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Jet Airways


11,978 reviews
Headquarters: Siroya Centre Sahar Airport Road, Andheri, Mumbai 400099 India 011 91 22 3989 3333 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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11,978 Reviews from our TripAdvisor Community

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11,978 reviews from our community

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Showing 11,313: English reviews
Al Wakra, Qatar
Level 3 Contributor
21 reviews
4 helpful votes
Reviewed yesterday
NEW
via mobile

The weather was quite unpredictable on our way out of Doha. However the pilot did a great job of manouvering us through or around the stormy clouds.Didnt feel as much turbulence as expected. No touch screen or online entertainment for any passengers so it was extremely disappointing for me and my son. Plane was really old and had no leg...

Date of travel: March 2019
More 
International Economy Doha - Mumbai

Helpful?
Thank Amal M
Chiang Mai, Thailand
Level 4 Contributor
31 reviews
19 helpful votes
Reviewed yesterday
NEW

I made my flight bookings on 5 January 2019. Fully paid. Return on economy. It was important for me to be in Delhi on 12 April. Jet Airways cancelled my outward flight from BKK to DEL on 15 March 2019. I called immediately their Customer Service. After waiting for over one hour, I got connected to their Customer Service. Cancellation...

Date of travel: March 2019
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Asia Economy Bangkok - New Delhi

Helpful?
Thank eljuwa
Ahmedabad, India
Level 3 Contributor
14 reviews
Reviewed 2 days ago
NEW

It is still best in business. Most polite and friendly cabin crew among all airlines. May be costlier than other airline and recently they are facing some issue with their management and fianance but I will still prefer flying Jet anyday.

Date of travel: March 2019
Domestic Economy Ahmedabad - Mumbai
Helpful?
Thank jatinaghara
1 review
Reviewed 2 days ago
NEW

All I will say is that there is no joy in flying with Jet Airways. If you want a seamless travel don't do a mistake of booking with them. Their customer service is so terrible you can never get through to them. Don't believe me .. try it yourself. Good Luck

Date of travel: March 2019
International Economy Manchester - New Delhi
Helpful?
Thank asitis1234
Leeds, United Kingdom
Level 4 Contributor
22 reviews
11 helpful votes
Reviewed 2 days ago
NEW
via mobile

In summary, organisation and logistics poor. In flight experience and cabin crew superb. Once on the plane you’re treated like a king. Nothing is too much trouble. Flew business out and 1st on the way back. Seats are comfortable and flatten out into a bed. There is both power and USB available. There range of food available which was tasty...

Date of travel: March 2019
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International First Class London - Pune

Helpful?
Thank BaragThungg
Kolkata (Calcutta), India
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

It took a lot of willpower to fly by Jet Airways from Kolkata to Mumbai on March 17th, but surprisingly the flight took off dot on time. The ride was bumpy, but obviously the airline couldn't be responsible for that. The inflight entertainment system Jet Screen was operating, and I had an enjoyable journey. A major disappointment however was the...

Date of travel: March 2019
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Domestic Economy Kolkata (Calcutta) - Mumbai

Helpful?
Thank r0yj2018
Westfield, Indiana
Level 6 Contributor
428 reviews
82 helpful votes
Reviewed 2 days ago
NEW

Very good flight; left about 10 to 15 minutes late, arrived early. Flew business class, 180 degree lie flat seat/beds. For the Boeing 777-300ER, interior seat/bed a bit different than other airlines but very adequate. Since leaving at 3 am Mumbai time and arriving 8 am Paris time, entire set of passengers in Business Class went to sleep almost immediately....

Date of travel: March 2019
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International Business Class Mumbai - Paris

Helpful?
Thank Smitty09876
Riyadh, Saudi Arabia
Level 4 Contributor
43 reviews
6 helpful votes
Reviewed 2 days ago
NEW

For some strange reasons the flight to Riyadh is always delayed from Mum and hence leaves atleast an hour late from Riyadh. There is no on-screen in-flight entertainment now, as its thru the WiFi on personal mobiles. The food options are limited and not much variety. Maybe its all due to the recent problems faced by them. But cutting the...

Date of travel: August 2018
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International Economy Riyadh - Mumbai

Helpful?
Thank ShabbirJill
Boughton, United Kingdom
Level 3 Contributor
15 reviews
5 helpful votes
Reviewed 3 days ago
NEW

Our actual flight was canceled, but as we live in Nottingham, we had already reached London before receiving a text. Fortunately (at least foe us) an early flight had been delayed for 7 hours and we were able to get a seat on this. In flight was actually good. Once in India our returning flight has been delayed by 4...

Date of travel: March 2019
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International Economy London - Chennai (Madras)

Helpful?
Thank smiffystravels
Dhaka City, Bangladesh
Level 3 Contributor
17 reviews
2 helpful votes
Reviewed 3 days ago
NEW
via mobile

Good aircraft, nice, cordial, and helpful flight attendants. The sincerity and commitments are remarkable! Keep it up!

Date of travel: April 2018
Asia Economy Dhaka City - Mumbai
Helpful?
Thank Kaikaus
See travel tips for airlines
“Please note that I did not travel on this airline as explained above”
eljuwa, yesterday | Read review
“Worst airline in the world”
asitis1234, 2 days ago | Read review
“Arrive three or more hours ahead at BOM; ensure you know gate number for transfer in Paris/CDG.”
Smitty09876, 2 days ago | Read review
“Check financial state of Jet Airways BEFORE booking”
smiffystravels, 3 days ago | Read review
“Just take it in your stride !”
Smeetashah, 4 days ago | Read review
Show next 5 travel tips 5 of 10
About Jet Airways
Based in Mumbai, Jet Airways (9W) is the second largest airline in India. It flies non-stop to more than 45 domestic destinations and more than 20 international destinations in 19 countries in Asia, Europe and North America. The airline's primary hub is located at Mumbai's Chhatrapati Shivaji International Airport (BOM). Secondary hubs can be found at Chennai International Airport (MAA), Delhi's Indira Gandhi International Airport (DEL) and Kolkata's Netaji Subhash Chandra Bose International Airport (CCU). The airline's fleet includes aircraft with one-cabin (Economy Class), two-cabin (Première Class, or Business Class, and Economy Class) and three-cabin (First Class, Première Class and Economy Class) configurations.

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