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El Al Israel Airlines


3.5 of 5 bubbles
823 Reviews
Headquarters: PO Box 41 Ben-Gurion Airport, Lod 70100 Israel +972-3-977-1111 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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823 Reviews from our TripAdvisor Community

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823 reviews from our community

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Showing 446: English reviews
Tel Aviv, Israel
Level Contributor
413 reviews
268 helpful votes
1 of 5 bubbles Reviewed 4 days ago NEW

With frequent last-minute flight cancellations and delays, El-Al is one of the least reliable airlines out there. And with high prices and horrible customer service, there is no reason whatsoever to choose this airline.

International Economy New York City - Tel Aviv
Helpful?
Thank ogol17
Brooklyn, New York
Level Contributor
7 reviews
5 of 5 bubbles Reviewed 1 week ago

I arrived at the airport with my wife about three hours before departure time. We completed the security check, check-in, and baggage check in less than 45 minutes. We had a window and isle exit row seat. We had plenty of legroom. Flight was smooth and arrived om time to Israel.

International Economy New York City - Tel Aviv
Helpful?
Thank bigjoe56
Level Contributor
77 reviews
23 helpful votes
1 of 5 bubbles Reviewed 1 week ago

I fly at least once a month from TLV, rarely with EL AL, and yesterday was my absolutely last trip. They replaced the usual flight with a chartered plane with a no-name Eastern European airline called HiFly. Those who have watched the British sitcom "Come fly with me" describing the fictional airline LoFly can truly understand the experience. First, when...

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International Business Class Tel Aviv - Newark

Helpful?
Thank Nene M
Tel Aviv, Israel
Level Contributor
9 reviews
4 helpful votes
1 of 5 bubbles Reviewed 1 week ago

ElAl is a terrible company with no understanding how service should be. As a rule i try for years to avoid to fly ElAl but this week AA schedule me to fly from Miami to Tel Aviv with ElAl. It started with 90minutes delay but we all know that ElAl is a world leader in flight delay (2nd worst in...

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International Business Class Barcelona - Tel Aviv

Helpful?
1 Thank Bushmitz
Newton, Massachusetts
Level Contributor
7 reviews
4 helpful votes
1 of 5 bubbles Reviewed 2 weeks ago via mobile

I was scheduled to fly El Al from Tel Aviv to Zurich with a connection to Boston. The flight was canceled due to a pilot strike. Ok, stuff happens. Now what? That's where El Al totally failed. They sent an email to say all passengers were booked on a much later flight to Zurich. Unfortunately it meant I'd miss the...

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International Business Class Tel Aviv - Zurich

Helpful?
Thank Michael T
New York City, New York
Level Contributor
3 reviews
1 helpful vote
1 of 5 bubbles Reviewed 2 weeks ago

got to the airport to find out that the airplane had been changed and I was being downgraded. Had to fight like heck to get on another airline. Staff lied about reimbursing me for the taxi and hotel for the next day flight. Everything about the airline is amateur night. They call it customer service but just try to call...

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International Business Class Tel Aviv - New York City

Helpful?
Thank Steven V
Boynton Beach, Florida
Level Contributor
14 reviews
6 helpful votes
1 of 5 bubbles Reviewed 2 weeks ago

We just visited Israel and went via El Al from Boston to Tel Aviv, and back via JFK. Suffice to say if we ever travel to Israel again, we'll swim before we board an El Al aircraft again. Customer friendliness is non-existent. In Tel Aviv, they boarded some 400 passengers like cattle--no boarding back-to-front or by row. We were forced...

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International Economy West Palm Beach - Tel Aviv

Helpful?
Thank bigb1026
Jerusalem, Israel
Level Contributor
57 reviews
24 helpful votes
2 of 5 bubbles Reviewed 2 weeks ago

Over the past several years we have made it our practice to fly El Al. We believe in the security and efficiency they generally provide. This is the second time in the past five years that El Al pilots have initiated a work action while we were outside of Israel anxious to return. I was alerted by e-mail some 27...

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International Economy Newark - Tel Aviv

Helpful?
Thank Bezalel_Schendowich
holon
Level Contributor
25 reviews
3 helpful votes
3 of 5 bubbles Reviewed 2 weeks ago

me and my wife fly to prague with the low cost company of el al-up. in gnereral the fly stand on time. the service was good.

International Economy Tel Aviv - Prague
Helpful?
Thank itzik b
Level Contributor
103 reviews
39 helpful votes
3 of 5 bubbles Reviewed 2 weeks ago via mobile

Flight 1: Hong Kong to Tel Aviv Excellent flight, on time, super professional, hard working crew, excellent food. 10/10 Flight 2: Tel Aviv to Johannesburg An absolute shambles. The airport security, check-in and passport procedures were chaotic. Massive crowd, no order, people were simply aggressively pushing and shoving with all their luggage to get ahead of each other, there were...

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International Economy Hong Kong - Johannesburg

Helpful?
Thank lalikini
See travel tips for airlines
“Choose a different airline”
 of 5 bubbles NeneM961, 1 week ago | Read review
“simply avoid them”
 of 5 bubbles Bushmitz, 1 week ago | Read review
“by a place, and make a early check in”
 of 5 bubbles itzikb, 2 weeks ago | Read review
“Book through a travel agent or service like Expedia, so you have a chance for redress if the airline takes advantage of you.”
 of 5 bubbles JMBnyc, 3 weeks ago | Read review
“i think there is no option but using another airline”
 of 5 bubbles mendyatmir, 3 weeks ago | Read review
Show next 5 travel tips 5 of 10
About El Al Israel Airlines
El Al Israel Airlines (LY), commonly known as El Al, is Israel's flag carrier. The airline, which is headquartered and has a hub at Ben Gurion Airport (TLV) operates non-stop flights to 45 domestic and international destinations in Europe, Asia, Africa and North America. The airline does not operate on the Jewish Sabbath and Jewish religious holidays. El Al's fleet of aircraft includes three-cabin configurations (First Class, Business Class and Economy Class), two-cabin configurations (First Class and Economy Class, or Business Class and Economy Class) and single-cabin configurations (Economy Class only). The airline operates six King David Lounges for passengers flying in premium classes.
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