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GOL Airlines


13,387 reviews
Headquarters: Praca Comandante Lineu Gomes s/n Portaria 3 - Prédio 3, Sao Paulo, State of Sao Paulo 04626-900 Brazil 011 55 300 115 2121 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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13,387 Reviews from our TripAdvisor Community

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13,387 reviews from our community

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Showing 367: English reviews
Level 1 Contributor
3 reviews
Reviewed 4 weeks ago

Nice enough. Good service from cabin crew. Fast check in. Very good budget. Punctual. That´s ok for me.

Domestic Economy Foz do Iguacu - Rio de Janeiro
Helpful?
Thank Analia M
Vinhedo, SP
Level 3 Contributor
18 reviews
4 helpful votes
Reviewed 4 weeks ago

Nice enough. Good service from cabin crew. Fast check in. a very good budget no frills airline, a bit better than Ryanair

Domestic Economy Rio de Janeiro - Sao Paulo
Helpful?
Thank Robert N
Sao Paulo, SP
Level 4 Contributor
42 reviews
13 helpful votes
Reviewed 4 weeks ago

The aircraft is new and clean, the crew is friendly, but the trip is not cheap. They charge for everithing: checked luggage, better place, even for selecting your seat on line! They sell you even a cup of coke! Not even water is free!

Domestic Economy Sao Paulo - Fortaleza
Helpful?
1 Thank Pedro C
2 reviews
Reviewed 4 weeks ago

I hoped to be better, it is the simplest company in Brazil. The other companies offer better snacks and better cleaning.

Domestic Economy Porto Alegre - Sao Paulo
Helpful?
Thank Luiza Q
2 reviews
Reviewed 4 weeks ago

Great flight! Nothing to complain about the flight, just the food could be better or for free. The crue gave us a great service.

Domestic Economy Manaus - Sao Paulo
Helpful?
Thank Jean P
Rio de Janeiro, RJ
Level 6 Contributor
100 reviews
71 helpful votes
Reviewed 4 weeks ago via mobile

Flying Premium Economy, this return flight felt even smoother than our Rio/Sao Luiz the week before, when we flew Economy. Good inflight service and punctuality were also of note. Congratulations, Gol!

Domestic Premium Economy Sao Luis - Rio de Janeiro
Helpful?
Thank Sergio S
Rio de Janeiro, RJ
Level 6 Contributor
100 reviews
71 helpful votes
Reviewed 4 weeks ago via mobile

Comfortable Economy seats, punctuality, good service, smooth flight. Everything came out fine in this flight.

Domestic Economy Rio de Janeiro - Sao Luis
Helpful?
Thank Sergio S
Level 2 Contributor
6 reviews
5 helpful votes
Reviewed 4 weeks ago via mobile

After finding a good price on their website, my booking didn't go through. After not getting a response, I tried again the next day, and the prices had changed. Couldn't get help with that either, but the worst was yet to come. After booking and flying with the airline, I received my luggage partly ripped. When I came to complain,...

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South America Economy Santa Cruz - Sao Paulo

Helpful?
Thank GilF262
Level 2 Contributor
9 reviews
Reviewed 4 weeks ago

Int'l very good stand, the best from Delta and AF-KLM, crew very well trained, they like what they do, they serve well for the full satisfaction of their customer, committed with punctuality, clean, and good enough Price x Quality very good

Domestic Economy Navegantes - Sao Paulo
Helpful?
Thank Antonio I
Sao Paulo
Level 6 Contributor
121 reviews
53 helpful votes
Reviewed 4 weeks ago via mobile

Gol has changed a lot in the recent years. A bit of extra space were added and an improvement on the in-flight service. Even a paid internet is now available

Domestic Economy Rio de Janeiro - Sao Paulo
Helpful?
1 Thank cthompson65
See travel tips for airlines
“Shady and unprofessional - stay away.”
derBaus, 1 week ago | Read review
“Pay the extra to get more space and priority is very little. Suggested.”
PhStrad, 2 weeks ago | Read review
“come early”
390ia, 3 weeks ago | Read review
“They are a budget airline, and charge extra for hold baggage!”
robertn518, 4 weeks ago | Read review
“This company that offers the poorest snack you have, so be prepared to spend more”
luizaq2015, 4 weeks ago | Read review
Show next 5 travel tips 5 of 10
About GOL Airlines
Gol Transportes Aéreos (G3) is the second largest airline in Brazil. Based in São Paulo, Gol flies to 75 domestic and international destinations across South America, the Caribbean and North America. The airline has hubs at São Paulo–Congonhas Airport (CGH), Rio de Janeiro-Galeão International Airport (GIG) and Brasília International Airport (BSB). Gol's fleet of planes are configured with two cabins: Premium Economy Class (known as Comfort Class) and Economy Class. The airline has codeshare arrangements with Aerolíneas Argentinas and Delta Air Lines.

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