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EVA Air

7,209 reviews
Headquarters: 376 Hsin-Nan Rd., Sec. 1, Taoyuan Taiwan 33801
Overview
4.07,209 reviews
Travelers' Choice 2020 Winner
Travelers' Choice 2019 Winner
Travelers' Choice 2018 Winner
Travelers' Choice 2017 Winner
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About EVA Air

Airline Alliance

Star Alliance
Headquarters: 376 Hsin-Nan Rd., Sec. 1, Taoyuan Taiwan 33801

Airline Summary

EVA Air (BR) is based at Taoyuan International Airport (TPE) near Taipei. It is Taiwan's second largest carrier after China Airlines. EVA flies to about 70 destinations within Taiwan, elsewhere in Asia, and in Australia, Europe and North America. It is a member of the Star Alliance. The airline's fleet includes aircraft configured in both three-cabin and two-cabin configurations. Business Class is branded as Royal Laurel Class or Premium Laurel Class, depending on the aircraft. Elite Class is a Premium Economy cabin. And Economy Class is offered on all flights. EVA Air also owns a subsidiary – Uni Air (B7) – that operates domestic and regional flights.
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Nibloc G wrote a review Yesterday
Vancouver, Canada4 contributions
Vancouver - Hong Kong
International
They changed my flight departure time by 5 minutes. When we asked to change the flight to two weeks earlier for free(as per their rules), they wouldn’t do it because all the flight prices went up. They knew our plans changed and they cancelled the flight because they knew that if we disputed that we would still not get the flight we needed. Cynthia is not helpful and made many mistakes and constantly had to check with her supervisor on everything. Avoid talking to that staff member. Yes, you know who I am talking about EVA.
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Date of travel: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jcarlton wrote a review Yesterday
2 contributions1 helpful vote
San Francisco - Taipei
International
Beware : on trying to check in on-line, the process is blocked without any explanation of why. Calling customer service (another long process) I was told that, for some reason unknown to them, that the ticket is on "airport hold" and I need to plan an extra 1-2 hours at the airport before the flight to clarify the problem. FRUSTRATING process !
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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makda b wrote a review Feb 27
1 contribution
San Francisco - Denpasar
International
Worst airline I have ever used. The staff are very unprofessional and favor Chinese people over everyone else. I was waiting for the bathroom with my fiancé when the hostess asked me to let a little girl cut infront of me. I agreed of course but then realized she also let the father and mother cut infront of me. They cater to the needs of Chinese people.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sy V wrote a review Feb 22
1 contribution
Chicago - Chiang Mai
International
Flight was ok, food wasn't the best. There is a weight limit of 10 pounds for any carry on. Ridiculous when my bag alone weighs 7 pounds! Pissed that I had to pay $250 for a second checked bag because it exceeded the 10 pound weight limit for a carry on. I even called the airline ahead to ensure I was allowed two checked bag and they said yes but when I tried to check the second bag because it was over 10 pounds they made me pay $250.00. Wished I knew this so I would have just packed my book bag into a bigger checked bag.
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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John C wrote a review Feb 21
Newport, United Kingdom8 contributions1 helpful vote
Bangkok - London
International
October 2023 Six hours into my inward flight to Heathrow, I was told that they had run out of sugar free drinks but I could have a bottle of water! No apology or explanation was offered: take it or leave it. Unusually, I found the stewardess to be agressive, stern, unwilling to show empathy and rude but maybe I was just unlucky on this flight. I've booked again for March 2024 because it's the only airline offering 46 kg of lugggage (two cases)! I can put up with aloof and rude flight attendants.
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Date of travel: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Nibloc G wrote a tip Yesterday
"Do not talk with Cynthia. Hang up and call back. "
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Sy V wrote a tip Feb 22
"10 pond weight limit on carry on and only 1 free checked bag"
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John C wrote a tip Feb 21
"Their planes are over 10 years old and it's beginning to show. On my latest trip I found the stewardess quite rude and dismissive"
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Chris D wrote a tip Feb 7
"Avoid this airline at all costs due to shady business practice and fees"
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CDJ D wrote a tip Jan 2024
"Beware. You might do better elsewhere. Confirm ticket cancellation policies in advance to make sure know what you are getting into. "
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Round TripOne-wayMulti-city
Depart
Thu, 3/14
Return
Thu, 3/21
Travelers
1, Economy