We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hawaiian Airlines


5,768 reviews
Headquarters: 3375 Koapaka Street, Honolulu, Oahu, HI 96819 +1 800-367-5320 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

5,768 Reviews from our TripAdvisor Community

Write a Review

5,768 reviews from our community

Filter reviews by popular destinations:
All reviews Honolulu Maui Los Angeles Lihue Kailua-Kona Sydney Seattle San Francisco Las Vegas Brisbane New York City Portland Phoenix Oakland Auckland
Traveler rating
Cabin
  • (4,140)
  • (0)
  • (281)
  • (670)
Route
  • (3,830)
  • (1,248)
  • (11)
  • (4)
  • (1)
  • More
Language
  • More
Showing 5,095: English reviews
Augusta, Kansas
Level 6 Contributor
220 reviews
49 helpful votes
Reviewed yesterday
NEW

We boarded on time, short flight to Honolulu, then on to Kona. We even arrived a few minutes ahead of schedule.

Date of travel: February 2019
Domestic Economy Lihue - Kailua-Kona
Helpful?
Thank Joyce D
1 review
Reviewed yesterday
NEW

The flight itself was okay, though nothing to write home about. This airline tries very hard to squeeze any possible dollar from you, and the staff is courteous but not as welcoming as one would have expected by the Hawaiian reputation. My issues started when I picked my luggage. I had a very good and sturdy suitcase yet Hawaiian airlines...

Date of travel: February 2019
More 
Domestic Economy Los Angeles - Kailua-Kona

Helpful?
Thank rondnor
1 review
2 helpful votes
Reviewed yesterday
NEW

For over a decade I have had 400k+ miles in my Hawaiian account, and never used a single one, why you ask, because they don't actually have any availability on any flights ever. They sell their program as having a "partnership" with both Korean and Virgin airlines but this is not actually the case, even when fights show "available" online...

Date of travel: February 2019
More 
International Business Class San Francisco - Seoul

Helpful?
2 Thank CynthiaWylde
Level 5 Contributor
98 reviews
26 helpful votes
Reviewed yesterday
NEW

The good is the staff on the plane and on the ground are very nice, helpful and friendly. The food on the plane was really good. Breakfast sandwich was hot and tasty. Drinks were very good. Snacks were great local foods. The Ok part was for such a long flight the seats in the plane are pretty close to each...

Date of travel: February 2019
More 
Domestic Economy Los Angeles - Lihue

Helpful?
Thank timg742
Aruba
Level 2 Contributor
7 reviews
4 helpful votes
Reviewed yesterday
NEW

Purchased Trip insurance just in case and found out that it will not cover you if your employment won't allow you to travel on the planned days.Read fine print before purchasing. Then I contacted the reservation Department and no matter what, there is a Change Fee of $200 per ticket for our family to travel on a different date. Even...

Date of travel: February 2019
More 
Domestic Economy Sacramento - Honolulu

Helpful?
Thank 47Dissatisfied
Sydney, Australia
Level 5 Contributor
62 reviews
30 helpful votes
Reviewed yesterday
NEW

From check-in to exiting the aircraft the staff were all friendly and helpful. This airline is "full service", but if you like shopping you get 64kg checked luggage allowance! We were in a group of five adults travelling, yet seating us where we wanted was no problem to the staff. After take-off there were some empty rows, so staff asked...

Date of travel: November 2018
More 
International Economy Sydney - Honolulu

Helpful?
Thank MrMarkMrMark
Broadbeach, Australia
Level 4 Contributor
27 reviews
9 helpful votes
Reviewed 2 days ago
NEW
via mobile

Great service Very Proffessional. My first trip with the airline. Better than I expected. Most importantly smooth landing 😊

Date of travel: February 2019
Domestic Economy Honolulu - Maui
Helpful?
1 Thank crystalnanyenlee
Princeville, Hawaii
Level 3 Contributor
12 reviews
5 helpful votes
Reviewed 2 days ago
NEW
via mobile

The people of Hawaii are awesome. The foreign ownership of this airline is terrible. They treat customers and the local community as trash along the road to their shareholder profits. Fly anyone else except for Hawaiian Airlines. Southwest: please come and provide some sense of fairness and service. Hawaiian Airlines is taking advantage of its people and the monopoly it...

Date of travel: February 2019
More 
Domestic First Class San Francisco - Honolulu

Helpful?
1 Thank Warren D
Brisbane, Australia
Level 4 Contributor
33 reviews
20 helpful votes
Reviewed 2 days ago
NEW
via mobile

10 days and Hawaiian is still investigating its screw-up - a screw-up in which 5 of its identified-by-me employees (including 2 supervisors) were directly involved and could confirm the Airlines extraordinarily poorly designed policies and procedures that caused my travel time to be doubled by Hawaiian causing me to miss 2 flights. Hawaiian's own paperwork confirms the event as being...

Date of travel: February 2019
More 
International Economy Sydney - Sacramento

Helpful?
1 Thank AussiePhil52
El Cerrito, California, Usa
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed 3 days ago
NEW

On board service was good. The food served was good. The lack was entertainment. You need a computer device to access the in flight entertainment, and there no alternative offered.

Date of travel: January 2019
Domestic Economy Oakland - Maui
Helpful?
1 Thank bbrown1036
See travel tips for airlines
“There are many flights to the other islands each day. Easy to fit your schedule”
joyced153, yesterday | Read review
“Go with another airline...”
rondnor, yesterday | Read review
“bid on the upgrades”
timg742, yesterday | Read review
“Do not jump to purchase your flight too early. The penalties out way the savings.”
47Dissatisfied, yesterday | Read review
“Beware of luggage damage”
NY511, 3 days ago | Read review
Show next 5 travel tips 5 of 10
Hawaiian Airlines Baggage Fees
  • Domestic United States
    • 1st Bag: $25 - $30
    • 2nd Bag: $35 - $40
    • 3rd Bag: $50 - $100
    • 4th Bag: $50 - $100
    • Each bag maximum 50 lb/23 kg
About Hawaiian Airlines
As the largest carrier based in Hawaii, Hawaiian Airlines (HA) serves about 25 destinations within the state, elsewhere in the United States, and in Australia, China, Japan, New Zealand, South Korea and the South Pacific. The airline's fleet includes aircraft with two-cabin configuration (First Class and Business Class). It also operates a regional subsidiary, ʻOhana by Hawaiian, that flies planes configured with only an Economy Class cabin. Hawaiian Airlines operates two hubs: Honolulu International Airport (HNL) and Kahului Airport (OGG).
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

1,174 photos of this airline

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (1174)
Viewed
Seat (67)
Viewed
Airport (127)
Viewed
Cabin (51)
Viewed
Onboard Feature (30)
Viewed
Airline Lounge (24)
Viewed
View from Window (128)
Viewed
Food and Drink (159)
Viewed
Our fleet (33)
Viewed
Other (555)