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Etihad Airways


11,220 reviews
Headquarters: PO Box 35566 Khalifa City, Abu Dhabi 35566 United Arab Emirates 011 971 2 599 0000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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11,220 Reviews from our TripAdvisor Community

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11,220 reviews from our community

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Showing 7,965: English reviews
Level 2 Contributor
9 reviews
Reviewed yesterday
NEW

This flight did not have the option of purchasing preferred seats online. The ground staff was not helpful and inhuman, having seeing us traveling with Children and a Snr. Citizen they cared less. Check-in counter officer warned that the counter will be closed in 10 minutes although there was 1hour 20 min before the flight to leave and the counters...

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International Economy Manchester - Abu Dhabi

Helpful?
Thank Frank J
Level 2 Contributor
9 reviews
Reviewed yesterday
NEW

I travelled to UK with my family. When the flight landed at Abu Dhabi Airport, we requested for water to take medication. The Cabin crew said that all water is locked up and it is not recommended to drink water off the taps (Does this mean that this flight carries unhygienic water?) 1. Ground Staff at Colombo Airport - Excellent...

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International Economy Colombo - Abu Dhabi

Helpful?
Thank Frank J
2 reviews
Reviewed yesterday
NEW
via mobile

First time flying with Etihad Airways ..... service exceptional..... fly quite a bit ...... all the air stewards and stewardess were really kind and attentive and friendly, something I haven’t always seen on other flights, a real credit to this airline, I even saw a stewardess help a young mother hold and comfort her 4 month old baby during the...

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International Economy Manchester - Abu Dhabi

Helpful?
Thank grp500
1 review
Reviewed yesterday
NEW

Horrible service. We Missed our connecting flights due to the Flight delay from Amsterdam. And was given a flight 24hours later stranded at the sirport of Serbia without proper assistance. And their customer service sucks no answer no reply on emails, phone no given will direct you back to website, emails will have auto reply that someone will revert. What...

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International Economy Amsterdam - Kuala Lumpur

Helpful?
Thank Renukh R
Pune, India
Level 3 Contributor
10 reviews
Reviewed yesterday
NEW
via mobile

Took a flight from AUH to MUC & also return flight back to AUH. Excellent in flight service, adequate leg space, entertainment - live TV, Hindi movies etc. Only issue, in spite of mentioning at the time of booking for 'Vegetarian Hindu Meal', we were served with pasta & salad on both the flights. The crew was clueless about this....

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International Economy Abu Dhabi - Munich

Helpful?
Thank piyushshah2018
Saint Louis, Missouri
Level 3 Contributor
24 reviews
15 helpful votes
Reviewed yesterday
NEW

This was actually 2 flights, connecting/changing planes in Abu Dhabi. 3 hour layover each way which was enough time to eat, stretch legs and clear customs on the way home in the United Arab Emirates. We paid a little extra and sat in bulkhead seats by an exit door on the plane which gave us about 10 feet of leg...

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International Economy Chicago - Kathmandu

Helpful?
Thank Brian P
Level 1 Contributor
3 reviews
3 helpful votes
Reviewed yesterday
NEW

If I could give Etihad 0 stars, I would. I am writing a review here because I cannot get a response from anybody from Etihad services that is different than "We are sorry and will get back to you as soon as possible" (by the way...I have gotten over 10 of these responses in the last 2 months). Here is...

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International Economy Singapore - Abu Dhabi

Helpful?
Thank Danielle A
1 review
Reviewed yesterday
NEW

I booked a ticket from Mumbai to Detroit for my aunt and the ticket was issued by Alitalia, but flight was operated by Etihad. Naturally I called Etihad customer service for booking the seats, selecting the meal and requesting wheelchair assistance. I had no problems in meal booking and wheelchair assistance, but selecting the seats was really a headache. Over...

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International Economy Mumbai - Detroit

Helpful?
Thank Saleel M
Hyderabad, India
Level 6 Contributor
910 reviews
279 helpful votes
Reviewed yesterday
NEW

Travelled from HYD to JFK, New York, one of the best airlines I have ever travelled with. Excellent service and seat comfort, and foods.

International Business Class Hyderabad - New York City
Helpful?
Thank seedhunter
Ludlow, United Kingdom
Level 3 Contributor
12 reviews
5 helpful votes
Reviewed yesterday
NEW

The plane was delayed at Manchester leaving only 1 hour transit at Abu Dhabi. We were rushed through for the connecting flight and just made it. On arrival in Dar Es Salaam there was no baggage. The airline knew that baggage had been transferred in Abu Dhabi and did not inform us. The lost baggage desk informed us that the...

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International Economy Manchester - Dar es Salaam

Helpful?
1 Thank neiluk2017
See travel tips for airlines
“Did not have an option in this sector to purchase preferred seats. One of the poorly designed online check-in sites.”
timalj2018, yesterday | Read review
“This flight pretends to children friendly but it is not the case”
timalj2018, yesterday | Read review
“never take any flight connection in Serbia”
renukhr, yesterday | Read review
“Do not fly with them.”
daniellea52, yesterday | Read review
“Book with any alternative airline that you can”
neiluk2017, yesterday | Read review
Show next 5 travel tips 5 of 10
About Etihad Airways
Based in Abu Dhabi, Etihad Airways (EY) is the second largest carrier in the United Arab Emirates. It operates non-stop flights to about 40 destinations in the Middle East, Asia, Oceania, Europe, Africa, North America and South America. Etihad's aircraft cabins are configured in a variety of ways, and can include The Residence (a three-room suite), First Class Apartment, First Class Suite, Business Studio and Economy Smart Seat. The airline has a First Class Lounge, Premium Lounge and an Arrivals Lounge for use by First Class and Business Class passengers at its hub at Abu Dhabi International Airport (AUH). It operates seven lounges at other airports.

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