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Interjet


4,215 reviews
Headquarters: Ignacio Longares No. 102 Lote 2 Mza. 2, Toluca 50200 Mexico 011 52 800 011 2345 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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4,215 Reviews from our TripAdvisor Community

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4,215 reviews from our community

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Showing 1,466: English reviews
Richmond, British Columbia
Level 4 Contributor
46 reviews
12 helpful votes
Reviewed yesterday
NEW

You get what you pay for and in this case, absolutely nothing. If you want to change anything you have to pay almost as much as your ticket. No credit if you can't fly. Almost impossible to talk to someone. Would have given them a zero, but wasn't an option.

Date of travel: January 2019
Mexico Economy Vancouver - Cancun
Helpful?
Thank Garry V
Somerset, United Kingdom
Level 5 Contributor
44 reviews
36 helpful votes
Reviewed yesterday
NEW

This flight departed and arrived on time. The flight attendants were friendly and courteous. Again, despite being an older plane, it was very comfortable with plenty of legroom, and fairly clean. We sat on the A-C seats side on this flight and had fantastic views of Popocatepetl.

Date of travel: December 2018
Domestic Economy Tuxtla Gutierrez - Mexico City
Helpful?
Thank GBGinaC
Somerset, United Kingdom
Level 5 Contributor
44 reviews
36 helpful votes
Reviewed yesterday
NEW

Due to the late arrival of our previous flight into Mexico City, the long process of passport control/security and collecting our luggage, despite allowing an almost 3 hour layover, we missed the check in deadline by a few minutes. The queue was long for check in and knowing we were pushing it we immediately approached a member of the Interjet...

Date of travel: December 2018
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Domestic Economy Mexico City - Oaxaca

Helpful?
Thank GBGinaC
2 reviews
Reviewed 2 days ago
NEW
via mobile

I would like to express how disappointed I am in the lack of professionalism and customer service my Fiancée and I experienced with Interjet. I purchase my tickets for Oaxaca since April of 2018 for a wedding and baptism we were Godparents for in December 2018. Two weeks before my flight I received a call that my return flight has...

Date of travel: December 2018
More 
Mexico Economy Chicago - Oaxaca

Helpful?
Thank Vanessa M
Level 1 Contributor
3 reviews
Reviewed 2 days ago
NEW
via mobile

Our direct flight Cancun-Vancouver was canceled half an hour before the departure at Cancún International Airport at 4 pm on January-14-2019 , when we asked why is the reason for cancelation they said it’s the bad weather in Vancouver, so we checked the weather on google , Vancouver had clear sunny sky, and Vancouver airport (YVR)has No cancelation at all...

Date of travel: January 2019
More 
Canada Economy Cancun - Vancouver

Helpful?
Thank Laith I
Brooklyn, New York
Level 1 Contributor
3 reviews
3 helpful votes
Reviewed 2 days ago
NEW
via mobile

My First time Flying with Interjet and I loved it The Service was the best and the flight was super relaxing. I truly recommend people going with interjet, Its awesome and truly one of the Greatest Flights ever i enjoyed soo much and will return to it soon.

Date of travel: January 2019
Mexico Economy New York City - Cancun
Helpful?
Thank Gibram T
Level 2 Contributor
8 reviews
8 helpful votes
Reviewed 2 days ago
NEW
via mobile

Very impressed! Despite a small delay on the way home (due to weather in Toronto I suspect) the service was efficient (no chaotic boarding) and included drinks both alcholic and non alcoholic as well as snacks and sandwiches. Price was below all the other guys as well. Good job interjet!

Date of travel: January 2019
Mexico Economy Toronto - Cancun
Helpful?
Thank Adam M
1 review
Reviewed 3 days ago
NEW
via mobile

All as the above, rude staff,plane is dirty, they treat passengers just like another number who just occupy seats.

Date of travel: January 2019
Mexico Economy San Francisco - Guadalajara
Helpful?
Thank Warmbluded
Level 1 Contributor
3 reviews
Reviewed 3 days ago
NEW

We took Interjet home from Mexico. It was a beautiful day and yet the flight was delayed 1 hour. It seems like this airline is never on time. My first part of the round trip was cancelled but I was able to actually experience this airline. Other than being delayed an hour, there was some extra legroom which was nice....

Date of travel: January 2019
More 
Canada Economy Cancun - Vancouver

Helpful?
Thank interjetisaweful
Level 1 Contributor
3 reviews
Reviewed 3 days ago
NEW

We arrived at YVR January 14th, 2019 at 3:30am for our 5:50am flight on Monday morning. The flight was delayed and delayed due to the fog and the only plane available was re-routed to Abbottsford. The delays continued until 1pm and then they cancelled the flight with no rescue flight. They offered the 20 seats available to Mexico City that...

Date of travel: January 2019
More 
Mexico Economy Vancouver - Cancun

Helpful?
Thank interjetisaweful
See travel tips for airlines
“Take another airline.”
interjetisaweful, 3 days ago | Read review
“Leg room is average on all seats and good on exit row.”
dianan406, 4 days ago | Read review
“Check out their schedules and prices!”
jimandsusan, 4 days ago | Read review
“Make sure you have insurance as they cancel at the drop of a hat and offer no assistance at all.”
carmenp08, 5 days ago | Read review
“Get there early and go to the customer service desk (not the check-in counter)”
huhf2019, 5 days ago | Read review
Show next 5 travel tips 5 of 10
About Interjet
Low-cost carrier Interjet (4O) is a Mexican airline with hubs at Mexico City's Benito Juárez International Airport (MEX) and Toluca's Licenciado Adolfo López Mateos International Airport (TLC). The carrier has also designated Monterrey International Airport (MTY) as a focus city. It flies to 38 destinations within Mexico, five destinations in the United States and one destination each in Colombia, Costa Rica, Cuba and Guatemala. Interjet has codeshare agreements with American Airlines, British Airways, Iberia and LAN Airlines. The airline's fleet of 57 aircraft includes Airbus A320-200 and Sukhoi Superjet 100/95 planes.
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