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GOL Airlines

13,399 reviews
Headquarters: Praca Comandante Lineu Gomes s/n Portaria 3 - Prédio 3, Sao Paulo, State of Sao Paulo 04626-900 Brazil 011 55 300 115 2121 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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13,399 Reviews from our TripAdvisor Community

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13,399 reviews from our community

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Showing 367: English reviews
Atlanta, Georgia
Level 6 Contributor
329 reviews
76 helpful votes
Reviewed March 31, 2016

Easy short trip. Plenty of room on the plane. Everything on time. Pleasant attendants. We were tired, so the easy style was helpful.

Domestic Economy Sao Paulo - Rio de Janeiro
Thank HLAtlanta
Murmansk, Russia
Level 6 Contributor
1,914 reviews
1,133 helpful votes
Reviewed March 30, 2016

We`ve flied by GOL 3 times. 2 times- in Brazil and last one - Punta Cana- Miami. Usual discounter. No food, extra luggage fees, And most attractive thing- prices lower than other airlines about 15%. Check in is fast. Service on board is normal.

International Economy Punta Cana - Miami
Thank VadimM67
Frankfurt, Germany
Level 3 Contributor
15 reviews
9 helpful votes
Reviewed March 30, 2016

Not the best out there.. but not the worst. Flights are usualy on time but by extra leg room if you have to fly more than 1 hour.

Domestic Economy Curitiba - Salvador
Thank MickMK81
Porto alegre
Level 6 Contributor
119 reviews
31 helpful votes
Reviewed March 28, 2016

Gol is a good company, Is not fancy, but people who work to this company are always really friendly and helpful. The airplanes are always really clean and they have really good prices.

Domestic Economy Porto Alegre - Sao Paulo
Thank fefescheffer
Sao Paulo, SP
Level 6 Contributor
257 reviews
130 helpful votes
Reviewed March 28, 2016

This airline is usually my last option to fly within Brazil, because is difficult to buy tickets online, very poor on board service and no enterteinment system. But they fly to many destinations in Brazil, in some smaller cities not many choices (Caxias do Sul and Maringá) and several flight options, so many times I have to fly GOL. Good...

Domestic Economy Caxias Do Sul - Sao Paulo

Thank jdneves
Sao Paulo, SP
Level 5 Contributor
48 reviews
9 helpful votes
Reviewed March 25, 2016

Service is ok, considering it is a low-priced flight company. Snacks are paid for, apart from water, and are pretty expensive, so make sure you eat before boarding. This time I had no need of alteration or cancellation, so it was the best costX benefit, but in a previous flight, when it happened, it was a very expensive re-scheduling fee....

Domestic Economy Sao Paulo - Curitiba

Level 3 Contributor
11 reviews
Reviewed March 19, 2016

The prices are good althought the services aboard is not good, with no free snack and expensive snadwiches.

Domestic Premium Economy Campo Grande - Sao Paulo
Thank Maxwell K
Level 6 Contributor
113 reviews
45 helpful votes
Reviewed March 11, 2016

I had never heard about GOL Linhas Aereas airlines until we needed to book a flight from Salvador de Bahia to Rio de Janeiro. This airline allowed us online check-in 48 hours instead of the usual 24 hours with other airlines. There are also check-in self service stations at the airport. The flight which was just over two hours long...

Domestic Economy Salvador - Rio de Janeiro

Thank HelenNoel23
Perth, Australia
Level 4 Contributor
41 reviews
31 helpful votes
Reviewed February 25, 2016

We only used GOL for this one flight on all of our flights around sth america, very pleased with the service we received! Easy check in, bags were fine, good customer service in English. Our flight left right on time and arrived early. Good service on board. Very competitive in price, would recommend over other Brazil airlines competition!

Domestic Economy Rio de Janeiro - Foz do Iguacu
Thank Chrisco88
Sao Paulo, SP
2 reviews
2 helpful votes
Reviewed February 19, 2016

They lost my baggage and claimed that they would give us a measly $30 to buy some clothes. The baggage took about five days to arrive and now they want my social security number and a copy of bank card plus other sensitive information to refund $30. I ask them to send the check and they refused. They can keep...

International Premium Economy Sao Paulo - Orlando

2 Thank Stephen D
See travel tips for airlines
“Shady and unprofessional - stay away.”
derBaus, 1 week ago | Read review
“Pay the extra to get more space and priority is very little. Suggested.”
PhStrad, 3 weeks ago | Read review
“come early”
390ia, 3 weeks ago | Read review
“They are a budget airline, and charge extra for hold baggage!”
robertn518, 4 weeks ago | Read review
“This company that offers the poorest snack you have, so be prepared to spend more”
luizaq2015, 4 weeks ago | Read review
Show next 5 travel tips 5 of 10
About GOL Airlines
Gol Transportes Aéreos (G3) is the second largest airline in Brazil. Based in São Paulo, Gol flies to 75 domestic and international destinations across South America, the Caribbean and North America. The airline has hubs at São Paulo–Congonhas Airport (CGH), Rio de Janeiro-Galeão International Airport (GIG) and Brasília International Airport (BSB). Gol's fleet of planes are configured with two cabins: Premium Economy Class (known as Comfort Class) and Economy Class. The airline has codeshare arrangements with Aerolíneas Argentinas and Delta Air Lines.

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