IndiGo

Headquarters: Tower C Global Business Park, Mehrauli-Gurgaon Road, Gurugram (Gurgaon) India 122 002

011 91 99103 83838

Website

3.510,049 reviews

Travelers' Choice 2019 Winner

Travelers' Choice 2018 Winner

Travelers' Choice 2017 Winner

Legroom

Seat comfort

In-flight entertainment (WiFi, TV, movies)

Onboard Experience

Customer service

Value for money

Cleanliness

Check-in and boarding

Food and beverage

About IndiGo

Airline Summary

The largest airline in India, low-cost carrier IndiGo Airlines (6E) flies to more than 35 destinations within India, as well as five international destinations in Nepal, Oman, Singapore, Thailand and the United Arab Emirates. The airline, which was founded in 2006, has primary hubs at Delhi's Indira Gandhi International Airport (DEL) and Andhra Pradesh's Visakhapatnam International Airport (VTZ). Secondary hubs are located at Mumbai's Chhatrapati Shivaji International Airport (BOM) and Kolkata's Netaji Subhash Chandra Bose International Airport (CCU). The airline's fleet is configured with only Economy Class seating.

3.5

10,049

Excellent

2,634

Good

3,034

Average

1,319

Poor

581

Terrible

2,485

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rakesh p

Jaipur, India

9 contributions

Experience was not good , lots of mosquitoes in flight

Jaipur - AthensInternational

I traveled by IndiGo on 26th which was 9:40 am to Ahmedabad from Jaipur flight. Lots of mosquitos were hovering around me and it was not clean. This happened to me for the first time with IndiGo Airlines., service was not good at all informed hostess also no action has been taken on it

Date of travel: March 2025

Legroom

Seat comfort

Value for money

Cleanliness

Check-in and boarding

Food and Beverage

Written March 27, 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

nipu56

Brampton, Canada

52 contributions

Indigo not suitable for travel more than 2 Hours.

New Delhi - JakartaSoutheast Asia

Very uncomfortable for flights beyond 2 hours flight time. Truly low cost in comfort. There are other airlines offering similar prices but better service.

Date of travel: March 2025

Legroom

Seat comfort

In-flight Entertainment

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Value for money

Cleanliness

Check-in and boarding

Food and Beverage

Written March 26, 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

997chris2015

5 contributions

Customer service of what not to do

Vadodara - MumbaiDomestic

Last time I will fly Indigo. I wouldnt recommend for any international traveller's coming to India and connecting. Their customer service at check in counters can be a good business review of what not to do. One thing that is good their consistency in treating customers. It feels like the counter checkin staff have mastered the art of confusing customers with their language.

Date of travel: March 2025

Legroom

Seat comfort

In-flight Entertainment

Customer service

Value for money

Cleanliness

Check-in and boarding

Food and Beverage

Written March 26, 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Septian edo A

1 contribution

good services by Ujjwal

Jakarta - MumbaiAsia

a pleasant flight with a good flight attendant. Ujjwal give her best with heart. comfort to flight and good services. good!

Date of travel: March 2025

Legroom

Seat comfort

In-flight Entertainment

Customer service

Value for money

Cleanliness

Check-in and boarding

Food and Beverage

Written March 26, 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Venture09171003796

1 contribution

Worst Experience ever

Lucknow - BengaluruDomestic

Dear IndiGo Airlines Customer Service Team, I am writing to express my extreme disappointment and frustration with the service I experienced with IndiGo Airlines on 25th March 2025. Despite arriving at the airport on time, I missed my flight (PNR BT4F7Y) scheduled to depart at 19:50 hours due to inadequate ticketing and poor customer support. Upon booking my ticket through the IndiGo website, I did not receive a confirmation email with my ticket details. Instead, I only received the PNR number. When I arrived at the airport, the CISF team directed me to the IndiGo counter to obtain a proper ticket. However, upon reaching the counter, I was met with indifference and a significant delay. It took approximately 15 minutes to obtain the necessary ticket, which resulted in me missing my flight. The staff at the counter were unhelpful and dismissive, stating that I was late, despite my timely arrival. This lack of accountability and poor communication exacerbated the situation. Furthermore, I was not provided with a ticket confirmation email, despite providing my email address during booking. To add to my distress, I was offered an alternative flight at an exorbitant additional cost. I was forced to accept this option due to my urgent need to reach Bangalore. However, I believe it is unreasonable to charge me for IndiGo's service failures. Moreover, after accommodating me on the alternative flight, I experienced further inconvenience due to a last-minute gate change. The flight was initially scheduled to depart from Gate 1, but was changed to Gate 19 without proper information . As a result, I was left waiting at Gate 1, unaware of the change. I am extremely disappointed with the level of service provided by IndiGo Airlines. As a first-time customer, I expected a more seamless and professional experience. Unfortunately, my experience was subpar, and I am compelled to share my disappointment with others.

Date of travel: February 2025

Written March 25, 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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