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GOL Airlines


13,423 reviews
Headquarters: Praca Comandante Lineu Gomes s/n Portaria 3 - Prédio 3, Sao Paulo, State of Sao Paulo 04626-900 Brazil 011 55 300 115 2121 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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13,423 Reviews from our TripAdvisor Community

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13,423 reviews from our community

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Showing 367: English reviews
Sao Paulo, SP
Level 2 Contributor
5 reviews
Reviewed July 2, 2018

I went do Rio de Janeiro, and came back to São Paulo, and everything was fine: from the boarding, until the arrival to my destination. The crew was very kind.

Domestic Economy Sao Paulo - Rio de Janeiro
Helpful?
Thank ppachi2017
Cold Spring, New York
Level 6 Contributor
331 reviews
143 helpful votes
Reviewed July 1, 2018

Sadly, they never allowed us to choose our seats and we sat in the very back of the place. Luckily in Cuiaba we deplaned from both front and rear. For foreigners traveling it can be communication can be difficult if you do not speak Portuguese

Domestic Economy Sao Paulo - Cuiaba
Helpful?
Thank ellynvb
San Carlos de Bariloche, Argentina
Level 4 Contributor
26 reviews
2 helpful votes
Reviewed June 27, 2018

it was a comfortable flight, attendants very helpful, we had been given the emergency exit by mistake, and they very kinkdly re seated us in a good place

South America Economy Recife - Buenos Aires
Helpful?
Thank Carolina L
Stellenbosch, South Africa
Level 3 Contributor
17 reviews
5 helpful votes
Reviewed June 22, 2018 via mobile

We pre-booked our flights, was an hour before our flight at the airport and they just said the flight was full? Then they told us to go wait in a lineto get tickets for a flight the next morning? This was the line...

Domestic Economy Sao Paulo - Rio de Janeiro
Helpful?
Thank Stephanbez
Level 4 Contributor
39 reviews
24 helpful votes
Reviewed June 20, 2018

Terrible experience getting on line boarding passes in English. At the airport, staff was friendly and plane was pretty much on time. Decent flight, clean plane, a short flight.

Domestic Economy Sao Paulo - Rio de Janeiro
Helpful?
1 Thank Ilan A
Level 3 Contributor
17 reviews
2 helpful votes
Reviewed June 20, 2018

If everithing goes well, they might be a good company. Since I faced some problems, they did not show much interest to solve my problem. Their only goal was to sell me another ticket and make some more profit on me. Better than go by walk, but if you want some quality, choose someone else.

Domestic Economy Sao Paulo - Brasilia
Helpful?
Thank AttilaS527
Carlsbad, California
Level 6 Contributor
651 reviews
82 helpful votes
Reviewed June 15, 2018 via mobile

Departed GRU as scheduled on flight 1298 to NVT. Weather caused problems and we were diverted to FLR. We were given a 40 Reais ($10) meal voucher to hold us for 1-1/2 hours while the 2-hr bus arrived to get us to NVT. I arrived at my destination just before midnight. Perhaps someone from Gol expressed their apologies but I...

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Domestic Economy Sao Paulo - Navegantes

Helpful?
Thank db7477
Sao Paulo, SP
Level 5 Contributor
60 reviews
2 helpful votes
Reviewed June 12, 2018

The company is ok, the crew is very friendly, specially the ones that came from Varig which seem to be more polite than the one's originally from Gol. The food service is minimal, but the seats have good space in between them. Problem is that the company keeps changing rules for flight, postponing and anticipation. Before you could postpone or...

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Domestic Economy Sao Paulo - Rio de Janeiro

Helpful?
Thank JohnnyBravoRJ
Sao Paulo, SP
Level 2 Contributor
9 reviews
1 helpful vote
Reviewed June 11, 2018

Everything in good condition. Free snacks, no food (except if you pay extra). No onboard entertainment. Not a bad flight.

Domestic Economy Sao Paulo - Campo Grande
Helpful?
Thank Humberto B
Level 3 Contributor
9 reviews
Reviewed June 8, 2018 via mobile

They respect their customers. In front of the plane there are seats that can fit for a very tall person. And the day I went on that plane to belem from curitiba there was a truckers strike all over brazil so some airports didn't get fuel like brasilia airport. Our connection was through brasilia. But there was a problem and...

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Domestic Economy Curitiba - Belem

Helpful?
Thank Sathira S
See travel tips for airlines
“Shady and unprofessional - stay away.”
derBaus, 2 weeks ago | Read review
“Pay the extra to get more space and priority is very little. Suggested.”
PhStrad, 3 weeks ago | Read review
“come early”
390ia, 4 weeks ago | Read review
“They are a budget airline, and charge extra for hold baggage!”
robertn518, 4 weeks ago | Read review
“This company that offers the poorest snack you have, so be prepared to spend more”
luizaq2015, 4 weeks ago | Read review
Show next 5 travel tips 5 of 10
About GOL Airlines
Gol Transportes Aéreos (G3) is the second largest airline in Brazil. Based in São Paulo, Gol flies to 75 domestic and international destinations across South America, the Caribbean and North America. The airline has hubs at São Paulo–Congonhas Airport (CGH), Rio de Janeiro-Galeão International Airport (GIG) and Brasília International Airport (BSB). Gol's fleet of planes are configured with two cabins: Premium Economy Class (known as Comfort Class) and Economy Class. The airline has codeshare arrangements with Aerolíneas Argentinas and Delta Air Lines.

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