We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Cebu Pacific Air


2,369 reviews
Headquarters: Domestic Road Barangay 191 Zone 20, Pasay, Luzon 01301 Philippines 011 63 2 702 0888 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

2,369 Reviews from our TripAdvisor Community

Write a Review

2,369 reviews from our community

Filter reviews by popular destinations:
All reviews Manila Cebu Island Hong Kong Puerto Princesa Singapore Panay Island Davao City Bangkok Sydney Iloilo City Tokyo Dumaguete City Busuanga Island Angeles City Cagayan de Oro
Traveler rating
Cabin
  • (1,931)
  • (0)
  • (0)
  • (0)
Route
  • (1,013)
  • (491)
  • (177)
  • (130)
  • (120)
  • More
Language
  • More
Showing 1,931: English reviews
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

Cebu pacific is half the cost of philippine airlines. Flight was smooth. No free food (can be pre ordered online). As long as you reach safely in the destination there should be no prob 😁

Domestic Economy General Santos - Manila
Helpful?
Thank Frances Anne F
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed 2 days ago
NEW

We experienced a manual check in all for the fact that the server was down or as the staff was coining it " the system is offline. " Simultaneously. there was also a black out on one of the major ISP in the Philippines at that time. So, it is inevitable for me to come up with the conclusion that...

More 
Domestic Economy Bacolod - Cebu Island

Helpful?
Thank Leofel G
1 review
Reviewed 5 days ago
NEW

I travel HKG-CRK-HKG 5 times a year and fly 6 times more to other destinations. Cebu Pacific cabin crew are fine and the aircraft are OK, though they are almost always late departing. On August 19th I arrived at Clark International airport for my Cebu Pacific flight to Hong Kong. I stood in line and got to the desk at...

More 
Asia Economy Angeles City - Hong Kong

Helpful?
Thank Dreamer817419
New York City, New York
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 5 days ago
NEW

Beautiful airplane, comfortable seats. Pretty flight attendants, but not very friendly. You have to pay for everything. They don't even provide water to drink.

Domestic Economy Manila - Puerto Princesa
Helpful?
Thank cay72869
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed 6 days ago
NEW

Cebu Pacific Airline is true to its promise to provide budget-friendly fare. I was able to book a round-trip (Manila-Taipei-Manila) airfare amounting to Philippine Peso 2,200 during their seat sale. On Thursday morning, check-in was a breeze because we were there 2.5hours prior to the scheduled flight. Boarding and flight were on time.

North Asia Economy Manila - Taipei
Helpful?
Thank Vinzdman
Philippines
Level 5 Contributor
45 reviews
Reviewed 6 days ago
NEW

Good service beyond as i expected, there was a 1 hour delayed and they gave us snacks hehe i heard a lot that flights are always delayed but not sure.

Domestic Economy Manila - Masbate City
Helpful?
Thank Joel A
North London
2 reviews
1 helpful vote
Reviewed 6 days ago
NEW

If you care about what time you fly don’t book with this airline, they have no control over their flight schedule and only send automated replies when you complain. We booked two flights with this airline for November and they have moved both of them. One was moved by 5 minutes with the same landing time, however we weren’t moved...

More 
Domestic Economy Manila - Puerto Princesa

Helpful?
1 Thank Mercury20
Cainta, Philippines
Level 3 Contributor
8 reviews
1 helpful vote
Reviewed 6 days ago
NEW

Cebu Pacific has always been our airline of choice because it's affordable. Well, aside from delayed flights, which I believe is understandable, I like it because attendants are very attentive and polite. They always give the passengers their warmest smiles. I also enjoy whenever they have games and I even won a luggage tag. I also suggest to always check...

More 
Domestic Economy Manila - Bacolod

Helpful?
Thank Mrs_Templa
Suginami, Japan
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 1 week ago
NEW

Flew in from Tokyo on ANA and wanted to avoid terminal transfer at Manila so decided to try Cebu Pacific for domestic flight to Davao. Service was friendly and good but to have a comfortable flight came with a price. Aisle seats +$, Emergency Exit seats +$, everything came with a price. In the end it ended up with not...

More 
Domestic Economy Manila - Davao City

Helpful?
Thank t0ky0g0lfer58
Metro Manila, Philippines
Level 2 Contributor
7 reviews
Reviewed 1 week ago
NEW

Cebu Pacific always make the customer feel comfortable on flight, they inform ahead of time if there's changes on flight schedule, remind your flight and the staff are good too. So I recommend this airline to those who haven't experience yet. Cebu Pacific over-all experience is Thumps Up!

Domestic Economy Manila - Bacolod
Helpful?
Thank Jeck Michel J
See travel tips for airlines
“They observe paperless itineraries now. You can just download your boarding pass on any gadgets possible.”
leofelg, 2 days ago | Read review
“make sure of your travel plans, stay within their rules as they will penalize you at every opportunity they get”
Dreamer817419, 5 days ago | Read review
“For your convenience, it's better to have an online check-in.”
Mrs_Templa, 6 days ago | Read review
“Definitely take the option to purchase comfortable seating, otherwise the computer automatically allocates a seat, usually the middle seat.”
t0ky0g0lfer58, 1 week ago | Read review
“Plan your trip destination ahead of time to get more cheap ticket and you can manage your time and save money to your trip.”
jeckmichelj, 1 week ago | Read review
Show next 5 travel tips 5 of 10
About Cebu Pacific Air
Cebu Pacific (5J) is a low-cost carrier based in the Philippines. Headquartered in Manila, the airline has hubs at Ninoy Aquino International Airport (MNL), Mactan-Cebu International Airport (CEB), Clark International Airport (CRK), Kalibo International Airport (KLO), Francisco Bangoy International Airport (DVO) and Iloilo International Airport (ILO). Cebu Pacific flies to 34 domestic destinations and 30 international destinations in 19 countries in Asia, Australia, the Middle East and USA. Its fleet of 57 aircraft includes Airbus and ATR planes configured with all-Economy Class seating.

404 photos of this airline

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (404)
Viewed
Airline Lounge (16)
Viewed
Cabin (34)
Viewed
Airport (79)
Viewed
Our fleet (12)
Viewed
View from Window (47)
Viewed
Food and Drink (19)
Viewed
Onboard Feature (6)
Viewed
Seat (21)
Viewed
Other (170)