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GOL Airlines


13,415 reviews
Headquarters: Praca Comandante Lineu Gomes s/n Portaria 3 - Prédio 3, Sao Paulo, State of Sao Paulo 04626-900 Brazil 011 55 300 115 2121 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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13,415 Reviews from our TripAdvisor Community

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13,415 reviews from our community

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Showing 367: English reviews
Central Russia, Russia
Level 6 Contributor
72 reviews
14 helpful votes
Reviewed September 2, 2018

Good for a short flight, good service speaking few languages. Amazing coffee onboard. Very cozy seats.

Domestic Economy Sao Paulo - Porto Alegre
Helpful?
Thank Максим О
Level 4 Contributor
25 reviews
4 helpful votes
Reviewed August 27, 2018

I am a member of frequent flyer program Smiles which gave me a few good advantages over the last few flights. One of them is priority in the waiting list. This is absolutely priceless. Worked everytime I needed. Please please change the in-flight movies more frequently and install charging outlets in very single flight.

Domestic Premium Economy Porto Alegre - Sao Paulo
Helpful?
1 Thank In H
Rio de Janeiro, RJ
Level 6 Contributor
95 reviews
23 helpful votes
Reviewed August 27, 2018

There was no problem with checking in or either with the crew. They were all nice. The problem was that even being at lunch time, there was no free food, only juice and a little bag of crackers or cookies. Anything else would be paid for. I miss the old times when one could have a decent meal while flying....

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Domestic Economy Rio de Janeiro - Porto Alegre

Helpful?
1 Thank Betty602012
Perth, Australia
Level 5 Contributor
45 reviews
14 helpful votes
Reviewed August 15, 2018 via mobile

Took a flight with my mom from Rio de Janeiro to São Luís Maranhao last year. Air hostess were polite and friendly. Plane lacked in flight services such as IPad or tv. Flights to São Luís tend to be pricey. If you plan to visit the north east I suggest to book tickets in advance to guarantee a more competitive...

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Domestic Economy Rio de Janeiro - Sao Luis

Helpful?
1 Thank 706Connolly
Sao Paulo, SP
Level 2 Contributor
7 reviews
7 helpful votes
Reviewed August 11, 2018

Good brazilian airline, it normally has the best options of time and price. Good in-flight service, ok food and snacks.

Domestic Economy Sao Paulo - Presidente Prudente
Helpful?
1 Thank renatam0tta
Alston
Level 6 Contributor
120 reviews
30 helpful votes
Reviewed August 11, 2018

Poor service from the off, problem with checking in and also with purchasing the ticket which at first they said I had not done and they ultimately acknowledged their web site was "not the best". A supervisor took us out of the queue and we waited maybe an extra half hour to get matter resolved then asked to pay extra...

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Domestic Economy Rio de Janeiro - Tres Lagoas

Helpful?
2 Thank Totalpost
Joao Pessoa, PB
Level 6 Contributor
225 reviews
94 helpful votes
Reviewed August 10, 2018

The flight left on time and arrived on time and there is much more space between seats than on other airlines. You can also reserve your seat before travelling free of charge - unlike some other airlines. The service was what you expect.

Domestic Economy Rio de Janeiro - Joao Pessoa
Helpful?
1 Thank ireland_timothy
1 review
1 helpful vote
Reviewed August 8, 2018 via mobile

Went to cruzeiro do sul with Gol and needed to buy 23kg bagage. Where asked if we wanted to pay for the return too and we did. When returning we are told that we only paid one way and that we needed to pay. Since we were stopping in both brasilia and sao paolo we were forced to pay twice....

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Domestic Economy Cruzeiro do Sul - Rio de Janeiro

Helpful?
1 Thank Nirvana R C
Orlando, Florida
Level 6 Contributor
1,250 reviews
292 helpful votes
Reviewed August 8, 2018

ALL seats are Economy, even if you pay for "Premium". Premium just gets you more leg room, but the seats are extremely narrow and uncomfortable. The drinks and snacks are truly tiny. The steward was very pleasant and gave good service.

Domestic Premium Economy Curitiba - Sao Paulo
Helpful?
1 Thank Grady M
Baku, Azerbaijan
Level 3 Contributor
13 reviews
3 helpful votes
Reviewed August 4, 2018

There is no service at check in and 300 people were standing in line for 3 hours on July 15 2018. I lost my plane at 17:10 to Porto Alegre. A frustrated fellow in the line checked in his phone and said that my plane was on time. I can't say what like best, it was a complete disaster and...

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Domestic Economy Rio de Janeiro - Porto Alegre

Helpful?
Thank Jane M
See travel tips for airlines
“Shady and unprofessional - stay away.”
derBaus, 2 weeks ago | Read review
“Pay the extra to get more space and priority is very little. Suggested.”
PhStrad, 3 weeks ago | Read review
“come early”
390ia, 3 weeks ago | Read review
“They are a budget airline, and charge extra for hold baggage!”
robertn518, 4 weeks ago | Read review
“This company that offers the poorest snack you have, so be prepared to spend more”
luizaq2015, 4 weeks ago | Read review
Show next 5 travel tips 5 of 10
About GOL Airlines
Gol Transportes Aéreos (G3) is the second largest airline in Brazil. Based in São Paulo, Gol flies to 75 domestic and international destinations across South America, the Caribbean and North America. The airline has hubs at São Paulo–Congonhas Airport (CGH), Rio de Janeiro-Galeão International Airport (GIG) and Brasília International Airport (BSB). Gol's fleet of planes are configured with two cabins: Premium Economy Class (known as Comfort Class) and Economy Class. The airline has codeshare arrangements with Aerolíneas Argentinas and Delta Air Lines.

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