Emirates

Headquarters: PO Box 686, Dubai United Arab Emirates

011 971 600 555555

Website

4.066,354 reviews

Travelers' Choice 2020 Winner

Travelers' Choice 2019 Winner

Travelers' Choice 2018 Winner

Travelers' Choice 2017 Winner

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Seat comfort

In-flight entertainment (WiFi, TV, movies)

Onboard Experience

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Check-in and boarding

Food and beverage

About Emirates

Airline Summary

United Arab Emirates-based Emirates (EK) is the largest airline in the Middle East and one of the country's two flag carriers. The airline operates non-stop flights to more than 140 destinations in 78 countries from its hub at the Dubai International Airport (DXB). It is one of just a few airlines that flies to six continents. The airline's fleet of aircraft consists primarily of three-class cabin configurations (First Class, Business Class and Economy Class) as well as some two-class aircraft (Business Class and Economy Class). Within its First Class cabin, there are several types of seating, including suites, flat beds and sleeper seats. Emirates operates 33 Emirates Lounges for First Class passengers, Business Class passengers and Skyward Gold members.

4.0

66,354

Excellent

36,746

Very good

14,102

Average

6,031

Poor

3,268

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6,205

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Peppa

Byron Bay, Australia

4 contributions

Bad customer service

Dubai - RomeInternational

I wasn’t allowed to put my seat back on a 6h flight because the person behind me didn’t like it. I asked help to the stewardess and she told me that I could not indeed lean my seat back. The stewardess suggested that she would ask the person in front of me to also not lean the seat back OR that I could move to another seat with more space at an extra cost. Considering how expensive and long the flight was, I think it is ridiculous that I wouldn’t be allowed to lean my seat back and that the stewardess did not even try to speak to the person sitting behind me. The stewardess suggested ME to pay more for another seat, rather than the person behind me that booked an economy seat but clearly wanted more space.

Date of travel: March 2025

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Written March 16, 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Shunoon S

1 contribution

Declining standard of Emirates

Chennai (Madras) - ManchesterInternational

The standard of emirates has dropped drastically. I flew from Manchester to Chennai and back, what Ive felt is that the flights from India to UAE the staff are less responsive or rude whereas the ones from UAE to the UK are more polite. This just feels very racial to me. I have been flying for 33 years now sometimes multiple times a year and the standard of the flights and staff of the last few years has been declining drastically. The ones from India especially seem to be much less mainained with broken armrests, back rests and head phones. All of which I faced this time. The last few years I have been hoping this flight would improve but, no .... they just dont seem to care. Poor management.

Date of travel: March 2025

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Written March 15, 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Dr K

3 contributions

please fly Qatar. Emirates business class is worse than Qatar's economy class. absolutely not worth the money at all.

Dallas - BengaluruInternational

we love Qatar. we thought we would try Emirates. now we know why we love Qatar. bye bye Emirates. Emirates business class is worse than Qatar economy and I am being generous to Emirates. on both ways, no internet. on the way back I paid for the internet and got 5 minutes of service. on both ways electrical system did not work. I believe these. they DO NOT have flat beds. don't let them tell you otherwise. hard to sleep. they are inclined. horrible almost flat beds, but not quite. I rang the bell and asked them to reset a frozen screen. he said he would and vanished. then I asked again after an hour. after another hour, it worked. but then I could turn off the lights. they the steward switched it off. then I could not turn on anything including the seat adjustment. he came and switched it on again. I made it into a bed for sleeping. then he turned it off. when I woke up I rang the bell. he came and switched it on. horrid experience. no fault of the service personnel. they are pretty good. the planes are just bad.

Date of travel: March 2025

Written March 15, 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Dr P

1 contribution

Check other options before choosing emirates

Toronto - JeddahInternational

Travel from toronto to jeddah on A380, seats were comfortable good space, food was below average, discarted the Omlett egg break fast was not able to eat more than few bites never chose egg breakfast, lunches and dinner were below average, sweets were great, tea and coffee was cold not warm, air hostess did not show up for a call and not friendly. At Dubai airport in departure lounge some one in private Arab dress asked me where I'm traveling and do I have boarding pass and Id that was most annoying who checks people in departure lounge that will be not a safe place to travel. Thanks

Date of travel: February 2025

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Written March 15, 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Titus R

2 contributions

Emirates Destroyed My Bag – Then Ignored Me

Nairobi - CanberraInternational

I have been a loyal Emirates customer for nearly a decade, even holding Gold status, but this experience has completely shattered my trust. My bag was blatantly tampered with - not only was the lock completely missing (with a clear evidence that it was cut!), but the entire zip was ripped off, leaving the bag completely destroyed. Yet, when I reached out for assistance, Emirates repeatedly sent me the same generic response without taking any real action. To make matters worse, one of their agents accidentally left the word "resend" in the reply (see photo attached!), exposing that they were literally just copying and pasting responses instead of addressing my concerns. On this trip alone, I spent over $3,000, yet they couldn’t be bothered to offer even the bare minimum of customer service for a simple baggage issue. This is not the standard I (or anyone) expected from a premium airline. Coincidentally, I know 3 other people who've recently experienced similar case/treatment. I’ll update this review if Emirates ever decides to resolve the issue. If there’s no update, assume this is exactly the kind of service you can expect from them.

Date of travel: January 2025

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Value for money