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Hawaiian Airlines


1,703 Reviews
Headquarters: 3375 Koapaka Street, Honolulu, Oahu, HI 96819 +1-800-367-5320 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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1,703 Reviews from our TripAdvisor Community

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1,703 reviews from our community

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Showing 1,463: English reviews
Goffstown, New Hampshire
Level Contributor
21 reviews
7 helpful votes
Reviewed 2 days ago
NEW

Our 3 flights on Hawaiian Airlines were all inter-island. We were traveling with a tour group and did not get a chance to pick our own seats. The seats on these flights are very small and tight with little legroom for the average person. I use a cane, and on one flight an attendant changed my seat for me without...

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Domestic Economy Honolulu - Hilo

Helpful?
Thank Domigirl
Roach, Missouri
Level Contributor
8 reviews
2 helpful votes
Reviewed 3 days ago
NEW

Our flights to and from Hawaii and SanFrancisco were at the top of any of the airlines we have traveled. The airline staff was friendly, courteous, and attentive. The food was absolutely amazing, and in keeping with our Hawaiian destination.

Domestic First Class San Francisco - Honolulu
Helpful?
1 Thank alicepennyp
Lompoc
Level Contributor
15 reviews
4 helpful votes
Reviewed 3 days ago
NEW

We flew round trip from Las Vegas to Honolulu and also took interisland flights to Kauai and Kona. All the flights arrived and departed on time which, in my book, is enough to receive the highest possible rating. But in addition to this the ground and air crews went out of their way to provide the best possible service. I...

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Domestic Economy Las Vegas - Honolulu

Helpful?
Thank James J
portland, or
Level Contributor
19 reviews
7 helpful votes
Reviewed 4 days ago
NEW
via mobile

Enjoyed this direct flight departing at 8:15 and arriving to Honolulu at 11:15 am. Loved the Hawaiian cultural elements throughout the flight, from the music, to the sweet onion potato chips, to the interesting in flight magazine. Extra comfort is additional leg room, unlimited entertainment and a pillow and blanket. For us this was worth it for a fraction of...

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Domestic Economy Portland - Honolulu

Helpful?
Thank graciegirlie
Level Contributor
13 reviews
5 helpful votes
Reviewed 5 days ago
NEW

Paid around $200 for a single ticket fly from HNL to OGG and $200 from OGG to KOA and $200 from KOA back to HNL. Only the ticket, no baggage allowance included. Have to paid 85$ for my luggages, very expensive. Airplanes only offer a small cup of juice. They lost my luggages for 5 hours even though I have...

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Domestic Economy Honolulu - Maui

Helpful?
Thank Lan T
Sydney, Australia
Level Contributor
45 reviews
8 helpful votes
Reviewed 6 days ago
NEW

Carrying 3 bags (between 2 of us) was going to cost US$85, and the upgrade to First Class was only US$50 each, so the net cost was only US$7.50 each. If you are travelling on your own with two bags it would actually be cheaper to travel first class than staying in Economy and paying the baggage charges.

Domestic First Class Kailua-Kona - Honolulu
Helpful?
2 Thank Scott W
Auckland, New Zealand
Level Contributor
45 reviews
9 helpful votes
Reviewed 1 week ago

Terminal at Hawaii was a shambles. Poor layout and queing system. Ver crammed. Poor signage. Poor choice of movies and Music was just terrible.

International Economy Honolulu - Auckland
Helpful?
Thank TravelFun500
Auckland, New Zealand
Level Contributor
45 reviews
9 helpful votes
Reviewed 1 week ago

This is nearly a 5 hour flight and they don't provide free earphones for the flight. Have to pay US$10. Make sure you take your own. Movie selection amd music was terrible. Food was terrible.

Domestic Economy Honolulu - San Francisco
Helpful?
Thank TravelFun500
Auckland, New Zealand
Level Contributor
45 reviews
9 helpful votes
Reviewed 1 week ago

Reasonable Flight on a Dreamliner. Entertainment options were pretty poor. Not much of a selection for movies and music was worse. Food was pretty average.

International Economy Auckland - Honolulu
Helpful?
Thank TravelFun500
Sw Grand Mound,
Level Contributor
12 reviews
Reviewed 1 week ago via mobile

Hawaiian Airlines was the best airlines I've flown. I've been to the islands many times over the years, yet this is my first time flying Hawaiian Air. It will not be my last. Outstanding customer service from the airline staff. They actually provide food and snacks unlike any other airlines. Great job Hawaiian Air.

Domestic Economy Seattle - Lihue
Helpful?
Thank 803sandeew
See travel tips for airlines
“A friendly smile an aloha and a mahalo will start you off on the right foot.”
692jamesj, 3 days ago | Read review
“Check in early to get he chance to upgrade, as the First Class section was full so it looks like it is a popular choice among travellers.”
scottfwebster, 6 days ago | Read review
“Take something to do on the plane. Hawaiin Airlines have a poor selection of movies and particularly music”
TravelFun500, 1 week ago | Read review
“Worth it if you are under 5 feet tall.”
fijibowler, 1 week ago | Read review
“Take your own food if you require a special diet”
SAB2128, 2 weeks ago | Read review
Show next 5 travel tips 5 of 10
Hawaiian Airlines Baggage Fees
  • Domestic United States
    • 1st Bag: $25
    • 2nd Bag: $35
    • 3rd Bag: $100
    • Each bag maximum 50 lb/23 kg
About Hawaiian Airlines
As the largest carrier based in Hawaii, Hawaiian Airlines (HA) serves about 25 destinations within the state, elsewhere in the United States, and in Australia, China, Japan, New Zealand, South Korea and the South Pacific. The airline's fleet includes aircraft with two-cabin configuration (First Class and Business Class). It also operates a regional subsidiary, ʻOhana by Hawaiian, that flies planes configured with only an Economy Class cabin. Hawaiian Airlines operates two hubs: Honolulu International Airport (HNL) and Kahului Airport (OGG).
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