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Japan Airlines (JAL)


2,330 Reviews
Headquarters: 2-4-11 Higashi-Shinagawa, 2-chome Shinagawa-ku, 140-8637 Tokyo Prefecture +81-0570-025-121 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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2,330 Reviews from our TripAdvisor Community

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2,330 reviews from our community

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Showing 597: English reviews
Brasilia, DF
Level Contributor
145 reviews
9 helpful votes
Reviewed yesterday NEW

My husband and I went to Japan last year for a week and loved the experience. Japan is a great place to go and we chose a japanese airline , really recommended !

North Asia Premium Economy Shanghai - Tokoname
Helpful?
Thank Claudya P
Adelaide, Australia
Level Contributor
493 reviews
157 helpful votes
Reviewed yesterday NEW

I flew on Boeing 787-8 for the first time. I had requested seat 2B, but 1C was allocated for me, as I bought this ticket as a Qantas frequent flyer. As it was right behind the kitchen, it was quite noisy. They didn’t provide a glass of drink before taking off and no bottled water was given to us. So...

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North Asia Business Class Beijing - Tokyo

Helpful?
Thank RayParks
Singapore
Level Contributor
102 reviews
25 helpful votes
Reviewed 2 days ago NEW

First time on JAL, I was on a late flight (past midnight) but was hungry since dinner was some time ago but there was not meal service as I think the airline feels that everyone would want to sleep at such a time. OK, I tried to sleep too...drinks were served on a tray before they turn the lights off....

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North Asia Economy Singapore - Tokyo

Helpful?
Thank CookieBaby2010
Level Contributor
211 reviews
45 helpful votes
Reviewed 2 days ago NEW via mobile

I received a free upgrade to Business Class. It was really nice. The seat is comfy. I recommend ordering the Japanese meals. The bed is an angled-flat bed, but I was still able to sleep. The tv programs are limited though for English speakers. I recommend bringing an iPad with your own movies.

International Business Class Tokyo - Vancouver
Helpful?
Thank Crystal P
jonihester
Level Contributor
18 reviews
8 helpful votes
Reviewed 2 days ago NEW via mobile

The smiles on the faces of the flight attendants cannot hide the contempt they have for their customers. I'd rather just be treated badly than to have someone fake like they care about my comfort. During the meal service I was giving the wrong meal. I pointed this out to my flight attendant (seat 50K) . She smiled at me...

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International Economy Tokyo - Los Angeles

Helpful?
Thank grantacg
South Jordan, Utah
Level Contributor
21 reviews
6 helpful votes
Reviewed 3 days ago NEW

In typical Japanese fashion the service and interaction with all JAL employees was without flaw. The flights to and from Tokyo departed on-time, the flight arriving in NRT was deplaned onto the tarmac which is a rare these days and a bit of a pleasure for those that enjoy aircraft as I do. The only complaints that I really have...

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International Economy Los Angeles - Tokyo

Helpful?
Thank GPz1100F1
Antananarivo, Madagascar
Level Contributor
31 reviews
6 helpful votes
Reviewed 1 week ago

Great simple check in, no hassles about cabin bags, when they x-ray your bag before checking in security check staff will help with lifting on and off, planes clean and comfortable and both boarding and getting off are super fast. Wonderful polite and helpful staff, and even the ground crews bow when you depart and arrive, good manner still exist...

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Domestic Economy Tokyo - Kushiro-gun

Helpful?
Thank oreornis
Birmingham, AL
Level Contributor
58 reviews
29 helpful votes
Reviewed 1 week ago

JAL leaves nothing to be desired. They have covered every inch to enjoy a long flight. My husband and I live in the US and visited Japan for my husband's first time. The trip was very enjoyable and a large part was due to the wonderful treatment from JAL. They have slippers/eye masks/toothbrushes/blankets/pillows/gaming/delicious food/eye refreshener/hot towels/alcohol/hot tea and on and...

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International Premium Economy Dallas - Tokyo

Helpful?
1 Thank Croomsters
Newcastle, Australia
Level Contributor
77 reviews
90 helpful votes
Reviewed 1 week ago via mobile

Very happy to recommend JAL in view of our current flight from Sydney to Narita. The version of 787 we flew on had a 2 4 2 seating configuration which seems to give heaps more room than the 3 3 3 configuration. The food was good, if a little too much too regularly. Staff were friendly helpful and attentive and...

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International Economy Sydney - Tokyo

Helpful?
Thank Mark L
Greater Melbourne, Australia
Level Contributor
3,342 reviews
661 helpful votes
Reviewed 1 week ago

You can expect good swervice on JAL and this flight was no exception. The aircraft was a new Boeing 787 so it was as comfortable as they get.The food service fro and tow Sydney is not up to the standard you can expect if you are flying from Narita to Europe or the US where competition is tougher (Qantas does...

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International Business Class Sydney - Tokyo

Helpful?
Thank Oldjack
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See travel tips for airlines
“The service is great ! Enjoy it!”
ClaudyaP, yesterday | Read review
“Dress lightly as they keep the cabin hot and take a pillow to sit on since the seat is hard as a brick and the back is shaped badly.”
GPz1100F1, 3 days ago | Read review
“Make sure if you are on an international flight to check out the lounges at certain airports.”
Croomsters, 1 week ago | Read review
“Politely ask @ checkin whether spare seats available (eg. Exit row).”
darnul, 1 week ago | Read review
“No need for any extras”
Gresk, 2 weeks ago | Read review
Show next 5 travel tips 5 of 10
About Japan Airlines (JAL)
The country's largest airline, Japan Airlines (JL) is headquartered in Tokyo. It flies non-stop to about 60 domestic destinations and more than 30 international destinations in Asia, Europe, Oceania, North America and South America. JL is part of the oneworld alliance and also has codeshare arrangements with about 30 other airlines. The airline has four classes of service: First Class, Executive Class (the equivalent of Business Class), Premium Economy Class, Class J (Economy Class seating with larger seats) and Economy Class. Its fleet features a variety of two-cabin, three-cabin and four-cabin configurations. Japan Airlines' primary hubs are located at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT).
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