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Jet Airways


11,970 reviews
Headquarters: Siroya Centre Sahar Airport Road, Andheri, Mumbai 400099 India 011 91 22 3989 3333 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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11,970 Reviews from our TripAdvisor Community

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11,970 reviews from our community

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Showing 11,306: English reviews
Boughton, United Kingdom
Level 3 Contributor
15 reviews
5 helpful votes
Reviewed yesterday
NEW

Our actual flight was canceled, but as we live in Nottingham, we had already reached London before receiving a text. Fortunately (at least foe us) an early flight had been delayed for 7 hours and we were able to get a seat on this. In flight was actually good. Once in India our returning flight has been delayed by 4...

Date of travel: March 2019
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International Economy London - Chennai (Madras)

Helpful?
Thank smiffystravels
Dhaka City, Bangladesh
Level 3 Contributor
17 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

Good aircraft, nice, cordial, and helpful flight attendants. The sincerity and commitments are remarkable! Keep it up!

Date of travel: April 2018
Asia Economy Dhaka City - Mumbai
Helpful?
Thank Kaikaus
Toronto, Canada
Level 2 Contributor
8 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

I loved my flight on Jet Airways in business. Seats are comfortable with lots of personal space. The food is extraordinary. Soups, salads and remarkable Indian dishes. I didn’t want to leave. Entertainment is a bit limited but many good choices. And a full sized bathroom made everything feel quite luxurious. I would totally do Jet Airways again!

Date of travel: March 2019
International Business Class Amsterdam - Toronto
Helpful?
Thank djnto
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

Jet Airways is easily the worst airline have dealt with. I booked my flight with Jet Airways and before flying two days I received mail that my flight got cancle very simple. Its totally unacceptable. So I called customer service and they did not give me any perfect solution so booked my flight with another airline. So please don’t book...

Date of travel: March 2019
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International Economy Dubai - New Delhi

Helpful?
1 Thank vinodr558
Yoxall, United Kingdom
Level 6 Contributor
151 reviews
45 helpful votes
Reviewed yesterday
NEW
via mobile

This was my first flight and, in view of their financial state, could be my last. The cabin of the A330 was bright and spacious, the seats comfortable and, having one in the emergency exit area, had plenty of legroom. Thankfully there was no one sat next to me. The only gripe was the cost of check-in - £50 to...

Date of travel: March 2019
More 
International Economy Manchester - Mumbai

Helpful?
Thank JeffParry
Riverdale, New York
Level 4 Contributor
44 reviews
7 helpful votes
Reviewed yesterday
NEW
via mobile

Obtained a “hacker dare” on kayak, which means best fare using a different airline each way. Was looking forward to jet blue based on friends recommendation but was not impressed. No charging station at seat, only one available movie (which we had seen) in-flight Seevice was sporadic and unfriendly, and the aircraft was filthy. Delta is hands down , a...

Date of travel: March 2019
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Domestic Economy New York City - Salt Lake City

Helpful?
Thank rons752
Vadodara, India
Level 4 Contributor
28 reviews
1 helpful vote
Reviewed yesterday
NEW

Excellent customer sensitivity has become the culture at jet. This time i indeed made it absolutely impossible to help me out. I landed at the vadodara airport only 25 mins before the departure. Obviously the check in counter was closed. I had a big bag which definitely would not fit into an atr as cabin baggage. As per protocol the...

Date of travel: March 2019
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Domestic Economy Vadodara - Indore

Helpful?
Thank PANDYADILIP
2 reviews
Reviewed yesterday
NEW
via mobile

My flight was cancelled from pune to abudhabi and hence I have to book from Mumbai to Abu Dhabi. Now my travel from Pune to Mumbai is an extra overhead. I need reimbursement from jet airways but they said they Cannot do that even though their flight was cancelled. Super angry for this.

Date of travel: March 2019
International Economy Pune - Abu Dhabi
Helpful?
Thank kinjaltank
1 review
Reviewed yesterday
NEW
via mobile

My flight for 8th April has been cancelled by the airlines(Jet Airways). No reason is given and no information regarding the refund. I have called the customer care more than 10times but they are just keeping the call on hold and no staff is receiving the call.

Date of travel: March 2019
Domestic Economy Bengaluru - Chennai (Madras)
Helpful?
Thank Shreya P
Leicestershire, United Kingdom
Level 3 Contributor
15 reviews
5 helpful votes
Reviewed 2 days ago
NEW

My first experience with Jet and I wasn’t impressed at all, though in the past friends had said its good ! These days the young crew see it as a job and a means to an end rather than actually enjoy and want to do it ! Hence it makes all the difference to the service ! I supppose that...

Date of travel: January 2019
More 
International Economy Ahmedabad - Manchester

Helpful?
Thank Smeetashah
See travel tips for airlines
“Check financial state of Jet Airways BEFORE booking”
smiffystravels, yesterday | Read review
“Just take it in your stride !”
Smeetashah, 2 days ago | Read review
“food at the level of business class surprisingly good food”
francoisburgher, 2 days ago | Read review
“Check that the flights have not been cancelled!”
998veraw, 2 days ago | Read review
“Be very patient and aware of cancellations”
QBPhil, 2 days ago | Read review
Show next 5 travel tips 5 of 10
About Jet Airways
Based in Mumbai, Jet Airways (9W) is the second largest airline in India. It flies non-stop to more than 45 domestic destinations and more than 20 international destinations in 19 countries in Asia, Europe and North America. The airline's primary hub is located at Mumbai's Chhatrapati Shivaji International Airport (BOM). Secondary hubs can be found at Chennai International Airport (MAA), Delhi's Indira Gandhi International Airport (DEL) and Kolkata's Netaji Subhash Chandra Bose International Airport (CCU). The airline's fleet includes aircraft with one-cabin (Economy Class), two-cabin (Première Class, or Business Class, and Economy Class) and three-cabin (First Class, Première Class and Economy Class) configurations.

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