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Jetstar Asia Airways - Singapore


609 Reviews
Headquarters: Singapore Changi Airport T1 PO Box 323, Singapore 918144 Singapore +65-6499-9702 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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609 Reviews from our TripAdvisor Community

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609 reviews from our community

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Showing 469: English reviews
Siem Reap, Cambodia
Level 5 Contributor
89 reviews
8 helpful votes
Reviewed yesterday
NEW

This flight the second leg of flight from Brisbane to Siem Reap. Found the aircraft cramped for space, poor condition of seats . I do not think my seat pocket had been cleaned for a few days. Very disappointing after the first leg with Emirates.

Southeast Asia Economy Singapore - Siem Reap
Helpful?
Thank Ian R
1 review
Reviewed 5 days ago
NEW

I flew with this airline from Singapore to Manila. My husband bought the ticket with his credit card. Upon check-in, I was told I couldn't use the ticket because they need the physical evidence of the card which I don't have but I do have another card that has my husband's name on it but it is still not accepted...

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Southeast Asia Economy Singapore - Manila

Helpful?
Thank Geraldine C
Perth, Australia
Level 5 Contributor
79 reviews
45 helpful votes
Reviewed 6 days ago
NEW
via mobile

I have to admit i got off to a bad start from the beginning. Having not booked a low cost airline before i didnt realise that i didnt have to take a package if I wanted check in luggage. When making to booking this was the first set of options and so I thought i want check in luggage so...

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International Economy Perth - Singapore

Helpful?
Thank auzzieVic
London
Level 3 Contributor
14 reviews
13 helpful votes
Reviewed 1 week ago

My wife's return flight was paid for online by company credit card by myself. The money has been taken. My wife was refused boarding at Manila and is currently hanging around in the airport whilst I try to book with another airline. I will then have paid twice. My wife is attending a conference, hotel, taxi, everything is booked. She...

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Southeast Asia Economy Manila - Phuket

Helpful?
Thank JohnCLondon
Bunbury, Australia
Level 4 Contributor
27 reviews
14 helpful votes
Reviewed 1 week ago

For a low cost airline I didn't think they were to bad,Seats were comfortable enough plenty of leg room but I am only 5-8 tall,I thought the staff were good except for a little mix up with the seating but that was more my fault than there's,All in all I would definly travel with Jetstar again

International Economy Perth - Singapore
Helpful?
Thank neville b
Level 3 Contributor
14 reviews
3 helpful votes
Reviewed 2 weeks ago

Well, Nothing much, just a transportation that get you from point a to b. its very good price compared to other airline, i guess its the cheapest. good landing i would say, safety is all i can expect.

Southeast Asia Economy Singapore - Yangon (Rangoon)
Helpful?
Thank nigel n
Houston, texas, USA
Level 6 Contributor
467 reviews
2,042 helpful votes
Reviewed 2 weeks ago

Flight was on time and cost was very reasonable. Not the most comfortable flight but given the price I have no complaints. They did not weight hand luggage on this flight to see if it exceeded their standards but I have been on other Jetstar flights where they did, in fact about half the time.

Domestic Economy Ho Chi Minh City - Hanoi
Helpful?
1 Thank jsthouston
Singapore
Level 4 Contributor
25 reviews
15 helpful votes
Reviewed 2 weeks ago

What is wrong with Jetstar - late again, always late! Flew from Singapore to Yangon Myanmar on 31st July on 3K583, should have departed at 17:05 but left 30 minutes late arriving 15 minutes late (so at least made up a little time). Return journey was on 1st August (went for a business meeting) should have departed at 19:50 but...

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Southeast Asia Economy Yangon (Rangoon) - Singapore

Helpful?
Thank uanls
Perth, Australia
Level 4 Contributor
28 reviews
7 helpful votes
Reviewed 2 weeks ago

Boarding commenced 40 minutes prior to take off, which was needed to give staff time to try and find extra storage room for the multiple hand luggage pieces people were carrying with them. Some passengers had to have their bags stored several rows behind them. This airline needs to seriously look at what amount of baggage items passengers are bringing...

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Southeast Asia Economy Phuket - Singapore

Helpful?
Thank 45robk
Greater Perth, Australia
Level 6 Contributor
225 reviews
47 helpful votes
Reviewed 2 weeks ago

I flew from Singapore to Phuket and the flight was pleasant. I was t expecting anything fancy, although, I was served a full meal while others paid as I had transited in Singapore after flying with Qantas from Perth. So, that was great not having to pay ant extra including all my luggage. Sears are very close and no entertainment...

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Southeast Asia Economy Singapore - Phuket

Helpful?
Thank Ahktar R
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See travel tips for airlines
“look for an alternate airline”
ianr242, yesterday | Read review
“Choose another airline.”
JohnCLondon, 1 week ago | Read review
“Get a seat up the front so you can get of the plane first”
170nevilleb, 1 week ago | Read review
“After door closes, u can relocate ur seat if there is vacant seats available. make yourself n your neighbor comfortable.”
, 2 weeks ago | Read review
“Not many carriers on this route so Jetstar don't care about time-keeping, if you don't mind paying the extra travel with another airline.”
uanls, 2 weeks ago | Read review
Show next 5 travel tips 5 of 10
About Jetstar Asia Airways - Singapore
Singapore-based Jetstar Asia Airways (3K) is a low-cost carrier that operates from a hub at Singapore Changi Airport (SIN). From Singapore it flies to about 25 destinations in Australia, Cambodia, China, Hong Kong, Indonesia, Japan, Malaysia, Myanmar, Philippines, Taiwan, Thailand and Vietnam. Australia-based Qantas (QF) holds a minority stake in Jetstar Asia Airways, and travelers earn frequent flyer miles through Qantas’s frequent flyer program. In addition to Qantas, the carrier also has codeshare agreements with Emirates (EK) and SriLankan Airlines (UL). The airline’s fleet consists of 18 Airbus A320-200, each of which is configured with a single Economy Class cabin.

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