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Cape Air


177 reviews
Headquarters: 660 Barnstable Road, Hyannis, MA 02601 +1 800-227-3247 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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177 Reviews from our TripAdvisor Community

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177 reviews from our community

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All reviews Boston San Juan Saint Louis St. Thomas Tortola Lebanon St. Croix Nantucket Isla de Vieques Saranac Lake Rutland Martha's Vineyard Ogdensburg Albany Provincetown
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Showing 174: English reviews
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed 1 week ago

Airline staff from the counter to the pilot were courteous, jovial, and professional. The planes were clean and the pilot took the time to ensure everyone was familiar with safety equipment.

Domestic Economy Boston - Rockland
Helpful?
Thank daryl h
Thousand Islands New York, New York
Level 2 Contributor
8 reviews
2 helpful votes
Reviewed 1 week ago

Returning from our trip overseas we landed in Boston at 1:45pm to connect to our Cape Air flight home at 3:50pm. We got our boarding tickets at the check-in, continued thru the slow moving and long line at security and got to our terminal just to find out that the previous flight was delayed and therefore our flight would be...

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Domestic Economy Ogdensburg - Boston

Helpful?
Thank Susanne B
st louis, mo
2 reviews
1 helpful vote
Reviewed 1 week ago via mobile

I will never use Cape Air again!!! Initially I booked through CheapoAir to go to Boston Massachusetts. I flew a Cessna in July 2, 2018, to Chicago then American Airlines to Boston with no issues. I returned on July 10, 2018, via Jet Blue to Chicago, then Cape Air to Decatur then St. Louis, MO. I last saw my checked...

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Domestic Economy Chicago - Saint Louis

Helpful?
Thank luvral1
1 review
Reviewed 2 weeks ago

Scheduled 8/4/2018 8:55 am to Boston on Cape Air 3041. They changed flight number to 3021-no notification to me. Called 8/3/2018 at least 4 times and got at best 32 minute wait or press 1 for call back. Pressed 1 three times, never a call back. Finally waited ~45 minutes-never got a real person. Also the WEBSITE DID NOT WORK,...

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Domestic Economy Martha's Vineyard - Boston

Helpful?
Thank Jay K
Chicago, Illinois
Level 4 Contributor
29 reviews
4 helpful votes
Reviewed 2 weeks ago

I landed in Boston and my Cape Air flight to Provincetown was more than two hours away. Heavy storms that were sure to cause problems were moving moving in. An earlier flight to Provincetown was delayed; I requested to be switched to that flight. The gate agent was able to get me out before the storm, and she made sure...

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Domestic Economy Boston - Provincetown

Helpful?
Thank Daniel F
New York City, New York
Level 4 Contributor
38 reviews
22 helpful votes
Reviewed 2 weeks ago

Cape air is a convenient carrier to take you from NYC to Martha's Vineyard and other New England areas. We did run into issues where the plane could not land as scheduled on Martha's Vineyard due to fog so we landed in Boston and had to figure out our own way to the Island the next day. The return flight...

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Domestic Economy New York City - Martha's Vineyard

Helpful?
Thank sophistihippie
1 review
Reviewed 3 weeks ago via mobile

Booking on their site is terrible ask for promo code ,without that you can't book flights on your mobile

Domestic Economy Saint Louis - Kirksville
Helpful?
Thank Hemant P
Nashville, Tennessee
Level 6 Contributor
96 reviews
23 helpful votes
Reviewed 4 weeks ago

Wow... came across this airlines while looking for a short distance flight. I was shocked when I saw the rates.. then I called to confirm and the rates were correct. $19/one way. Plus no change/cancel fees. What??? Is this true in this day & age? Okay, so it is a small plane.. 9 passengers max. Normally, I am not a...

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Domestic Economy Owensboro - Saint Louis

Helpful?
Thank 49ll
Cabo Rojo, Puerto Rico
Level 4 Contributor
31 reviews
5 helpful votes
Reviewed 4 weeks ago

They offer you a ticket price and don't advice that you have to pay $25.00 for each bag. Service at check- in counter was terrible. Four employees, two of them working and the other two talking in spite of people waiting for service. Boarding personnel are nice and efficient. Planes are nice.

Domestic Economy San Juan - Mayaguez
Helpful?
Thank jososapr
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 4 weeks ago

The pilots and all the staff are very helpful, polilte and professional. It is a quick flight, and the experience of being in a small 9 person airplane was actually really great. Definitely recommend it for quick "island hopping" trips.

Domestic Economy St. Croix - St. Thomas
Helpful?
Thank angelica h
See travel tips for airlines
“It is a very small aircraft (10 people which includes the pilot and a passenger being the co-pilot ).”
susanneb787, 1 week ago | Read review
“Avoid at all costs!!!”
J1827TBjayk, 2 weeks ago | Read review
“Cape Air flies very small planes. They are not the most comfortable, but a 25 minute flight sure beats a two-and-a-half hour drive.”
danielfD4404FW, 2 weeks ago | Read review
“Call to know the real price always!!.”
jososapr, 4 weeks ago | Read review
“Be aware that size of the plane is very small (8 people) but flight it's self is reliable”
148dmitryf, Jun 2, 2018 | Read review
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Cape Air Baggage Fees
  • Domestic United States
    • 1st Bag: Free
    • 2nd Bag: $40
    • 3rd Bag: $40
    • Each bag maximum 50 lb/23 kg
About Cape Air
Massachusetts-based Cape Air (9K) operates regional flights in the Northeastern United States, Midwest, Montana, the Caribbean and Micronesia. The airline's hubs include Barnstable Municipal Airport (HYA), Luis Muñoz Marín International Airport (SJU), Boston Logan International Airport (BOS), Lambert-St. Louis International Airport (STL), Billings Logan International Airport (BIL) and Nantucket Memorial Airport (ACK). Flights between Nantucket and Barnstable Airports operate under the Nantucket Airlines brand. Flights in Micronesia, where the airline has a hub at Antonio B. Won Pat International Airport (GUM), operate under the United Express Brand. The airline has 89 planes and flies to a total of 36 destinations.

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