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China Eastern Airlines


3,047 reviews
Headquarters: 2nd Floor Citibank Tower No. 33 Shanghai Huayuanshiqiao Road, Shanghai 201202 China 011 86 95530 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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3,047 Reviews from our TripAdvisor Community

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3,047 reviews from our community

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Showing 1,875: English reviews
1 review
Reviewed yesterday
NEW

Often use China Eastern for my travels in China. They have a good and efficient service, usually on time, and professional attitude. Food as in most airlines is so, so.

Domestic Economy Shanghai - Xi'an
Helpful?
Thank YolandPerras
San Francisco ,CA
Level 6 Contributor
72 reviews
59 helpful votes
Reviewed yesterday
NEW
via mobile

Wasn’t my choice flying with China Eastern. It was due to Cathay Pacific’s mistake. The flight was ok. Seat was ok. Service sa so,so. Food was not my thing. Could possible taste good if your chinese. I was sitting at the bulkhead seat. With a baby on the other size. A grandmother was changing the baby’s diaper and she just...

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International Economy Shanghai - San Francisco

Helpful?
Thank AveinSF
Level 1 Contributor
3 reviews
4 helpful votes
Reviewed yesterday
NEW

So I previously wrote a review about my trip to China. My trip back was way worse. To begin, we were put on the shuttle buses and then told to get off. They said the plane was broken.... Uhhh okay? After an hour of waiting, they tell us that they can put us on a flight 2 hours later. My...

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International Economy Shenyang - Honolulu

Helpful?
1 Thank Dixie J
1 review
1 helpful vote
Reviewed 2 days ago
NEW

The airline was a total failure. The staff were rude and not helpful at all. My flight was seriously delayed because of a typhoon and I didn't catch the connecting flight and they refused to arrange me to a flight with their code-share partners. They told me that they did not care even if I complained to their corresponding department....

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International Economy Sydney - Madrid

Helpful?
1 Thank Li L
1 review
1 helpful vote
Reviewed 2 days ago
NEW

We knew we were taking a risk when we bought five economy class tickets from China Eastern after reading all the online reviews on it. We usually take Emirates but the price difference between the two was almost $400 a ticket so we went with China Eastern. We were flying from Los Angles to Colombo, Sri Lanka with a stop...

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International Economy Los Angeles - Colombo

Helpful?
1 Thank Rangana B
Level 3 Contributor
13 reviews
3 helpful votes
Reviewed 3 days ago
NEW
via mobile

If the seat next to someone is open, DO NOT LET SOMEONE SIT THERE!!! Just say that you aren’t allowed to have people switch seats. It was my luck that I was able to get a full 2 seat row but you ruined it. 😡

International Economy Los Angeles - Shanghai
Helpful?
Thank Rebecca C
1 review
1 helpful vote
Reviewed 4 days ago
NEW
via mobile

I should’ve known better, what with last year similar experience, and at the same city transit. (Both Pudong and Honqiao intl airport are equally hell for connecting and transit flights). Their staffs never greet you with supposedly friendly customer service standard, nope, not a smile, no English, all yells and frown. If by any chance you find yourself in a...

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Domestic Economy Shanghai - Kashi

Helpful?
1 Thank Shaskia S
Madison, Wisconsin
Level 3 Contributor
19 reviews
2 helpful votes
Reviewed 4 days ago
NEW
via mobile

Just found out that our flight on China Eastern was moved two days, no notification, just happened to notice our booking changed on Expedia. This trip and itinerary has been scheduled for months and we were still months from leaving. Trust the reviews don’t use this airline. Oh yeah they said we could change it to only a one day...

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International Economy Chicago - Phuket

Helpful?
1 Thank Brady2005
1 review
Reviewed 4 days ago
NEW

Checked luggages are never sent to subsequent flight. Even your whole flights consist of China Eastern Airlines. When you land somewhere in Chinese territory, 1. you need to pass Chinese immigration 2. find your bag 3. head to the Check-in counter (might need to travel to an adjacent terminal) 4. get your ticket and check the bag for the next...

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Asia Economy Seoul - Kolkata (Calcutta)

Helpful?
Thank DDeviatioNN
Plymouth, Michigan
Level 3 Contributor
9 reviews
8 helpful votes
Reviewed 5 days ago
NEW
via mobile

Just did a round trip business class fare from Toronto to Shanghai and then back through JFK New York. I read all of the reviews before hand and was not expecting much, but as many have noted the 777 hard product is amazing. The seats were absolutely amazing and very comfortable. There was also a decent size English selection of...

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International Business Class Shanghai - New York City

Helpful?
2 Thank ToddAlexCameron
See travel tips for airlines
“Go Alaska Air.”
Cooperrose54, 1 week ago | Read review
“Get there early to ensure you sit together. Make sure you know visa requirements”
jpette4215, 1 week ago | Read review
“Choose windows”
BluBlusette, 1 week ago | Read review
“Terrible customer service. At Narita airport they don't speak English. Took 40 minutes to check in. NO apology no explanation.”
, 1 week ago | Read review
“Do not fly this airline.”
JamaicafanMichigan, 2 weeks ago | Read review
Show next 5 travel tips 5 of 10
About China Eastern Airlines
Based at Shanghai Hongqiao International Airport (SHA), China Eastern Airlines (MU) offers regional, domestic and international flights to more than 200 destinations across Asia, Europe, Oceania, Africa and North America. The airline, which is a member of the SkyTeam alliance, is the second largest passenger airline in China. The airline's fleet includes all-Economy Class aircraft, two-cabin aircraft (Business Class and Economy Class) and three-cabin aircraft (First Class, Business Class and Economy Class). China Eastern also has hubs at Shanghai Pudong International Airport (PVG), Xi'an Xianyang International Airport (XIY) and Kunming Changshui International Airport (KMG).
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