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Iberia


11,521 reviews
Headquarters: Martinez Villergas 49, 28027 Madrid Spain 011 34 901 11 15 00 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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11,521 Reviews from our TripAdvisor Community

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11,521 reviews from our community

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Showing 2,572: English reviews
Level 1 Contributor
3 reviews
Reviewed today
NEW

Service in general aceptable. From check in facilities to waiting room. Easy, friendly and no complications .

International Business Class Guatemala City - Madrid
Helpful?
Thank Esperanza R
Level 3 Contributor
15 reviews
3 helpful votes
Reviewed today
NEW

We sat on the runway with no air conditioning for 2 hours while they attempted to fix it. No water available just sitting in 100 temp while they were fixing it. Then we got in to Madrid 2 hours late, missed our connection and they put us on a different airline and had to wait in the Madrid airport for...

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International Economy Chicago - Madrid

Helpful?
Thank Katienef
Massachusetts
Level 1 Contributor
3 reviews
2 helpful votes
Reviewed yesterday
NEW

Went on a business trip then extended for a few days of tourism. Iberia lost our luggage (on a direct flight - how can that happen???). That was April and it is now July and no luggage. They said that they would pay 50 Euros a day for clothing. Well, that's all they provided for - no compensation for all...

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International Business Class Boston - Madrid

Helpful?
Thank NHSkiGirl
Johannesburg, South Africa
Level 6 Contributor
93 reviews
31 helpful votes
Reviewed yesterday
NEW
via mobile

I booked our long-anticipated family holiday to Greece with Iberia instead of one of the Middle Eastern airlines even though they were a bit more expensive as I thought it would be a better experience. How wrong was I?! 4 days before we were due to depart, I found out quite by accident that our flight had been cancelled. No...

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International Economy Johannesburg - Athens

Helpful?
Thank Lara_Bored
Chicago, Illinois
Level 5 Contributor
58 reviews
17 helpful votes
Reviewed 2 days ago
NEW

My expereince has not even allowed me to get to the completion of the reservation stage. Thier website is down and does not accept reservations and they are not answering thier (oxy moronic) customer service telephone line...... It is not the first time this has happened, you would think I would be prepared, but I am really am not..... extreme...

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International Business Class Chicago - Madrid

Helpful?
1 Thank sharem57
London, United Kingdom
Level 3 Contributor
10 reviews
4 helpful votes
Reviewed 2 days ago
NEW

Arriving from London for our connection to Alicante. Flight due to leave at 23.00. At 23.30 we were told flight cancelled. They arranged a coach which took until 02.30. Arrived at Alicante 07.15 (Over 7 hours late). We were assured we would get compensation. I have since emailed Iberia complaints twice and have had a reply saying 'sorry about that'...

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Domestic Economy Madrid - Alicante

Helpful?
Thank thenewtons73
Level 1 Contributor
4 reviews
6 helpful votes
Reviewed 2 days ago
NEW
via mobile

We we're delayed from Cleveland to JFK and had to take a later flight and our luggage was lost. Stuff happens. They promised to locate our luggage and have it delivered to our next stop (Avila is 1.5 hrs from airport) the next day. It never came. We called and told them that were were going to our next destination...

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International Economy New York City - Madrid

Helpful?
1 Thank Sara S
2 reviews
Reviewed 2 days ago
NEW

Efficient, on-time, nice staff, good movie selection; on trip home we arrived earlier This was a direct flight

International Economy Boston - Madrid
Helpful?
Thank vivaole1
Retiro, Colombia
Level 5 Contributor
59 reviews
17 helpful votes
Reviewed 2 days ago
NEW

It's great to have the Iberia alternative to Avianca's non-stop to Madrid given the Avianca's excessive abysmal reviews and passenger complaints. in this particular case the roundtrip fare ended up even cheaper than Avianca's cheapest Business Class offering. I think Iberia is now more expensive, but may be worth it. Business seat configuration on the Airbus A-330 hasve rows of...

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International Business Class Medellin - Madrid

Helpful?
Thank L B
Level 4 Contributor
25 reviews
3 helpful votes
Reviewed 3 days ago
NEW
via mobile

Flying from Puerto Rico to Europe does not leave you many options if you want to fly direct. Iberia is a very good option that flies direct to Madrid but also can get you there via NY or Miami. Roundtrip prices are usually around $1k or higher , but if you are date flexible you can find good deals around...

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International Economy San Juan - Madrid

Helpful?
Thank Shaolin16
See travel tips for airlines
“hang up and call another airline”
sharem57, 2 days ago | Read review
“Do not book a flight with connections. You are unlikely to arrive on time.”
ElisaHewitt, 4 days ago | Read review
“You get better service if you ask for it”
328aviw, 5 days ago | Read review
“It was fine as a connecting flight Madrid to Rome.”
6pageg, 5 days ago | Read review
“Do not use this airline.”
gvf, 5 days ago | Read review
Show next 5 travel tips 5 of 10
About Iberia
The largest airline in Spain, Madrid-based Iberia (IB) flies non-stop to about 15 domestic destinations and about 60 international destinations within Europe, and in Asia, Africa, the Middle East, North America and South America. Iberia is a member of the oneworld Alliance and has codeshare agreements with more than 15 airlines. Adolfo Suárez Madrid-Barajas Airport (MAD) is home to Iberia's hub, while Barcelona El Prat Airport (BCN) serves as a focus city. Iberia's fleet of aircraft feature a two-cabin (Business Class and Economy Class) configuration.

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