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China Eastern Airlines

3 of 5 bubbles
762 Reviews
Headquarters: 2nd Floor Citibank Tower No. 33 Shanghai Huayuanshiqiao Road, Shanghai 201202 China +86-95530 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 76
  • 211
    Very good
  • 210
  • 122
  • 143

we had to turn around mid flight from shanghai to bali... were not given much info once we landed... read more

3 of 5 bubblesReviewed 6 days ago
Kaitlyn K
Saint Clair Shores, Michigan
Rating summary
  • 3 of 5 bubbles
    3 of 5 bubbles
    Seat Comfort
  • 3 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 3.5 of 5 bubbles
    3 of 5 bubbles
    Check-in and Boarding
  • 3 of 5 bubbles
    Food and Beverage
    2.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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762 Reviews from our TripAdvisor Community

Write a Review

762 reviews from our community

Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Indianapolis, Indiana, United States
Level Contributor
34 reviews
11 helpful votes
1 of 5 bubbles Reviewed 3 days ago NEW via mobile

Tried to find business lounge took forever, no seemed to know how to explain. We find what we thought was our lounge turns out it was lower level than we paid. Was cramp, dark and restrooms were bad. No cold drinks or food. Stepped out to shop a bit and ran across the place we should have been in. Since...

Asia Business Class Shanghai - Hong Kong

Thank Bob H
Hua Hin, Thailand
Level Contributor
128 reviews
30 helpful votes
4 of 5 bubbles Reviewed 3 days ago NEW

Ordered my ticket on line, with no problem. But it helps a lot to order as early as possible; my Kunming to Jinghong flight ordered a lit late with 300% more expensive. Both flights left on time and luggage management was relatively quick. Legroom was ok, even though I am rather larger than most locals. Flight was too short for...

Domestic Economy Jinghong - Kunming

Thank mcneely2015
Hong Kong, China
Level Contributor
51 reviews
49 helpful votes
2 of 5 bubbles Reviewed 4 days ago NEW

I was pleasantly surprised when this flight left on time, and with decent leg room. But one of the crew and non-existent arrival delay communications once again spiralled this in to my 'worst airlines in the world' category. How many airlines today don't let you listen to music on your mobile for the whole flight as long as it is...

Asia Economy Xi'an - Hong Kong

1 Thank Mez65
Level Contributor
7 reviews
2 helpful votes
4 of 5 bubbles Reviewed 6 days ago NEW

Very pleasant polite attentive stewards/stewardesses but breakfast was a little strange having shredded radish (pre packed packet) a dish of melon and a bowl of rice porridge (totally tasteless) followed by a bread roll ! Lunch was better - chicken and rice or beef and noodles follwed by yoghurt and a biscuit. Soft drinks etc and red wine but no...

International Economy London - Shanghai

1 Thank Jackie A
Saint Clair Shores, Michigan
2 reviews
1 helpful vote
3 of 5 bubbles Reviewed 6 days ago NEW

we had to turn around mid flight from shanghai to bali... were not given much info once we landed and had to wait 5 hrs for a new flight. we got crackers though.. the inflight staff was friendly.

International Economy Detroit - Denpasar
1 Thank Kaitlyn K
Auckland, New Zealand
1 review
2 helpful votes
4 of 5 bubbles Reviewed 1 week ago NEW

After reading many negative reviews was very surprised to have a great experience. Food was good, service attentive, seat roomy enough for my 6 feet 2 frame. Had a 2hour delay at Pudong but staff kept us well informed. Pudong airport is OK but there are no showers.

International Economy Auckland - London
2 Thank 583keith
Lower Hutt City, Wellington, New Zealand
Level Contributor
165 reviews
40 helpful votes
2 of 5 bubbles Reviewed 1 week ago NEW

The seat was small; the headphones did not fit; the food was poor; no hot drinks...not my choice and would avoid if there was any option

International Economy Auckland - Shanghai
2 Thank Wayne M
Hong Kong, China
Level Contributor
17 reviews
7 helpful votes
2 of 5 bubbles Reviewed 1 week ago NEW

I was just on a flight from HKG to Shanghai and most of the things I can let go, but there are 2 things which I really really hate about this airline. First is the cell phone always off rule, which is quite outdated because a few international flights you can even use it while during take off and landing...

North Asia Economy Hong Kong - Shanghai

2 Thank john s
Level Contributor
4 reviews
3 helpful votes
1 of 5 bubbles Reviewed 1 week ago NEW

Hard to put into one paragraph how lousy this airline is. It ranks below Aeroflot for worst airline on earth. Late departure. Horrible food. Zero customer service. Diverted to another airport and sat on runway for 3 hours, then they stranded us 200 miles away from our destination. Gave me 300 yuan ($40 USD) for my first class ticket that...

North Asia First Class Siem Reap - Shanghai

1 Thank johnmX2977CU
Leigh-on Sea, United Kingdom
Level Contributor
60 reviews
29 helpful votes
5 of 5 bubbles Reviewed 1 week ago NEW

No complaints whatsoever. Very efficient, very friendly; meal included was OK if you like Chinese food. In-flight entertainment all in Chinese.

Domestic Economy Beijing - Shanghai
1 Thank Dennis B
See travel tips for airlines
“The staff seemed to like my feeble attempt to speak Mandarin to them”
 of 5 bubbles 583keith, 1 week ago | Read review
“Best advice I can give - don't fly China Eastern.”
 of 5 bubbles johnmX2977CU, 1 week ago | Read review
“Boarding passes are printed at physical check-in - don't worry about on-line checking-in.”
 of 5 bubbles 69dennisb, 1 week ago | Read review
“Think Chinese Eastern Air”
 of 5 bubbles path409, 1 week ago | Read review
“For short flights make sure your devices are fully charged and loaded with your preferred entertainment as there's none onboard”
 of 5 bubbles 478lidiac, 1 week ago | Read review
Show next 5 travel tips 5 of 10
About China Eastern Airlines
Based at Shanghai Hongqiao International Airport (SHA), China Eastern Airlines (MU) offers regional, domestic and international flights to more than 200 destinations across Asia, Europe, Oceania, Africa and North America. The airline, which is a member of the SkyTeam alliance, is the second largest passenger airline in China. The airline's fleet includes all-Economy Class aircraft, two-cabin aircraft (Business Class and Economy Class) and three-cabin aircraft (First Class, Business Class and Economy Class). China Eastern also has hubs at Shanghai Pudong International Airport (PVG), Xi'an Xianyang International Airport (XIY) and Kunming Changshui International Airport (KMG).
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126 photos of this airline

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Food and Drink (29)
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