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Ethiopian Airlines


3,437 reviews
Headquarters: Airport Enterprise Building, Addis Ababa Ethiopia 011 251 11 665 6666 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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3,437 Reviews from our TripAdvisor Community

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3,437 reviews from our community

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Showing 2,286: English reviews
Rhode Island
Level 3 Contributor
22 reviews
16 helpful votes
Reviewed yesterday
NEW

While I must say the flight personnel , ie the flight attendants and the pilots were excellent, so polite and solicitous, the ground staff was horrendous. Our luggage was delayed for five days. We arrived in Victoria Falls with the clothes on our backs from Boston. No luggage. We talked it’s the Customer Service Representative, Samuel Kuyaya on the ground...

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International Business Class Boston - Victoria Falls

Helpful?
1 Thank katessa9
Vancouver, Canada
Level 3 Contributor
15 reviews
13 helpful votes
Reviewed 2 days ago
NEW

Ethiopian offer a flight from Zanzibar to Cairo via Addis Ababa. What they don't mention when they take your money is there isn't time to make the connection in Addis Ababa for the next flight. Now, I admit, that when I saw 20 minutes on the schedule fin Addis, I assumed the plane touched down and people got off/on. I...

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North Africa Economy Zanzibar Island - Cairo

Helpful?
1 Thank Viajeros001
Johannesburg, South Africa
Level 1 Contributor
3 reviews
Reviewed 2 days ago
NEW

The JHB to Addis leg is excellent - modern airbus plane, generally in good condition aside from seats that look a bit stained. The Addis stopover is best forgotten. If your stop is more than 2.5 hours best avoid it.Airport is old, insufficient restaurants and toilets are kinda basic. The 2nd leg is horrible. Old tatty plane. Our return leg...

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International Economy Johannesburg - Jeddah

Helpful?
Thank junsessop
1 review
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

Am very disappointed n disgusted by the customer service, from the airport to the ethiopian airlines offices staff!!! I checked in online and as usual, I was there one hour prior to departure . The staff were so slow while others talking on the phone. The lady at the counter killed my time by telling me to go n separate...

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International Economy Nairobi - Bahrain

Helpful?
1 Thank Agape L
Nairobi, Kenya
Level 3 Contributor
24 reviews
6 helpful votes
Reviewed 3 days ago
NEW

Fly Ethiopian Airlines and start your trip with a bad experience. Very quickly you realize that the cheap airfare is not worth the aggravation on flight and at Addis. The airplanes were modern, and clean. But the experience of dealing with the airplane staff and connection at Addis were just too difficult. An Ethiopian male passenger started to be offensive,...

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International Economy London - Nairobi

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2 Thank Kaug_Ty
Level 2 Contributor
5 reviews
Reviewed 4 days ago
NEW
via mobile

I am flying on Ethiopian airlines since last 6 or 7 years...infact our whole family...its the best flight in Africa....had no complaints with staff...they are very cooperative ...specially 2 guys I forgot their names both are aged n are Asians I guess... pakistanis or Indians....one is clean shaved and the other has long beard ..these 2 are pride of the...

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International Economy Jeddah - Kilimanjaro National Park

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Thank UmBintayn7
Level 1 Contributor
3 reviews
Reviewed 4 days ago
NEW
via mobile

We recently travelled to Mombasa, Kenya with Ethiopian Airlines for a two week safari and beach holiday. We were really impressed. The flights took off more or less on time and we were looked after really well. The seats were comfortable with plenty of foot room for my tall husband, we were provided with a blanket and pillow, fed and...

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International Economy London - Mombasa

Helpful?
Thank Kim W
Singapore, Singapore
Level 3 Contributor
23 reviews
3 helpful votes
Reviewed 4 days ago
NEW

The trip was not near the standards of Asian airlines where we have traveled extensively. Generally the aircraft was old and not terribly clean. The entertainment package was not great either. One stewardess was particularly unhelpful, ignoring my wife's request for water. Overall, there are few options for going to Addis Ababa and Ethiopian Airlines may be the best.

International Economy Addis Ababa - Washington DC
Helpful?
Thank Bill G
Accra, Ghana
Level 3 Contributor
11 reviews
1 helpful vote
Reviewed 4 days ago
NEW

First time on Ethiopian and it won't be the last one. I was actually very surprised by the punctuality and the excellent service we received. Getting in and out of Bole Airport was also a breeze. The coffee on the plane was delicious and I'm no coffee drinker. Definitely recommend it!

Africa Economy Accra - Addis Ababa
Helpful?
Thank m2days
London, United Kingdom
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed 4 days ago
NEW
via mobile

It's all well and good having a booking and getting on your Ethiopian flight to later l arrive at your destination. However, when you have ISSUES with your Ethiopian booking that's when a different story altogether. I was told (after I had emailed customer services regarding my seats) that there was a problem with my booking and my ticket was...

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International Economy Dublin - Lusaka

Helpful?
2 Thank lisamarie357
See travel tips for airlines
“Book with a different airline!”
Viajeros001, 2 days ago | Read review
“Pre booking a seat is tedious. Do it well in advance.”
junsessop, 2 days ago | Read review
“A product which has such variance in service is a risky one to recommend”
5ChrisP, 5 days ago | Read review
“The Airbus A350-900 use by Ethiopian is great!”
5ChrisP, 6 days ago | Read review
“Always worthwhile to check out the option of flying with Ethiopian!”
5ChrisP, 6 days ago | Read review
Show next 5 travel tips 5 of 10
About Ethiopian Airlines
Ethiopian Airlines (ET) is the flag carrier of the country of Ethiopia and a member of the Star Alliance. The airline flies non-stop to 20 domestic destinations and more than 80 international destinations. This includes about 50 destinations elsewhere in Africa, as well as points in Europe, Asia, North America and South America. Most of the airline's fleet features a two-cabin configuration: Cloud Nine, which is the company's Business Class, and Economy Class. Some of its smaller planes are configured with only Economy Class seating. Ethiopian's head office and operational hub is located at Addis Ababa Bole International Airport (ADD).

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