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Japan Airlines (JAL)


5,722 reviews
Headquarters: 2-4-11 Higashi-Shinagawa, 2-chome Shinagawa-ku, 140-8637 Tokyo Prefecture 011 81 570-025-121 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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5,722 Reviews from our TripAdvisor Community

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5,722 reviews from our community

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Showing 1,748: English reviews
Herne Bay, United Kingdom
Level 1 Contributor
4 reviews
Reviewed today
NEW

This flight left Tokyo Haneda at 0155 in the morning for an eleven hour journey. Cabin crew helpful and polite. Plenty of leg room. Lights dimmed in cabin on completion of drinks/snacks. Easy for sleeping. Only one meal served which was prior to landing at Heathrow. Once again I commend cabin crew for service. Thankyou.

International Economy Tokyo - London
Helpful?
Thank Robbobob30
New York
Level 4 Contributor
42 reviews
45 helpful votes
Reviewed today
NEW

We flew home from Japan on the Japan Airlines 777-300ER business from Tokyo to NYC. the plane got great reviews online....but not from me. There are 49 business class seats and they are 7 across...who would want to pay for business and sit in the middle? Unless you're a party of 3. The window seat gives the most privacy but...

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International Business Class Tokyo - New York City

Helpful?
Thank Alan F
Level 1 Contributor
3 reviews
Reviewed today
NEW

Staff were very helpful and went out of their way, even to the point of running after us after check-in and asking whether we would like to a free upgrade to premium economy. My first international flight with JAL but will definitely be back!

International Premium Economy Sydney - Chitose
Helpful?
Thank David O
Singapore, Singapore
Level 4 Contributor
31 reviews
10 helpful votes
Reviewed today
NEW

Took a midnight flight to Tokyo Haneda Airport in the economy class. There was ample leg room, which allowed for easy stretching of the legs (or maybe my legs are not too long), also ample room for the body to move comfortably. Seat compartments and the floor were clean too. Friendly service from the crew, and the airline was very...

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North Asia Economy Singapore - Tokyo

Helpful?
Thank Shynn O
Boston, Massachusetts
Level 5 Contributor
26 reviews
25 helpful votes
Reviewed today
NEW
via mobile

They clearly put a lot of effort into service and I have to give it to their flight attendants. They did a great job and we're courteous and professional throughout our flights. The plane going to Tokyo had plenty of legroom for my 6'3" husband who usually complains of cramped legs. The food options can be found ahead of time...

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International Economy Boston - Ho Chi Minh City

Helpful?
Thank lphamxx
Level 5 Contributor
69 reviews
13 helpful votes
Reviewed today
NEW

Premium Economy on JAL is probably the same as Business on BA. The seats were very comfortable, there was a lot of leg room, the entertainment was great (with touch screens that actually worked). We got given noise cancelling headphones, slippers, eye mask, ear plugs and toothbrush/toothpaste. The service was very attentive and friendly as expected. We also noticed that...

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International Premium Economy London - Tokyo

Helpful?
Thank Mai H
Swansea, Australia
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed today
NEW

This is very good airline great modern planes and great inflight entertainment and on board meals and beverages as well will be flying with JAL Airline again

International Economy Sydney - Tokyo
Helpful?
Thank gregj1954
Sydney, Australia
Level 4 Contributor
27 reviews
10 helpful votes
Reviewed today
NEW

Experienced a lovely trip, very courteous service nothing was too much trouble. Only negative is they need to update inflight entertainment to more contemporary and current.

International Business Class Sydney - Washington DC
Helpful?
Thank Spinfamily
2 reviews
Reviewed today
NEW

Great flight! Service was excellent. Very attentive attendants. Food was good. Seat space was better than many other airlines.

International Economy Honolulu - Fukuoka
Helpful?
Thank Dale F
1 review
Reviewed yesterday
NEW

Great Airline. The food was fantastic, the service was really good. I would certainly travel Japan Airlines again.

International Business Class Melbourne - Tokyo
Helpful?
Thank Inspiration134521
See travel tips for airlines
“Be calm and polite when checking in. This always works.”
Robbobob30, today | Read review
“Have a Windows seats if possible”
gregj1954, today | Read review
“Remember luggage allowance is good.”
bjwtoghermore, yesterday | Read review
“May be take an iPad with you with some movies downloaded to it.”
Darling19, yesterday | Read review
“just enjoy the ride”
tonytM9129JA, yesterday | Read review
Show next 5 travel tips 5 of 10
About Japan Airlines (JAL)
The country's largest airline, Japan Airlines (JL) is headquartered in Tokyo. It flies non-stop to about 60 domestic destinations and more than 30 international destinations in Asia, Europe, Oceania, North America and South America. JL is part of the oneworld alliance and also has codeshare arrangements with about 30 other airlines. The airline has four classes of service: First Class, Executive Class (the equivalent of Business Class), Premium Economy Class, Class J (Economy Class seating with larger seats) and Economy Class. Its fleet features a variety of two-cabin, three-cabin and four-cabin configurations. Japan Airlines' primary hubs are located at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT).
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