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Air Serbia

Headquarters: Jurija Gagarina, 12, Belgrade Serbia 11000

Overview

2.52.5 of 5 bubbles3,098 reviews
Legroom3.0 of 5 bubbles
Seat comfort3.0 of 5 bubbles
In-flight entertainment (WiFi, TV, movies)2.0 of 5 bubbles
Onboard Experience3.0 of 5 bubbles
Customer service3.0 of 5 bubbles
Value for money3.0 of 5 bubbles
Cleanliness3.5 of 5 bubbles
Check-in and boarding3.0 of 5 bubbles
Food and beverage2.5 of 5 bubbles
About Air Serbia

Airline Summary

Air Serbia (IATA: JU; ICAO: ASL) states the following description of the airline: Air Serbia has been a leader in air travel since the company was founded in 1927. Now, with a new name and a new identity, across our growing network of lines, we can offer a new concept of in-flight comfort. Air Serbia already flies to a total of 60 destinations in Europe, the Mediterranean, the Middle East and North America, both in passenger and freight traffic. Through Etihad Airways and our other partner airlines, we are also able to offer flights to international destinations in Asia, Australia, North America and Africa. Air Serbia has been a member of the International Air Transport Association (IATA) since 1961. We are resolved to continue to play a key role in the development of the aviation industry in Serbia, the Serbian travel industry and the tourist economy of Serbia through the ongoing strategic changes. Air Serbia's priority is to provide exceptional quality service to our passengers. Our goal is to give our customers the utmost comfort while traveling, regardless of the class they fly.
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3,098Reviews
630Photos
100Tips
2.5
2.5 of 5 bubbles3,098
Excellent
562
Very good
459
Average
281
Poor
260
Terrible
1,537

Popular mentions


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Tratincica T
3 contributions
2.0 of 5 bubbles
Horrible booking system!
Copenhagen - BelgradeEurope
I wrote this review because I am so angry on this company. Whenever we try to book tickets there is some issues in their system. Them you have to call them to confirm reservation and you hope that it is solved. Last night I have tried to book tickets, ofcourse, problem at the end of booking again. Called support and got information that it is all sort out and we got a mail as some kind of confirmation. Today, we have noticed that nothing is withdrawn from our account and we called support again. It turns out that our reservations are cancelled and we have to book a new tickets which should cost us 150eur more! 2 stars is just because a cabin crew is nice, but this system problem is so frustrating.
Date of travel: July 2024
4.0 of 5 bubbles
Legroom
4.0 of 5 bubbles
Seat comfort
4.0 of 5 bubbles
Customer service
3.0 of 5 bubbles
Value for money
4.0 of 5 bubbles
Cleanliness
2.0 of 5 bubbles
Check-in and boarding
2.0 of 5 bubbles
Food and Beverage
Written March 12, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Ognjen M
1 contribution
5.0 of 5 bubbles
E
Oslo - BelgradeEurope
I liked Air Serbia's crew and their free sandwiches and water. I love when some airlines have free food. All was good, on time and i would try it one more time
Date of travel: February 2025
4.0 of 5 bubbles
Legroom
4.0 of 5 bubbles
Seat comfort
3.0 of 5 bubbles
In-flight Entertainment
4.0 of 5 bubbles
Customer service
5.0 of 5 bubbles
Value for money
5.0 of 5 bubbles
Cleanliness
5.0 of 5 bubbles
Check-in and boarding
5.0 of 5 bubbles
Food and Beverage
Written March 11, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Alexander T
3 contributions
1.0 of 5 bubbles
Only if there is no other option
Athens - BelgradeEurope
Air serbia started chartering ATRs to fly between Athens and Belgrade. As a result the flight takes longer than what is stated in the itinerary. In addition the ATR cannot fit the larger standard of cabin luggage so easy (it actually does fit soft type bags but good luck convincing ground crew you have done it before). They took an expensive soft bag meant for cabin storage and put it in cargo damaging or in the process. The on board service is the classic air serbia service, equivalent to a super low cost carrier but at the ticket price of a higher tier national carrier. Use air serbia only if there is no other choice
Date of travel: March 2025
3.0 of 5 bubbles
Legroom
2.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
3.0 of 5 bubbles
Cleanliness
3.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written March 5, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Katisha S
1 contribution
1.0 of 5 bubbles
terrible service, huge delays and rude airport workers
Belgrade - MoscowRussia
I guess it was the worst ever journey I have ever had in my life. I was travelling from Spain to Russia on Thursday 27 February when this situation happened. First, my flight from Malaga to Belgrade was 2 hours delayed so then I couldn't catch my connecting flight from Belgrade to Moscow. And then the airlines changed my connecting flight and delayed it for 7 hours and 50 minutes. Moreover I was treated terribly in the airport of Belgrade. The airport worker (of course he didn't give me his name but he was wearing braces so I think its not difficult to find him, a young man about 28 years old was working at night from Thursday to Friday 28 February 2025) threatened me and tried to take my duty-free purchase by force, he opened the plastic bag by himself and wanted to get things I bought which of course he didn't have any rights to even touch. During this man was treating me in unacceptable manner other airport workers were just laughing at me and never offered any help or protection, as a woman I felt scared and humiliated. Then as we had to wait for more than 7 hours they made us to stay in a basement or something which was not an appropriate place to wait in the airport and even didn't let us get some water. After all, this horrible experience was the reason I missed another flight from Moscow to my hometown Izhevsk (Aeroflot airlines/booking 2N4N6F/e ticket 5552348814500/flight number SU6377/SVO 7:40-IJK 10:40/98,98 euros). In the end, I am very dissatisfied and disappointed with this experience. So I will contact any possible service, webpages, accounts, newspapers and whatever I am able to find. I also have phone numbers of some witnesses who saw all this situation and can prove it. I am looking forward to you answering me and I hope someone can help me justice to be done. Thank you.
Date of travel: February 2025
1.0 of 5 bubbles
Legroom
1.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
1.0 of 5 bubbles
Cleanliness
1.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written March 5, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Nese S
Istanbul, Türkiye
6 contributions
1.0 of 5 bubbles
“Extremely Disappointing Experience with Air Serbia Business Class
Belgrade - IstanbulEurope
Today I flew with Air Serbia, and the employee handling my check-in was extremely rude. I traveled in Business Class and paid €433, expecting a high standard of service. However, I was met with very unprofessional behavior, as detailed in the visual I shared. I cannot recommend this airline to anyone—spending your money here only leads to disappointment. The staff are extremely discourteous, and you would likely have a better experience with a low-cost carrier.”
Date of travel: February 2025
Written February 22, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
AirSerbia
Hello, we are sorry to hear about your dissatisfaction. Please send more information to social.media@airserbia.com if we may still assist you.
Written February 24, 2025
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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Showing results 1-5 of 630
Alexander T
3 contributions
1.0 of 5 bubbles
Only of there is no other carrier option and take your own snacks and beverages aboard if you have the option
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Zornitsa S
2 contributions
1.0 of 5 bubbles
Do not book with this company is the best advice I can give you
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Reyhane F
11 contributions
1.0 of 5 bubbles
My tip for you is to avoid traveling with this Airline and having stop in the Nikola Tesla Airport at any cost! Just find another way!
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Quest50480881126
The Hague, The Netherlands
7 contributions
1.0 of 5 bubbles
everything is just terrible with this company!
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Pat S
4 contributions
1.0 of 5 bubbles
It seems AirSerbia is a quick option to go to Russia - it is not! Poor organisation & delays, better use Turkish Airlines for same price!
Read full review

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