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Hawaiian Airlines


4 of 5 bubbles
1,270 Reviews
Headquarters: 3375 Koapaka Street, Honolulu, Oahu, HI 96819 +1-800-367-5320 Website
Rating summary
  • 4 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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1,270 Reviews from our TripAdvisor Community

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1,270 reviews from our community

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Showing 1,106: English reviews
Wethersfield, Connecticut
Level Contributor
71 reviews
25 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

Wow, what a long flight - 11 1/2 hours there and 9 1/2 back (thank you tail winds)! The service was excellent and so happy to have the opportunity to watch movies and TV. Pros- only one flight; complimentary snacks, dinner with an alcoholic beverage, and another snack; pillow and blanket on every seat; movies and TV viewing in every...

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Domestic Economy New York City - Honolulu

Helpful?
Thank Amysfunfamilyfive
Honolulu, Hawaii
Level Contributor
12 reviews
4 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

We receive excellent service during out flight to Las Vegas. Their snacks before the meal was "Ono" for sure. Before our flight we decided to use the lounge which we found had moved to a different part of the terminal, thanks to a very friendly employee who directed us to the right location and where we were to go to...

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Domestic First Class Honolulu - Las Vegas

Helpful?
Thank SK96815
Buckeye, Arizona
Level Contributor
109 reviews
25 helpful votes
4 of 5 bubbles Reviewed 4 days ago NEW

Flight was delayed for a long time due to the plane coming in was late, very late. Before we got on the plane to go to Phoenix they gave out a travel credit slip to every group. They made sure we all got one, at least two people checked and gave you one if you did not have one.

Domestic Economy Honolulu - Phoenix
Helpful?
1 Thank JoeBrannin
San Diego, California
1 review
1 of 5 bubbles Reviewed 4 days ago NEW

I booked tickets to Honolulu a few months back. This weekend the rates went down considerably. I called Hawaiian Airlines and asked them to credit me back the difference. Every other airline I've used has done this, no problem. Hawaiian Air said they'd only issue me a voucher for the difference, and that they would charge me a $40 fee...

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Domestic Economy San Diego - Honolulu

Helpful?
Thank TheEricEric
Washington DC, District of Columbia
Level Contributor
132 reviews
71 helpful votes
4 of 5 bubbles Reviewed 4 days ago NEW

Flew the economy plus service from JFK direct to Hawaii. We normally fly Delta out of ATL, but decided to try this out. The meal was nice and more satisfying than expected (and free). Plus service had plenty of legroom, though row 13 did end up having some odors from lavatories drifting our way. Attendants were nice and helpful. On...

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Domestic Economy New York City - Lihue

Helpful?
Thank Rob_Gillis
Nashville, Tennessee
Level Contributor
9 reviews
12 helpful votes
1 of 5 bubbles Reviewed 4 days ago NEW via mobile

As a frequent flyer of many domestic airlines I was surprised at the age and condition of the Hawaiian Airlines plane. We had a 6+ our flight with no movies or Wi-Fi or any other form of intertainment, worn out seats and and overall condition that other airlines would've retired the plane by now. I would not recommend this airline....

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Domestic Economy Phoenix - Honolulu

Helpful?
Thank Eshe1
Manila, Philippines
Level Contributor
8 reviews
2 helpful votes
5 of 5 bubbles Reviewed 5 days ago NEW

The plane is new and spacious and the crew are very friendly. They even serve hot food and beverage for free ;-) Will definitely fly again.

Domestic Economy San Francisco - Maui
Helpful?
Thank Jiang J
Level Contributor
10 reviews
5 helpful votes
1 of 5 bubbles Reviewed 5 days ago NEW via mobile

Here we sit in Honolulu again ... after a full day of travel waiting on Hawaiian to replace a tire. Seems they are having trouble locating a tire here at their major hub for their most common airplane. I have had to fly Hawaiian several times as there really are so fee options inter-island. Seems every time we fly them...

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Domestic First Class Honolulu - Kailua-Kona

Helpful?
Thank Todd S
Hoisington, Kansas
Level Contributor
32 reviews
2 helpful votes
4 of 5 bubbles Reviewed 6 days ago NEW

Seats recline but hard. No meal for free on 5.5 hour flight. Gals stewardess were great. Still along flight. T.v. screen not even close to virgin

Domestic Economy Honolulu - Los Angeles
Helpful?
Thank stevey78
Gold Coast, Australia
Level Contributor
8 reviews
5 helpful votes
1 of 5 bubbles Reviewed 6 days ago NEW

OMG I have flown a lot and usually have no trouble being comfortable and sleeping on long haul flights but Hawaiian airlines was the exception. Never in my life have I sat on a more uncomfortable seat. By the end of the 9 hour flight I was in agony (and I don't have a back problem). The staff were lovely...

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International Economy Brisbane - Honolulu

Helpful?
Thank Debamg
See travel tips for airlines
“get centre seats on end”
 of 5 bubbles janiferc, 1 week ago | Read review
“Some of the planes, on the top left side, boarding, have larger baggage storage for your carry on luggage.. Ask the steward”
 of 5 bubbles 1Greg0007, 1 week ago | Read review
“if you travel to Hawaii, its a long flight, maybe you want extra leg room as the seats are the same like all other flight”
 of 5 bubbles DyanaP_12, 2 weeks ago | Read review
“Children of all ages are welcomed by this airline in all classes”
 of 5 bubbles dpt8217, 2 weeks ago | Read review
“Pay for the extra legroom on a 10-hour redeye. It feels like first class and costs 1/10 as much!”
 of 5 bubbles jamesgP2705MH, 2 weeks ago | Read review
Show next 5 travel tips 5 of 10
Hawaiian Airlines Baggage Fees
  • Domestic United States
    • 1st Bag: $25
    • 2nd Bag: $35
    • 3rd Bag: $50
    • Each bag maximum 50 lb/23 kg
About Hawaiian Airlines
As the largest carrier based in Hawaii, Hawaiian Airlines (HA) serves about 25 destinations within the state, elsewhere in the United States, and in Australia, China, Japan, New Zealand, South Korea and the South Pacific. The airline's fleet includes aircraft with two-cabin configuration (First Class and Business Class). It also operates a regional subsidiary, ʻOhana by Hawaiian, that flies planes configured with only an Economy Class cabin. Hawaiian Airlines operates two hubs: Honolulu International Airport (HNL) and Kahului Airport (OGG).
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