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Hawaiian Airlines

Headquarters: 3375 Koapaka Street, Honolulu, Oahu, HI 96819

Overview

3.53.5 of 5 bubbles8,484 reviews
Travelers' Choice 2020 Winner
Travelers' Choice 2019 Winner
Travelers' Choice 2018 Winner
Legroom3.5 of 5 bubbles
Seat comfort3.5 of 5 bubbles
In-flight entertainment (WiFi, TV, movies)3.5 of 5 bubbles
Onboard Experience3.5 of 5 bubbles
Customer service4.0 of 5 bubbles
Value for money3.5 of 5 bubbles
Cleanliness4.0 of 5 bubbles
Check-in and boarding4.0 of 5 bubbles
Food and beverage3.5 of 5 bubbles
About Hawaiian Airlines

Airline Summary

As the largest carrier based in Hawaii, Hawaiian Airlines (IATA: HA; ICAO: HAL) serves about 25 destinations within the state, elsewhere in the United States, and in Australia, China, Japan, New Zealand, South Korea and the South Pacific. The airline's fleet includes aircraft with two-cabin configuration (First Class and Business Class). It also operates a regional subsidiary, ʻOhana by Hawaiian, that flies planes configured with only an Economy Class cabin. Hawaiian Airlines operates two hubs: Honolulu International Airport (HNL) and Kahului Airport (OGG).
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8,484Reviews
1,901Photos
100Tips
3.5
8,484
Excellent
3,262
Very good
2,147
Average
1,139
Poor
651
Terrible
1,285

Popular mentions


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alice1072
13 contributions
1.0 of 5 bubbles
Don’t book seats cause they will refund you if you have to cancel or change your fly.
Kailua-Kona - TokyoInternational
I had to cancel my fly. No refund for my expensive booked seats. Even I cancel while in advance. The credit only for same route .
Date of travel: February 2025
Written February 14, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Terry F
Calgary, Canada
1 contribution
2.0 of 5 bubbles
No help
Lihue - HonoluluDomestic
Flight attendance Kamaito help place a carry on away. Said he could not help. Is that airline policy ??? Seats were comfortable
Date of travel: February 2025
Written February 14, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

pickytraveler28
New York City, New York
88 contributions
5.0 of 5 bubbles
Impressive Experience with Hawaiian Airlines
Tokyo - MauiInternational
My husband and I recently took Hawaiian Airlines from Honolulu to Maui and were impressed with the level of customer service we received when we asked to change our late afternoon flight to to an early morning flight. The representation was both courteous and very helpful. The waiting area for the flight was quite spacious and the flight attendants were both friendly and professional. I will definitely look to book again with Hawaiian Airlines. They definitely believe in providing flexible options and excellent service.
Date of travel: January 2025
4.0 of 5 bubbles
Legroom
4.0 of 5 bubbles
Seat comfort
5.0 of 5 bubbles
In-flight Entertainment
5.0 of 5 bubbles
Customer service
5.0 of 5 bubbles
Value for money
5.0 of 5 bubbles
Cleanliness
5.0 of 5 bubbles
Check-in and boarding
5.0 of 5 bubbles
Food and Beverage
Written February 10, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

