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China Eastern Airlines


1,528 Reviews
Headquarters: 2nd Floor Citibank Tower No. 33 Shanghai Huayuanshiqiao Road, Shanghai 201202 China +86-95530 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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1,528 Reviews from our TripAdvisor Community

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1,528 reviews from our community

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Showing 879: English reviews
Brisbane
Level 5 Contributor
57 reviews
33 helpful votes
Reviewed 3 days ago
NEW

BNE to PVG and return via SYD. Nice to see a direct flight out of BNE- But....No online check-in, no online seat selection, no white wine and red wine "put away" early- so no top ups. Most of the cabin was 2-4-2 and felt cramped. Planes both way were full and noisy in the rear cabin. (Aircraft noise.) Food was...

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International Economy Brisbane - Shanghai

Helpful?
Thank TaldoraTraveler
San Francisco, California
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed 4 days ago
NEW

I flew economy on a boeing 777 from Shanghai to SFO, chair was spacious, i was able to get 80% sleep during ~the 11 hour flight, entertainment was great, food was not so good. Can they improve in this department? Otherwise, for the price paid, the flight was deserving of it.

International Economy Shanghai - San Francisco
Helpful?
Thank roshanne
Melbourne, Victoria, Australia
Level 3 Contributor
13 reviews
2 helpful votes
Reviewed 4 days ago
NEW

MEL to PVG Flight got cancelled due to mechanical problem on a long journey to Winnipeg YWG through Vancouver. Had to return the next day for the re-scheduled flight. But that was late for over 2.5 hrs and no communication. When we inquired about our connecting flights the counter told us that it will be arranged while we were air...

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International Economy Melbourne - Shanghai

Helpful?
Thank Chami0001
Dubai, United Arab Emirates
Level 6 Contributor
324 reviews
188 helpful votes
Reviewed 4 days ago
NEW
via mobile

They forgot to actually make the boarding announcements slightly delayed for First Class Passengers or separate lanes, all Economy Class Passengers were together with First Class Passengers and Membership Card holders. One idiot asked me to line up and not to go in front of him because he got an Economy Class seat with his membership card. Well, the best...

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Domestic First Class Chengdu - Shanghai

Helpful?
Thank SQUALO85
Abu Dhabi, United Arab Emirates
Level 3 Contributor
20 reviews
20 helpful votes
Reviewed 5 days ago
NEW

iam writing regarding a recent experience with the flights rebooking experience i had. I booked a flight for me and my wife from Yinchuan to Xi an and back. Flight details 28th May - MU2330 - 10.25 INC-XYI I had to request the hotel i was staying in Yinchuan to help me rebook the flight (for the same day but...

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Domestic Economy Yinchuan - Xi'an

Helpful?
Thank HelderJCOliveira
Tucson, Arizona
Level 3 Contributor
14 reviews
4 helpful votes
Reviewed 6 days ago
NEW
via mobile

Where do I start? I'm sitting on my plane after 7 hours of delay and we still aren't leaving? Mind you, we were called to board almost 2 hours ago and by the time they shuttled all of the passengers to the plane (1st class and mileage customers from one gate on small busses and coach from another on much...

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Domestic First Class Beijing - Shanghai

Helpful?
1 Thank MPTucson
Ballwin
Level 3 Contributor
13 reviews
6 helpful votes
Reviewed 1 week ago
NEW

Just want to share my worst experiences in my life: We flew in to Shanghai from Chicago on June 28, 2017. When we arrived in Shanghai, we re-checked in with boarding pass, we took the airport shuttle to the plane. Right before we left the gate, the people from airport told us we all needed to get off the bus...

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Domestic Economy Shanghai - Beijing

Helpful?
Thank Lucy M
Bangkok, Thailand
Level 4 Contributor
23 reviews
2 helpful votes
Reviewed 1 week ago
NEW

My flight from Bangkok have to transit at Shanghai airport and arrival delay almost 2 hrs. Time to departure in order to transit to my destination at another airport remain 30 mins, staff no clear information and no solution to work out. I must pick up my bag luggage myself instead I get you service and get in your transit...

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North Asia Economy Bangkok - Seoul

Helpful?
Thank bboatwanwisa
1 review
Reviewed 1 week ago
NEW

I normally don't buy transfer flights, but this time I wanted to save a little money....and boy do I regret it! The airline staff are, at best, rude, and you're too scared to ask them anything because they will either keep forgetting about you or give you a real mean look. On my flight back to New Zealand, my flight...

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International Economy Auckland - Seoul

Helpful?
Thank Jee Soo P
Italy
Level 4 Contributor
46 reviews
7 helpful votes
Reviewed 1 week ago
NEW

BAD SERVICE. full flight everybody screaming. cannot absoluty not evn sleep, neuther look at a movie, hearphones broken. bad food but I have to admit, punctual flight.

Southeast Asia Business Class Shanghai - Singapore
Helpful?
Thank Giugni65
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See travel tips for airlines
“Need to know Chinese language when in China.”
Chami0001, 4 days ago | Read review
“There's no English speaking people in China, so do not book with this airline.”
HelderJCOliveira, 5 days ago | Read review
“You should avoid this airline at all cost.”
82LucyM, 1 week ago | Read review
“Don't expect a lot. You are essentially paying for an uncomfortable bus ride in the air.”
, 1 week ago | Read review
“bring your own snack”
Giugni65, 1 week ago | Read review
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About China Eastern Airlines
Based at Shanghai Hongqiao International Airport (SHA), China Eastern Airlines (MU) offers regional, domestic and international flights to more than 200 destinations across Asia, Europe, Oceania, Africa and North America. The airline, which is a member of the SkyTeam alliance, is the second largest passenger airline in China. The airline's fleet includes all-Economy Class aircraft, two-cabin aircraft (Business Class and Economy Class) and three-cabin aircraft (First Class, Business Class and Economy Class). China Eastern also has hubs at Shanghai Pudong International Airport (PVG), Xi'an Xianyang International Airport (XIY) and Kunming Changshui International Airport (KMG).
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