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Air Serbia


1,015 reviews
Headquarters: Jurija Gagarina, 12, Belgrade 11000 Serbia 011 381 11 3112123 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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1,015 Reviews from our TripAdvisor Community

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1,015 reviews from our community

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Showing 545: English reviews
Belgrade, Serbia
1 review
Reviewed 3 days ago
NEW

Crew service was superb, food, drinks, movie options, on board internet......It had everything. I have traveled from Belgrade (Serbia) to Bangkok ( Thailand ).

International Economy Belgrade - Bangkok
Helpful?
Thank Srele90
Glen, New Hampshire
Level 6 Contributor
315 reviews
55 helpful votes
Reviewed 5 days ago
NEW
via mobile

Where to begin: Poor and rude service everywhere except the flight attendants. No business class lines at gate or checking in (what’s the point of paying extra?). Peanuts for food onboard (it would have taken no time to serve a boxed sandwich). No notifications of flight delays. Waited an extra three hours for a routine flight in good weather. Long...

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International Business Class Portland - Belgrade

Helpful?
1 Thank jonathb5
1 review
1 helpful vote
Reviewed 6 days ago
NEW

I would definitely recommend never ever to travel with this terrible company unless you want to lose your suitcase.i arrived at prague with 3 hours delay on friday 10th August and i never received my baggage.i declared its loss at the competent office, they told me that they would deliver it to me next morning but until now I have...

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Europe Economy Thessaloniki - Prague

Helpful?
1 Thank artemis g
Budapest, Hungary
1 review
Reviewed 6 days ago
NEW

Terribly overpriced airline. They operate as a flag carrier, legacy airline but in reality they are worse than a true low-cost airline like Wizz, or easyJet.You are charged for everything, personnel are rude and sometimes impolite like in that part of the Balkan in general. They state they are partner of Etihad but it is a shame for Etihad to...

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Europe Economy Belgrade - Split

Helpful?
Thank Balázs N
1 review
Reviewed 6 days ago
NEW
via mobile

This is the worst flight I've ever take. The fligth was delayed we miss our connexion they made us wait 48h without giving us any informations. We lost 2 hotel's night ans some boat ticket we had. My advise is to run away !

Europe Economy Paris - Athens
Helpful?
Thank Phyonna D
toronto
Level 4 Contributor
36 reviews
26 helpful votes
Reviewed 1 week ago
NEW

AirSerbia unfortunatelly is not the same company as they started couple of years ago; At this moment they are worse that any low cost carrier; You literally have to pay EVERYTHING , I am not even sure if water is free. Every single seat even at check in has to be paid extra if you want to select your seat....

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Europe Business Class Rome - Belgrade

Helpful?
Thank Joe R
A TripAdvisor Member
Reviewed 1 week ago
NEW
via mobile

It is just a pity how this company is bad . Many flights delayed, without anticipation on the announcement, the transfer desk in Belgrade is just a joke, they announce the delay 15mn after the boarding time and after you wait to know how long it is delayed , if you have a transfer you are dead.. should be forbidden...

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International Economy Belgrade - Roma

Helpful?
Thank A TripAdvisor Member
Belgrade, Serbia
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 1 week ago

Since changing their service policy earlier this year, this airline company has started to resemble the cheap low cost companies which bill you for everything on their flight (even air :D). Overall service was ok, no fuss when boarding, no long wait times, short flight but the plane itself could've been a tad bit cleaner for my taste.

Europe Economy Belgrade - Zurich
Helpful?
Thank Grombeard
Chicago
Level 6 Contributor
108 reviews
54 helpful votes
Reviewed 2 weeks ago

What an experience! Problems in MIlan for a visa they wanted me to have, while I didn't need (I had an ESTA already); then an issue about the 2 chihuahuas flying with me (they were supposed to stay in two different transporters, while I had been assured they could stay in one considering their sizes); once in Belgrade they kept...

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International Economy Milan - New York City

Helpful?
3 Thank HopperChicago
Beirut, Lebanon
Level 5 Contributor
61 reviews
15 helpful votes
Reviewed 2 weeks ago via mobile

It’s the worst experience ever!! Comparing to money value you sucks guys!!! Our plane delayed from Beirut to Paris through Belgrade for 1 hour. Once we landed in Belgrade they treated us like we are group of sheep just giving us our new issued ticket without any other compensation like accommodations or meals till we asked if there is anything...

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International Economy Beirut - Paris

Helpful?
2 Thank Sara K
See travel tips for airlines
“Only use it if there is no other choice”
, 6 days ago | Read review
“Dont do it”
vladanzoka, 2 weeks ago | Read review
“You probably better off using a bus service”
sulimans, 4 weeks ago | Read review
“No comment”
johnkK7123TI, 4 weeks ago | Read review
“Fly business class”
sxynina12, Jun 19, 2018 | Read review
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About Air Serbia
Air Serbia (JU) is the country's largest airline as well as its flag carrier. Etihad Airways (EY) owns 49 percent of the company and the balance is owned by the Serbian government. Travelers also earn points in Etihad's frequent flier program. Previously known as Jat Airways, the airline operates from a hub at Belgrade Nikola Tesla Airport (BEG). It flies to about 40 destinations in Europe, Asia and the Middle East. Air Serbia also has codeshare arrangements with 13 other airlines. The carrier has a fleet of 20 planes, including Airbus A319-100, Airbus A320-200, ATR 72-200, ATR 72-500 and Boeing 737-300 aircraft. Most are configured with a single Economy Class cabin, but some planes also have Business Class seating.

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