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Eurowings

11,718 reviews
Headquarters: Grossenbaumerweg 6, Düsseldorf, North Rhine-Westphalia Germany 40472
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2.511,718 reviews
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About Eurowings
Headquarters: Grossenbaumerweg 6, Düsseldorf, North Rhine-Westphalia Germany 40472

Airline Summary

Eurowings is a German low-cost carrier and part of the Lufthansa Group. It is headquartered in Dusseldorf and serves a network of European, international and domestic destinations. Eurowings was previously a regional airline until October 2014 when it began operating flights on behalf of Germanwings. By 2016, it had enveloped Germanwings' operations and become the single low-cost brand for the Lufthansa group.
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Ken R wrote a review Today
58 contributions42 helpful votes
Frankfurt - Philadelphia
International
As Poe's Even says "Quote the Raven NEVERMORE" This is a junk airline which is disappointing. The trip over was please and fine BUT the trip back was HORRIBLE. First we try to go through security in Frankfurt to be told the plane leaving in 30 minutes has been CANCELLED. Run to Discover counter to find no flights for maybe 3 days. Offered a hotel and an 18EU chit for dinner. Hotel was 30km from airport took the shuttle 1 hour to get us. Room was marginal and we were served as our ONLY choice a small bowl of Campbells tomato soup and a dish of garbage pasta with chicken that Michelin would love to us for tires. Then had to arrive 4 hrs back at airport next day as shuttle only runs on a set schedule. We now have to fly to Newark and take a car service for $200 to get to Philadelphia area. The staff were horrid, rude, nasty and when asked about booking us on the same flight was told no flights for 3-4 days as all overbooked or would be cancelled. I asked what will you do with overbooked and the answer was simple "they will have to stay in Frankfurt". We flew PE and boy was I glad not business. The plane was old with a business of 2-3-2 config just like PE with no ly-flat and no more than a 1970's business seat. They claim they do not have enough planes to service the schedule and cancel frequently as planes are old and in disrepair. Its a shell game as you book a Lufthansa flight but the service it with this owned subsidiary . AWFUL AWFUL AWFUL. I will swim to Europe before using Discover ...
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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CB wrote a review Apr 23
3 contributions
Düsseldorf - Reykjavik
Europe
The worst airline. They canceled our flight for no reason. We had to rebook, get a hotel, ubers to and from, wait in the airport all the next day, missed our next reservation - initially, they said they would help with these things and then they refused. Took 8 months and a ton of persistence to get refunded. 8 months.
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Date of travel: August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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misslily77 wrote a review Apr 23
clamart5 contributions1 helpful vote
Paris - Hurghada
International
To be avoided! They mislaid a piece of luggage and we received a 54€ refund, which doesn't even cover the costs incurred. We lost 1/2 day to get to the airport and back to the hotel. No compensation. Airline not at all serious. Sometimes you have to pay a little more and get a better quality of service.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Joe C wrote a review Apr 20
2 contributions
Calgary - Frankfurt
International
Made us check our carry on bags. It was obviously about the extra charge and money for the company. When we were on the plane all the overhead bins were empty.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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jcm20f wrote a review Apr 20
Camberley, United Kingdom4 contributions
Düsseldorf - London
Europe
Surprise, surprise, Eurowings have 2.5/5 stars. I fly a lot and won't be using this airline again. In my case the volume of my bag was exactly as per the airline rule, 5cm bigger in length but 5cm smaller in width, so the SAME VOLUME. Others were taking on bigger bags than mine, but I got singled out for a €50 shakedown at the gate. No problem on the way out, but suddenly a problem on the way back. What a frequent flyer needs is consistency, not hassle and hidden charges. This airline has a petty and inconsitent application, which is just annoying. So Eurowings, enjoy your €50 windfall, but you'll not inconvience me again by forcing my tiny EasyJet conforming bag into the hold or get any more business from me, or from those I share my experience with.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ken R wrote a tip Today
"Make sure you look and see if Lufthansa services the flight or Discover. "
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misslily77 wrote a tip Apr 23
"To be avoided!"
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jcm20f wrote a tip Apr 20
"Choose a differnt airline!"
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Marc S wrote a tip Apr 12
"Choose an other airline "
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Alex K wrote a tip Apr 4
"Poor service, hidden fees. Don’t recommend Eurowings."
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Round TripOne-wayMulti-city
Depart
Thu, 5/9
Return
Thu, 5/16
Travelers
1, Economy