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Copa Airlines

Headquarters: Postal Code 0816-06819, Panama City Panama 06819
Overview
3.513,679 reviews
Travelers' Choice 2020 Winner
Travelers' Choice 2019 Winner
Travelers' Choice 2018 Winner
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About Copa Airlines

Airline Alliance

Star Alliance
Headquarters: Postal Code 0816-06819, Panama City Panama 06819

Airline Summary

Panama flag carrier Copa Airlines (IATA: CM; ICAO: CMP) is based in Panama City. The airline, which is part of the Star Alliance, offers non-stop flights to about 70 destinations in 30 countries in Central America, North America, South America and the Caribbean. Its fleet of aircraft is configured with two cabins: Business Class and Economy Class. The airline's hub is located at Panama City's Tocumen International Airport (PTY). Focus cities include Bogota's El Dorado International Airport (BOG), Guatemala City's La Aurora International Airport (GUA), San Jose, Costa Rica's Juan Santamaría International Airport (SJO) and Managua's Augusto C. Sandino International Airport (MGA).
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DecoWorldTraveler wrote a review Yesterday
New York City, New York351 contributions212 helpful votes
Los Angeles - Panama City
International
Terrible food onboard business class. It is business class right? It is not economy or McDonalds. Their sof product is terrible. Flight attendants presentation is awful and service is poor. Long flight and no seat cover? Gotta share all the germs with all previous passengers on the 180 seat? I would not recommend this Airline. Obviously the executives are out of touch with what passengers want…
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Date of travel: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Will S wrote a review Nov 7
1 contribution
New York City - Panama City
International
Copa is the worst in the world, they very slick. I bought my ticket since August 3rd 2024, a day before my flight which was for November the 7th of 2024 I had some technical issues in checking in through the app.. I decided to call them for help and I gave them the same information of the plane ticket and everything, they said that my ticket was no longer available because I made a complaint to my bank regarding the matter. I called my back and they said I never made such claims. I ask Copa what can they do for me being that my flight is scheduled to leave the next day, they gave me two crazy options: 1 to buy another ticket for $1200 allowing one carry-on bag or option number 2 to buy another ticket for $1300 and I was only traveling for 10 days. So the money I paid for $546 months ago for the same ticket is gone and if I was to pay another$1200 for the same ticket it would have been a total of almost$1700. Worst ever I repeat worst👎 so in other words I never made it to my destination…
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Anthony C wrote a review Nov 7
4 contributions1 helpful vote
Medellin - Panama City
Central America
My initial flight from MDE to PTY was delayed for more than an hour. I asked the agents if I’m going to make my connecting flight and they said that I will. Upon arrival in PTY, they tell customers with connecting flights to certain cities to go to another gate where we stood in line for 20 minutes only to get a boarding pass for another for the next day at the same time! Mind you, my flight isn’t until 6:30 pm in the evening! I have to stay in the airport for 24 hours! Had they not redirect us to the other gate, I had 20 minutes to get to my next gate till they close the doors! They literally planned to hold us off so we miss our flights and just rebook us for tomorrow knowing that they won’t be held liable. Here’s the kicker! I went to their customer service desk and they said there’s nothing they can do for me but wait 24 hours till my next flight! Because my flight to my city only happens once a day! Their excuse is that because the airport had organizational issues with planes and gate assignment, that’s why my flight was delayed in MDE. Their corporate side said because it was an airport issue and not an airline issue, they can’t compensate me for anything! Which is ridiculous! Most airlines will give vouchers but not this airlines! Not even a voucher. The fact that I have to stay here for 24 hours till my next flight, I missed my class. If they can delay my initial flight, they can hold my connecting flight for 10-15 minutes so we can make it. Copa airlines is horrible and should be ashamed of themselves! By far the worst airline and experience ever! The fact that they’re part of star alliance is unbelievable! The quality of service and handling of the situation doesn’t present it. I’ll never fly copa or recommend people to fly it! I’ve had better service, compassion, customer concern with spirit airlines than this POS company called copa airlines!…
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Gary A wrote a review Nov 6
2 contributions2 helpful votes
Los Angeles - Panama City
International
Absolutely horrendous customer service experience. Spoke with Miguel C. Request 2854585 When booking my flight, the site was having technical issues and Multi City wasn’t working. I had to book three one way tickets instead as we were going in a group and I wanted to make sure I was able to secure my flight and seats. My friend booked the next week using multi city feature and saved $300. I called customer support and they told me it’s not a problem and to file a claim using their online tool. Turns out, it was a problem. Miguel C said as I didn’t reach out and alert them of the technical difficulty or have documentation, they can’t adjust the price. I told him to cancel my flight and I’ll rebook myself and he said it’s non refundable. They basically scammed me and are stealing my money. I have used copa airlines over 6 times and unfortunately this is the last time I will be using them. They are a company who will never provide customer support and I will make sure to let all my friends know not to use them again.…
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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thefactotum wrote a review Nov 6
Vancouver12 contributions6 helpful votes
Santiago de los Caballeros - Columbia
International
Copa has convinced me to never use air travel again I have tried to pay with 3 different cards and they keep returning the money, Yhey will not be in business long
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Showing results 1-5 of 4,046
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o atendente discutindo por 1h conosco.
a mala nas medidas correta e coube na caixa de medida e o atendente falando que eu nao iria embarcar com essa mala
aeroporto tocumen Panama
2 Helpful votes
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Showing results 1-5 of 2,046
DecoWorldTraveler wrote a tip Yesterday
"Choose another airlines for business class"
Gary A wrote a tip Nov 6
"Their customer service is absolutely horrendous. If there are any issues, just know copa will not have your back "
Fyi wrote a tip Oct 2024
"CALL COPA DIRECTLY, SKIP THE 3RD PARTY SITES AS PRICING IS THE SAME AND ALL THOSE SITES DO IS TAKE A CUT FOR BEING IMPERSONAL AND GREEDY."
Amir A wrote a tip Oct 2024
"Avoid this idiots"
Michelle T wrote a tip Oct 2024
"Don’t expect much as far as service or food and beverage in Economy especially. "
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Showing results 1-5 of 100
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