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GOL Airlines


13,400 reviews
Headquarters: Praca Comandante Lineu Gomes s/n Portaria 3 - Prédio 3, Sao Paulo, State of Sao Paulo 04626-900 Brazil 011 55 300 115 2121 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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13,400 Reviews from our TripAdvisor Community

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13,400 reviews from our community

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Showing 367: English reviews
Sao Paulo, SP
Level 6 Contributor
133 reviews
34 helpful votes
Reviewed 4 weeks ago

Very polite crew, good and fast boarding and extremely punctual. free soft drinks and snacks onboard.

Domestic Economy Sao Paulo - Rio de Janeiro
Helpful?
Thank Almir M
Level 1 Contributor
3 reviews
Reviewed 4 weeks ago

I paid for two luggage and tried to anticipate our flight in two hours, the atm told me there was a fee of R$ 50, each pax. We went to the check-in counter and the guy told us that day they were not charging for alteration. After dispatced the paid luggage we were offered to dispatch free of charge our...

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Domestic Economy Rio de Janeiro - Sao Paulo

Helpful?
Thank ra_gold_2018
Hurth, Germany
Level 5 Contributor
88 reviews
74 helpful votes
Reviewed 4 weeks ago via mobile

The airplane was brand new. The meal (snacks) was simple. Even though the rates were high...specially for a piece of luggage : R$ 50,00. Crew was nice and friendly. Congratulations.

Domestic Economy Brasilia - Rio de Janeiro
Helpful?
Thank Fredthetraveler
Sao Paulo
Level 6 Contributor
121 reviews
53 helpful votes
Reviewed 4 weeks ago via mobile

Gol has changed dramatically it's services. It's the best airline on the shuttle service between Rio and Sao Paulo. Despite of the short flight time -about 50 min. The crew made the best possible experience

Domestic Economy Sao Paulo - Rio de Janeiro
Helpful?
Thank cthompson65
Level 6 Contributor
97 reviews
27 helpful votes
Reviewed 4 weeks ago

The flight was alright. I expcted a little more of snacks. The flight attendants were polite, the flight was on time. .

Domestic Economy Londrina - Sao Paulo
Helpful?
Thank Paulo P
Rio de Janeiro, RJ
Level 3 Contributor
14 reviews
4 helpful votes
Reviewed 4 weeks ago

Very good service in land and on board. Low cost several times during the day. One or two flights per hour. Quite new airplanes. Very reliable.

Domestic Premium Economy Rio de Janeiro - Sao Paulo
Helpful?
Thank LeoniSiqueira
Level 5 Contributor
69 reviews
33 helpful votes
Reviewed 4 weeks ago via mobile

Great flight the stewards were very friendly, the planes were very nice to had plenty of space , comfortable seats , the flight was just a wonderful trip I got plenty of nice pictures of the Amazon Basin ! I would give these airlines a A+ for comfort and friendliness!

Domestic Economy Manaus - Santarem
Helpful?
Thank Teresa C
Broby, Denmark
Level 6 Contributor
409 reviews
96 helpful votes
Reviewed 4 weeks ago via mobile

To travle with Gol is to travel on time. No delay. Nice service. Kind staf from Check in to arrival. We can recommed Gol. Ok catering during the trips.

Domestic Economy Rio de Janeiro - Campo Grande
Helpful?
Thank NielsJLangkilde
Belo Horizonte, MG
Level 6 Contributor
152 reviews
34 helpful votes
Reviewed September 10, 2018

It was a short flight of 100 minutes, supposed to take 1h40 but we landed some 10 minutes before scheduled. New and very clean aircraft with full plane as it was a Sunday. Not much offered for eating or drinking but they had a paid express meal which was OK

Domestic Economy Salvador - Belo Horizonte
Helpful?
Thank IvanemBH
Tehran, Iran
Level 6 Contributor
60 reviews
7 helpful votes
Reviewed September 5, 2018

GOL Airlines is a good airline in South America. (Brazilian) Gol operates a growing domestic and international scheduled network

Domestic Economy Sao Paulo - Rio de Janeiro
Helpful?
Thank rostaei8058
See travel tips for airlines
“Shady and unprofessional - stay away.”
derBaus, 1 week ago | Read review
“Pay the extra to get more space and priority is very little. Suggested.”
PhStrad, 3 weeks ago | Read review
“come early”
390ia, 3 weeks ago | Read review
“They are a budget airline, and charge extra for hold baggage!”
robertn518, 4 weeks ago | Read review
“This company that offers the poorest snack you have, so be prepared to spend more”
luizaq2015, 4 weeks ago | Read review
Show next 5 travel tips 5 of 10
About GOL Airlines
Gol Transportes Aéreos (G3) is the second largest airline in Brazil. Based in São Paulo, Gol flies to 75 domestic and international destinations across South America, the Caribbean and North America. The airline has hubs at São Paulo–Congonhas Airport (CGH), Rio de Janeiro-Galeão International Airport (GIG) and Brasília International Airport (BSB). Gol's fleet of planes are configured with two cabins: Premium Economy Class (known as Comfort Class) and Economy Class. The airline has codeshare arrangements with Aerolíneas Argentinas and Delta Air Lines.

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