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Japan Airlines (JAL)

7,234 reviews
Headquarters: 2-4-11 Higashi-Shinagawa, 2-chome, Shinagawa-ku, Tokyo Prefecture 140-8637
Depart
Fri, 5/3
Return
Fri, 5/10
Travelers
1,Economy
Overview
4.57,234 reviews
Travelers' Choice 2019 Winner
Travelers' Choice 2018 Winner
Travelers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, movies)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
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About Japan Airlines (JAL)

Airline Alliance

oneworld
Headquarters: 2-4-11 Higashi-Shinagawa, 2-chome, Shinagawa-ku, Tokyo Prefecture 140-8637

Airline Summary

The country's largest airline, Japan Airlines (JL) is headquartered in Tokyo. It flies non-stop to about 60 domestic destinations and more than 30 international destinations in Asia, Europe, Oceania, North America and South America. JL is part of the oneworld alliance and also has codeshare arrangements with about 30 other airlines. The airline has four classes of service: First Class, Executive Class (the equivalent of Business Class), Premium Economy Class, Class J (Economy Class seating with larger seats) and Economy Class. Its fleet features a variety of two-cabin, three-cabin and four-cabin configurations. Japan Airlines' primary hubs are located at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT).
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7,234Reviews
4,628Photos
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Popular mentions
Tokyo - Melbourne
International
Business Class
Super roomy on the Dreamliner! Everything was fantastic, and the 'a la carte' dining was just great. Highly recommend their ramen which was just delightful. The only knock (and it's a minor one), the amenities kit was a bit sub-standard compared to what was offered on Malaysia
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Sydney - Tokyo
International
Premium Economy
Have flown Prenium Economy with a number of airlines. JAL had so much leg room that I had trouble reaching the foot rest in front. This was one of the new aircraft with the shell seats that slide forward when recline not back onto the person behind. Brilliant trip. Food good to
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Asahikawa - Tokyo
Domestic
Economy
With their mechanical trouble, a flight got 1hour and 30mins delay, and it was notified only 2 hours prior to the departure; not only that, because of missing the connection, they had to find a flight to SFO, which was failed. The ground staff had no idea and ended up helping
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Tokyo - Helsinki
International
Premium Economy
Great flight with a very attentive crew. Premium Economy is certainly worth it. Sufficient legroom, confortable seats.Very much on time. Great staff at check-in in Narita and lounge access.
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London - Tokyo
International
Economy
My main concern on a long haul flight, (economy) is will the seat be comfortable, so pleased to report they were... in flight entertainment good, food good.
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伊丹空港到着です。
だいぶ降りてきました。
秋田空港は雪
間もなく離陸できそうです。
乾杯です。
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123456926
"Great if tall plenty of leg room"
"follow the rules"
"Try to go business class if you can"
"Don't get a window seat on 787 because there is no window."
"food is good and you need to taste."
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