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Hawaiian Airlines


4 of 5 stars
324 Reviews
Headquarters: 3375 Koapaka Street, Honolulu, Oahu, HI 96819 +1-800-367-5320 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 145
    Excellent
  • 81
    Very good
  • 45
    Average
  • 24
    Poor
  • 29
    Terrible
Great Airline and Service.

So nice to be served and attended to by nice people who love their job. Appreciate that an airline... read more

4 of 5 starsReviewed 2 days ago
Gigwoman
,
Valencia, CA
Rating summary
  • 4 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 4 of 5 stars
    Customer Service
    4 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    4 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    3.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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324 Reviews from our TripAdvisor Community

Write a Review

324 reviews from our community

Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Koloa, Hawaii
Level Contributor
179 reviews
79 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The fares this airline charges for inter-island travel for a 25 minute trip are outrageous. They can go as high as $110 one way! They are the only game in town so they can gouge the consumer. Longer trips can be quite affordable. They also have good vacation packages for flts and hotels. The flt attendants are always wonderful. On...

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Domestic Economy Lihue - Honolulu

Helpful?
Thank ELLEN L
Casa Grande, Arizona
Level Contributor
215 reviews
40 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

great\smooth flight, everyone was nice,great service, nice on flight programming,read a book,on borading was smooth,flight right on schedule, i would fly hawaiian again.Nice meals and drinks,

Domestic Economy Phoenix - Honolulu
Helpful?
Thank mike p
Poughkeepsie, New York
Level Contributor
107 reviews
34 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

There just aren't enough good things that can be said about this Airline. From the reservation to the departure, all of the flight crew you really got a true feeling of what it is to have the Aloha Spirit. The plane itself is all designed to make you feel like your in Hawaii. The decor, the complimentary meals and wine,...

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Domestic Economy New York City - Lihue

Helpful?
Thank Mary R
Hilo, Hawaii
Level Contributor
10 reviews
7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

My only grumble with HawaiianAir is you must book very early for the best seat and price. Other than those issues, Hawaiian has been excellent flying inter island as well as flying to the mainland. Mainland and international flights serve meals and provide very good customer service. The Hawaiian Miles program has good benefits for frequent flyers. When ever we...

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Domestic Economy Hilo - Las Vegas

Helpful?
Thank Alapaki95
Valencia, CA
Level Contributor
9 reviews
31 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

So nice to be served and attended to by nice people who love their job. Appreciate that an airline still flies a large plane and is not downsizing to cram more people in. As a person who does not like to fly it feels more spacious and less crowded like 757 with one aisle. Booking the comfort is mandatory or...

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Domestic Economy Los Angeles - Maui

Helpful?
Thank Gigwoman
Ventura, California
Level Contributor
174 reviews
60 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have flown on Hawaiian many times and they have a very good departure and arrival time schedule. We have never lost a bag flying with them. We go to Hawaii at least once a year flying on this airline. Good service, easy to book, airline miles with their credit card and the planes are always clean and neat and...

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Domestic Economy Los Angeles - Maui

Helpful?
Thank Dan C
Palm Desert, California
Level Contributor
46 reviews
29 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Hawaiian Airlines is my favorite. I've flown many times to Maui but also once from LAX to Auckland then returned from Sydney. The attendants are always friendly. They provide meals at no additional charge. The flights are on time. The planes are clean. They will always be my first choice.

Domestic Economy Los Angeles - Maui
Helpful?
Thank LovinMaui_13
Port Orchard, Washington
Level Contributor
89 reviews
20 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We fly Hawaiian exclusively to Hawaii, ticket prices are competitive, service is the best of any major brand and you still get a meal at no charge in coach. The wide body Airbus and Boeing planes are always clean and the flight crews are the friendliest. On time departures and arrivals are the norm rather than the exception. Hawaiian reminds...

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Domestic Economy Seattle - Honolulu

Helpful?
Thank K9dietz
Rockaway Park, New York
Level Contributor
62 reviews
20 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

We were a little leery of an 11-hour nonstop flight (NYC to Honolulu) but if you have to be cramped in a large metal tube hurtling through the air at 450mph, Hawaiian Airlines is the way to go. Crew on both flights (JFK to HNL and back) were great, extremely friendly and professional. We got free snacks not too long...

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Domestic Economy New York City - Honolulu

Helpful?
Thank shasta2088
Lahaina, Hawaii
Level Contributor
15 reviews
4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Hawaiian Airlines is the Best First Class: This plane has a special entrance and EXIT for First Class. Wow! So wonderful to feel it was well worth paying the extra money. Excellent service! Clean newer planes Good food Great selection of drinks Relaxing airport lounge A refreshing change from what other airlines call First Class. Hawaiian Airlines is the most...

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Domestic First Class Maui - Las Vegas

Helpful?
Thank Maui B
See travel tips for airlines
“Good prices on long trips. Very expensive inter-island flights.”
 of 5 stars ELLENL177, 2 days ago | Read review
“Any purchases made on board can onlybe made by credit/debit cards”
 of 5 stars maryrY2992QN, 2 days ago | Read review
“Pay for the extra leg room”
 of 5 stars Gigwoman, 2 days ago | Read review
“Always check flight schedules when arriving at airport to make sure flights are on time and on schedule.”
 of 5 stars dancA6133GX, 2 days ago | Read review
“When departing Honolulu arrive early if traveling on a Monday as the check in hall is a zoo.”
 of 5 stars K9dietz, 2 days ago | Read review
Show next 5 travel tips 5 of 10
Hawaiian Airlines Baggage Fees
  • Domestic United States
    • 1st Bag: $25
    • 2nd Bag: $35
    • 3rd Bag: $50
    • Each bag maximum 50 lb/23 kg
About Hawaiian Airlines
As the largest carrier based in Hawaii, Hawaiian Airlines (HA) serves about 25 destinations within the state, elsewhere in the United States, and in Australia, China, Japan, New Zealand, South Korea and the South Pacific. The airline's fleet includes aircraft with two-cabin configuration (First Class and Business Class). It also operates a regional subsidiary, ʻOhana by Hawaiian, that flies planes configured with only an Economy Class cabin. Hawaiian Airlines operates two hubs: Honolulu International Airport (HNL) and Kahului Airport (OGG).
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