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China Eastern Airlines


3 of 5 bubbles
1,087 Reviews
Headquarters: 2nd Floor Citibank Tower No. 33 Shanghai Huayuanshiqiao Road, Shanghai 201202 China +86-95530 Website
Rating summary
  • 3 of 5 bubbles
    Legroom
    3 of 5 bubbles
    Seat Comfort
  • 3 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 3.5 of 5 bubbles
    Cleanliness
    3 of 5 bubbles
    Check-in and Boarding
  • 3 of 5 bubbles
    Food and Beverage
    2.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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1,087 Reviews from our TripAdvisor Community

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1,087 reviews from our community

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Showing 621: English reviews
Tychy, Poland
Level Contributor
21 reviews
8 helpful votes
5 of 5 bubbles Reviewed yesterday NEW via mobile

I have looked on the reviews prior my travel and was a bit concerned. Yes the tickets are half price of BA and the travel time is convenient.... and I must say that I had a great flight. Boarding on time, nice service, good food (choice of western and Asian options). Plenty of drinks. Flight arrived 40 mins early, which...

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International Business Class London - Shanghai

Helpful?
Thank Maximilianka
Oxfordshire, United Kingdom
Level Contributor
4 reviews
4 of 5 bubbles Reviewed 2 days ago NEW

We have just returned from a trip to Australia, via Shanghai, our long- haul flights with China Eastern. We booked through Trailfinders and, although we had seen very mixed reviews of China Eastern, the guy who arranged our trip, who had flown with them, reassured us that we would be fine!! So it was with some trepidation that we boarded...

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International Business Class London - Melbourne

Helpful?
Thank Kathy4999
1 review
1 of 5 bubbles Reviewed 3 days ago NEW

I don't suggest to anyone this company. If you need to travel to Asia low cost be carefull of your stuff. The managment of the luggage must be really bad and there is not costumer care. One the first fly they lost my friend luggage and one the way back mine was lost. The costumer service doesn't work. I tryed...

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International Economy Prague - Bangkok

Helpful?
Thank Fabio F
Yokohama, Japan
Level Contributor
3 reviews
1 of 5 bubbles Reviewed 5 days ago NEW

安いのには理由があるということを思い知らされた。彼らが悪いわけではないのかもしれないがサービス業としては同罪と断罪する。笑 私はBKKからPVG経由でHNDへ向かっていたのですが、Loungeからアナウンスがあり機内についてからTake offまで5時間。初めて地上でIn-flight mealを食べるという稀有な経験をしました。機内のアナウンスはDue to the heavy trafficのみ。。空港の混雑で5時間飛行機が飛べない空港ってwww  CAによく聞くと午前便も5時間まったって。そういうことならなんで案内するの?飛べるようになってから客を入れろ!と思いましたが、隣の米国人にだから我々はあなたの国の協力のリーダーシップが必要だといったら、「Well understood!This is obvious human rights issue!」と私より怒ってました。笑 とにかくこの国は大変です。ものすごくストレスフル。 でも安い。笑  いい勉強になりました。あっちなみにIn-flight entertainmentもないよ。

North Asia Economy Shanghai - Tokyo
Helpful?
Thank daisuke0
1 review
1 helpful vote
3 of 5 bubbles Reviewed 1 week ago via mobile

You might find a cheap flight for business via china eastern, but if possible I'd recommend picking another airline. I was not able to manage my reservation online because of issues, the sky lounge is sub par, but the seats and service are ok. Average, maybe ok for cost

International Business Class Toronto - Shanghai
Helpful?
1 Thank Andrew S
Yinchuan, China
Level Contributor
14 reviews
1 helpful vote
2 of 5 bubbles Reviewed 1 week ago

I recommend avoiding China Eastern if at all possible. In the last 18 months they have changed the times of 4 flights I have booked with them, and canceled 3 other flights. This caused me in each case to not be able to make connecting China Eastern flights. Their solution, fly a day earlier and spend the night using my...

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Domestic Economy Yinchuan - Shanghai

Helpful?
1 Thank chris-globalbridge
Moscow
Level Contributor
10 reviews
9 helpful votes
2 of 5 bubbles Reviewed 1 week ago via mobile

China Eastern sold me ticket without making clear that I can not check in luggage from HK to Moscow, and will have to make new luggage check in and boarding pass issue in layover stop Shenzhen. My connection was 2 hours, but with additional check in I would never select this option. As result 1.5 hour delay of first flight,...

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International Business Class Hong Kong - Moscow

Helpful?
2 Thank Олег П
1 review
3 helpful votes
1 of 5 bubbles Reviewed 1 week ago

This was the worst long haul flight I've ever had to endure. For some reason these people insist on keeping the cabin dark (all blinds down and cabin lights off) in the middle of the day. Before you think it, no this is nothing to do with time zones or "letting people to sleep". They do this when nobody wants...

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International Economy London - Shanghai

Helpful?
3 Thank Philip C
1 review
1 helpful vote
3 of 5 bubbles Reviewed 1 week ago

Flight was on time. Boarding was organized. Complimentary food was acceptable. Seats had not support so very hard seats.

North Asia Economy Hong Kong - Nanjing
Helpful?
1 Thank John T
Brantford, Canada
Level Contributor
11 reviews
16 helpful votes
3 of 5 bubbles Reviewed 1 week ago

Booked our flight to this airline going to the Philippines from Toronto. Check in from Toronto was great. It was quick, and they are not strict with the baggage allowance. Seats are not the most comfortable, not enough legroom. Food was okay i had better, i suggest to bring lots of snacks prior to your flight. Entertainment was okay. They...

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International Economy Toronto - Shanghai

Helpful?
2 Thank Vanessa N
See travel tips for airlines
“Bring lots of snacks or sandwiches”
 of 5 bubbles 379vanessan, 1 week ago | Read review
“If you get the day visa make sure you don't mess it up. Read the signs.”
 of 5 bubbles Iratdog, 2 weeks ago | Read review
“Take your own earplugs!”
 of 5 bubbles lizcum, 2 weeks ago | Read review
“Airbus flights are on newer planes than Boeing flights”
 of 5 bubbles markvedwards, 3 weeks ago | Read review
“My helpful tip is to fly this airline with the 100% understanding that flying COACH with this airline is a discount event.”
 of 5 bubbles firelennon, 4 weeks ago | Read review
Show next 5 travel tips 5 of 10
About China Eastern Airlines
Based at Shanghai Hongqiao International Airport (SHA), China Eastern Airlines (MU) offers regional, domestic and international flights to more than 200 destinations across Asia, Europe, Oceania, Africa and North America. The airline, which is a member of the SkyTeam alliance, is the second largest passenger airline in China. The airline's fleet includes all-Economy Class aircraft, two-cabin aircraft (Business Class and Economy Class) and three-cabin aircraft (First Class, Business Class and Economy Class). China Eastern also has hubs at Shanghai Pudong International Airport (PVG), Xi'an Xianyang International Airport (XIY) and Kunming Changshui International Airport (KMG).
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