food was very repetitive and luke warm at best. Same food served everyday only with different description. Entertainment for Adults was none existent one singer on one night for the whole week. Jet2 advertise 3 x free water slide passes on their booking website though when in resort this was not the case you have to pay for these seperate. Guess another ploy to get you to book your holiday with them. Since the day we arrived bombarded every day with text messages from Jet2 advising of our pick up time for going home ( is this necessary on your first day ). Would I book with Jet2 again? this was my first time and will also be my last. Better service and true descriptions from their rivals Easyjet and Tui.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Matthew H wrote a review Apr 10
1 contribution1 helpful vote
Birmingham - Tenerife
Europe
Absolutely disgraceful from JET 2 putting passengers health and safety at risk to serve one party who were spending money on alcohol and duty free. Allowing this party to VAPE throughout and get drunk using foul language and jumping all over the seats even when landing. Cabin crew hid in the back not addressing the problems but continued to allow this LAW BREAKING ANTI SOCIAL BEHAVIOUR The JET 2 EXECUTIVE STAFF and CEO are no better and obviously condone this and do not think it was a problem I wonder if they themselves would have put up with this for 4 hours No! SHAME ON YOU JET 2 !!
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Date of travel: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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mavis s wrote a review Apr 10
11 contributions3 helpful votes
East Midlands - Lanzarote
Europe
Wheelchair Assist, first time I had to use this facility. Absolutely brilliant. Wonderful staff. Extremely pleasant. The whole experience ran a smooth a silk. Definitely use them again. Five Star.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Judith h wrote a tip Apr 9
"DONT FLY WITH JET 2"
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argander wrote a tip Apr 7
"From check in to landing service and staff are exceptionally helpful and the captain provided excellent information in the air"
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Lynda F wrote a tip Apr 6
"Everything was perfect from arrivals to departure ,roll on 2025 ti do it again x"
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Tinyteajenny wrote a tip Apr 2
"Book easyjet"
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Mike O wrote a tip Apr 1
"We booked a centre seat and an aisle seat excellent for access to the toilet if required. Plenty of leg room in our row 12 seats."
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Round TripOne-wayMulti-city
Depart
Sat, 4/27
Return
Sat, 5/4
Travelers
1, Economy