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Brussels Airlines


3.5 of 5 bubbles
1,540 Reviews
Headquarters: B. House Brussels Airport Building 26, Diegem B-1831 Belgium +32-0902-51-600 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 3.5 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    3.5 of 5 bubbles
    Check-in and Boarding
  • 3 of 5 bubbles
    Food and Beverage
    2.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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1,540 Reviews from our TripAdvisor Community

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1,540 reviews from our community

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Showing 520: English reviews
Leeds, United Kingdom
Level Contributor
10 reviews
2 helpful votes
4 of 5 bubbles Reviewed 3 days ago NEW via mobile

Flew first time with Brussels Airlines (usually fly with Swiss or Lufthansa within Miles&More group). Was happy with seats and stewardesses were pleasant and professional. Flights on time. Good airline. Food and drink limited though (Ryanair and Easyjet have better offers).

Europe Economy Prague - Manchester
Helpful?
Thank Ladislav H
Manchester, United Kingdom
Level Contributor
1,291 reviews
320 helpful votes
4 of 5 bubbles Reviewed 5 days ago NEW

Compared to other similar airlines, this one is very good, corporate but lack friendliness to be honest. Nothing wrong with the service but is just that, a "service".

Europe Economy Brussels - Manchester
Helpful?
Thank david n
Manchester, United Kingdom
Level Contributor
1,291 reviews
320 helpful votes
4 of 5 bubbles Reviewed 5 days ago NEW

Excellent late morning flight (10.50) arriving in Brussels at 13.15. Staff were fine with no problems.

Europe Economy Manchester - Brussels
Helpful?
Thank david n
Brussels, Belgium
Level Contributor
33 reviews
12 helpful votes
5 of 5 bubbles Reviewed 1 week ago

I have made the transatlantic flight with Delta and United Airlines and this outclasses them both. I will book all my future American flights with Brussels Airlines. Great staff, great service, the best.

International Economy New York City - Brussels
Helpful?
1 Thank Martin K
Mauritius
Level Contributor
69 reviews
20 helpful votes
3 of 5 bubbles Reviewed 1 week ago

I had to fly urgently to Athens Greece, and it seemed that Brussels Airline was the best option despite the 5 hours layover in Brussels. Moreover, I was told that they had a Economy" privilege" class at an extra cost... Basically I found out later that the privilege section was just behind business class and had some 5 or 6...

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International Economy Douala - Athens

Helpful?
Thank constantinos1959
2 reviews
1 of 5 bubbles Reviewed 1 week ago

WORST EVER ..... Flight gets cancelled and the promise to pay the train ticket to the nearest airoport to take another flight instead ..... loosing around 3 hours, and when you ask them after to do what the promised (pay the train ticket) the dont know anything and dont show any help ...... NEVER EVER agan such a scam company

Europe Economy Berlin - Brussels
Helpful?
Thank marcel777
Brasschaat, Belgium
Level Contributor
3 reviews
3 of 5 bubbles Reviewed 1 week ago

If you pay extra for more room do not do it because food beverages room is the Same every wear. So you know

International Economy Brussels - Dakar
Helpful?
Thank geraldjans
Bristol, United Kingdom
Level Contributor
50 reviews
20 helpful votes
5 of 5 bubbles Reviewed 1 week ago

I flew the first leg of my longhaul flight from Bristol, UK to Newark, US with Brussels Airlines. It's always a bit daunting flying with a carrier I haven't used before, but Brussels Airlines started my trip in great fashion. Polite and courteous staff, everything running very smoothly and professionally, absolutely no problems. The tiny plane (the steps were about...

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Europe Economy Bristol - Brussels

Helpful?
1 Thank InfiniteStarla
Prague, Czech Republic
Level Contributor
68 reviews
9 helpful votes
2 of 5 bubbles Reviewed 1 week ago

The airline is a low cost, meaning that everything on board in economy must be purchased, however they do not have low cost tickets. Quite overpriced compared to the competition.

Europe Economy Prague - Toulouse
Helpful?
Thank f1racecardrvrtrip
Zagreb, Croatia
Level Contributor
17 reviews
4 helpful votes
1 of 5 bubbles Reviewed 1 week ago

I got the tickets for job reasons.On flights from Zagreb to Rome via Brusselles I just asked a glass of water to the hostess, both flights. The hostess of the first flight , from Zagreb to Brussels was reluctant to give me a glass of water, finally she gave me it but she precised: "Next time you must buy it"....

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Europe Economy Zagreb - Rome

Helpful?
Thank Alessandro1974Zagreb
See travel tips for airlines
“dont book it”
 of 5 bubbles marcel777, 1 week ago | Read review
“Book early”
 of 5 bubbles geraldjans, 1 week ago | Read review
“Change airline: they don't serve neither a glass a water..you have to buy it. It's ridiculous.”
 of 5 bubbles Alessandro1974Zagreb, 1 week ago | Read review
“I took the Light&Relax ticket for a flight on a Friday evenging: and it really was light and relaxed.”
 of 5 bubbles 40philipped, 2 weeks ago | Read review
“choose a single seat in business for double the workspace.”
 of 5 bubbles bertyv, 2 weeks ago | Read review
Show next 5 travel tips 5 of 10
About Brussels Airlines
The flag carrier of Belgium, Brussels Airlines (SN) is the country's largest airline. It operates non-stop flights to about 65 destinations across 20 European countries as well as flights to about 10 cities in Africa and North America. A member of the Star Alliance, Brussels Airlines was formed through the merger of Virgin Express and SN Brussels Airlines. It is now partially owned by Lufthansa. The airline's fleet of aircraft includes some planes with just an Economy Class cabin, as well two-cabin planes (with Business Class and Economy Class) for long-haul flights.

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