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China Southern Airlines


3.5 of 5 bubbles
1,280 Reviews
Headquarters: 278 Jichang Road, Guangzhou 510405 China +86-95539 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 3.5 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    3.5 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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1,280 Reviews from our TripAdvisor Community

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1,280 reviews from our community

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Showing 861: English reviews
Hong Kong, China
Level Contributor
4 reviews
3 of 5 bubbles Reviewed yesterday NEW

Overall Flight had been very smooth but in flight services found very poor. Drinks are provided hot and staff tries to not answer bell. When serving drinks or snacks tries to run in aisle so not everyone see it otherwise have to serve it, strange but it's fact. Service needs to be improved.

International Economy Sydney - Guangzhou
Helpful?
Thank frankmiao1
Mindanao, Philippines
Level Contributor
116 reviews
42 helpful votes
2 of 5 bubbles Reviewed yesterday NEW

Delay on the outward leg cost us a missed connection and we lost our first days holiday. Delays on return trip almost made us miss our domestic connection from Manila to Cagayan.

International Economy Manila - Brisbane
Helpful?
Thank Roy J
Manila, Philippines
Level Contributor
238 reviews
141 helpful votes
5 of 5 bubbles Reviewed 4 days ago NEW

This flight has improved their overall service. Due to bad weather our flight was diverted to Shenzen where we waited. The flight attendants were all working to keep the passengers supplied with water, snacks, etc. Good servixe,by thenflightmcrew. upon finally arriving in Baiyun Airport, our baga, with the priority tags cam with the first batch of bags. They now have...

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North Asia Business Class Manila - Guangzhou

Helpful?
Thank renesio
Melbourne, Australia
Level Contributor
6 reviews
4 of 5 bubbles Reviewed 5 days ago NEW

Pleasant experience besides being in a middle seat in the middle row. In flight entertainment was decent . Food was good but very Asian. Prices were good and planes/toilets were clean.

International Economy Melbourne - Chongqing
Helpful?
Thank Willowsreign
Montreal
Level Contributor
111 reviews
36 helpful votes
3 of 5 bubbles Reviewed 6 days ago NEW via mobile

Travelled on china southern in both economy and premium economy for my trip to Vietnam through Guangzhou. The premium economy is obviously better and in my opinion worth the extra cost, especially on the return flight so you can get a more restful sleep. Pros Good timing of meals on long flight Food was ok Good selection of movies /...

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International Economy Montreal - Hanoi

Helpful?
Thank Dennis_M99_MTL
Birganj, Nepal
Level Contributor
46 reviews
20 helpful votes
4 of 5 bubbles Reviewed 1 week ago NEW

A good airline for Guangzhou from Kathmandu. Food was served good. Seats were comfortable, much room for leg space.

North Asia Economy Kathmandu - Guangzhou
Helpful?
1 Thank motushashi
Brooklyn
Level Contributor
4 reviews
1 helpful vote
2 of 5 bubbles Reviewed 1 week ago via mobile

Tried to book 2 tickets from Guangzhou to NYC but their website wouldn't let us. We finally booked tickets through Kayak. Tried to assign seats and meal, couldn't do it. Wife called and spoke with airline employee for a vegetarian meal and they wanted a photo of her passport even though we had an e-ticket. They gave wrong email and...

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International Economy Guangzhou - New York City

Helpful?
Thank G9857GNanthonys
1 review
5 of 5 bubbles Reviewed 1 week ago

My experience its really awesome, the ticket its cheap, the food and service its super B. Even though the flight attendant cannot speak english but its fine, they are freindly.

International Economy Dubai - Guangzhou
Helpful?
Thank Cez Z
Paris, France
Level Contributor
94 reviews
21 helpful votes
2 of 5 bubbles Reviewed 1 week ago

I left Guangzhou on Thursday 20th April 2017 and only reached Amsterdam on Saturday 22nd April 2017. 1st flight 4h30 minutes delay, 2nd flight had to wait 24h with my 13 months son and my totally tired wife, 3rd flight gone. The support at Guangzhou and Beijing airports was below average. No clear message no clear support and we spent...

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International Economy Guangzhou - Amsterdam

Helpful?
Thank Aladji A
Detroit, Michigan
2 reviews
2 helpful votes
5 of 5 bubbles Reviewed 1 week ago

Customer service outstanding Flight leaving Changchun was delayed about 2 hours, which made my connection in Guangzhou very tight, about 45 min - international to JFK. I mentioned to stewardess, she took boarding pass to pilot. i was told ground team would assist. Was met on jetway by China Southern agent with board of my name. He escorted me through...

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Domestic Business Class Changchun - Guangzhou

Helpful?
Thank RCCC11
See travel tips for airlines
“Take a Aisle seat so you are not missed with offerings.”
frankmiao1, yesterday | Read review
“Ensure you have at least five hours between connecting flights to allow for delays.”
RoyJ979, yesterday | Read review
“The additional upcharge to be on Business Class is worth the better service and priority handling of baggage”
renesio, 4 days ago | Read review
“The flights are cheap and if you are willing to accept very long delays you may try. I would not recommend it if you are in hurry.”
AladjiA, 1 week ago | Read review
“You can't use your phone on the flights - Chinese security regulations”
452patrickb, 1 week ago | Read review
Show next 5 travel tips 5 of 10
About China Southern Airlines
The world's sixth-largest passenger carrier, China Southern Airlines (CZ) operates non-stop flights to more than 190 destinations in China, across Asia, and to Europe, Oceania and North America. In total, the airline flies to 35 countries. A member of the SkyTeam alliance, the airline's primary hub is Guangzhou Baiyun International Airport (CAN). Secondary hubs are located at Chongqing Jiangbei International Airport (CKG), Beijing Capital International Airport (PEK) and Ürümqi Diwopu International Airport (URC). China Southern's fleet of aircraft includes a variety of configurations, including First Class, Business Class, Premium Economy Class and Economy Class.
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