arsenal012021
3 contributions
1.0 of 5 bubbles
Hawaiian Airlines: A Complete Disaster – Never Again
Sacramento - HonoluluDomestic
I’m beyond disgusted with the way Hawaiian Airlines has treated me, and it is clear that they care absolutely nothing for their passengers. I had the misfortune of experiencing flight HA19 from Sacramento to Honolulu on January 20, 2025, which was delayed by an appalling 3 hours and 37 minutes. This wasn’t just a minor inconvenience—it ruined my family’s plans, caused us to miss important commitments, and resulted in significant financial losses. If that wasn’t bad enough, Hawaiian Airlines didn’t give a damn about any of it. Their response to the issue? A slap in the face. After I expressed my frustration and outlined the serious disruptions their delay caused, I received a dismissive response offering me a $50 travel voucher or 2,000 HawaiianMiles. Seriously? Let me spell this out: $50 for a 3-hour-and-37-minute delay that wrecked our travel schedule, forced us to incur unexpected expenses, and turned what should have been a relaxing trip into a complete nightmare. Not only is this insultingly low, but it also doesn’t even begin to cover the costs and emotional toll caused by their failure to operate properly. Let’s be clear here: Hawaiian Airlines failed to fulfill their basic duty as an airline. Their operational failure directly affected paying customers, and instead of owning up to their mistake and offering a reasonable compensation package, they offered me a worthless voucher or miles—things that don’t even come close to addressing the actual losses I suffered. It's nothing but a pathetic attempt at appeasing an angry customer with a meaningless gesture, hoping I’d just forget about the damage they caused. But I’m not going to let this slide, and I certainly won’t be quiet about it. The most infuriating part? Hawaiian Airlines hides behind their "internal policies and guidelines", completely disregarding industry standards for customer service and passenger compensation. If they are truly operating within those ridiculous “guidelines,” they need to take a long, hard look at how they treat people who actually pay for their service. They’re not offering any form of real remedy, and instead of showing any form of accountability, they suggested I pursue reimbursement through third-party channels. That’s right—they suggested I jump through hoops and deal with the aftermath while they washed their hands of any responsibility. Is this the level of service a major airline offers? Apparently, it is. And to top it all off, when I requested a cash reimbursement for the financial losses I endured, Hawaiian Airlines refused. They outright rejected the idea, completely ignoring the fact that they caused a major inconvenience to me and my family. Instead of taking responsibility for their operational failure, they shifted the blame and attempted to pass the buck to third parties. This is beyond unacceptable, it’s disgraceful. This is not how a reputable airline operates. Hawaiian Airlines does not care about its customers. They’ll take your money, delay your flight without a second thought, and then offer you a pathetic excuse for compensation hoping you’ll just move on. But not me. I will make sure my voice is heard. I will make sure everyone I know knows exactly how disrespectful and dismissive this airline is. And for anyone reading this, take my advice: avoid Hawaiian Airlines at all costs. Don’t waste your time or money on an airline that refuses to treat customers with the respect they deserve. If you value your time, money, and sanity, don’t book with Hawaiian Airlines. They are a disgrace to the aviation industry, and I will never fly with them again. I’ll be sharing my experience across social media, review sites, and anywhere else I can, to make sure no one else falls victim to their pathetic customer service and operational failures.
Date of travel: January 2025
1.0 of 5 bubbles
Legroom
1.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
1.0 of 5 bubbles
Cleanliness
1.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written February 8, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Dr. Ken King
Chester Gap, Virginia
472 contributions
1.0 of 5 bubbles
Super Poor Customer Service!
Tokyo - MauiInternational
Dear Hawaiian Airlines Customer Service, I am writing to express my disappointment with the customer service I received at Honolulu International Airport (HNL) during my recent experience with Hawaiian Airlines. I arrived at the airport and the Hawaiian Airlines terminal at 5:00 AM. As it was my first time navigating this process, I was unsure where to go. I approached two employees for guidance, but they vaguely responded with minimal assistance and simply smiled. Left confused, I had to find my own way to a counter. Throughout the terminal, employees seemed more engaged in conversations with co-workers or preoccupied with personal matters rather than assisting customers. As a Platinum member, I expect a higher level of service and attentiveness, but unfortunately, this experience fell far below expectations. I hope Hawaiian Airlines takes customer service seriously and improves employee engagement, especially at critical touchpoints like airport check-in. I would appreciate a response on how you plan to address this issue. I am a long time Delta Platinum so I know good customer service. The only reason we are on Hawaiian Airline is to island hop. v/r, Dr. Ken and Lorna King
Date of travel: February 2025
3.0 of 5 bubbles
Legroom
3.0 of 5 bubbles
Seat comfort
3.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
2.0 of 5 bubbles
Cleanliness
1.0 of 5 bubbles
Food and Beverage
Written February 8, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Showing results 1-5 of 1,901
J B
1 contribution
1.0 of 5 bubbles
Do not expect them to honor anything that they promise, travel with them at your own risk. Seats were also extremely uncomfortable.
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Freda B
1 contribution
1.0 of 5 bubbles
If you have time sensitive travel, advise not to take
Read full review

Mark
Loveland, Ohio
2 contributions
1.0 of 5 bubbles
Avoid Hawaiian airlines whenever possible!
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Amy C
1 contribution
1.0 of 5 bubbles
Best tip is to not book with them
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victorbQ3967XI
Brasilia, DF
5 contributions
3.0 of 5 bubbles
Take some food to the flight.
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Showing results 1-5 of 100
Baggage fees

Domestic United States
Carry-on bag:Included
1st checked bag: $25 - $30
2th checked bag: $35 - $40
3th checked bag: $50 - $100
4th checked bag: $50 - $100
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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