We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

British Airways


3.5 of 5 stars
2,315 Reviews
Headquarters: PO Box 365, Harmondsworth UB7 0GB England +44-0844-493-0787 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 801
    Excellent
  • 703
    Very good
  • 368
    Average
  • 187
    Poor
  • 256
    Terrible
Good standard

Flew DUS to LHR to transfer onto long haul flight with AA. Check in staff at DUS not too friendly... read more

4 of 5 starsReviewed 4 days ago
ProfDrMaus
,
Dusseldorf, Germany
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 4 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    4 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    3.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

2,315 Reviews from our TripAdvisor Community

Write a Review

2,315 reviews from our community

Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Paphos, Cyprus
Level Contributor
4 reviews
2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I have taken this flight several times in the last year and the service has all ways been excellent. It may appear more expensive than other budget airlines but when you add up the additional costs of luggage food etc there is very little difference. Would highly reccomend it.

Europe Economy London - Paphos
Helpful?
2 Thank yeoldfox
Level Contributor
78 reviews
26 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Our family recently flew to London for vacation. The flight was not only enjoyable but relaxing. In a time when airlines are charging for extras and taking away room comfort, British airways is bringing it back. The seats were comfortable, the flight crew were professional and courteous. The meals and snacks we're not only free on trans-Atlantic flights, but also...

More 
International Economy Newark - London

Helpful?
1 Thank Gforce61
Philadelphia
Level Contributor
8 reviews
3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Loved everything about this airline from the flight crew to the food left on time variety of things to keep you occupied

International Economy Philadelphia - London
Helpful?
1 Thank Diane S
Dusseldorf, Germany
Level Contributor
40 reviews
4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Flew DUS to LHR to transfer onto long haul flight with AA. Check in staff at DUS not too friendly and rather slow (not BA staff but ground handling agent). Swift boarding and efficient crew. Nothing wrong there.

Europe Economy Dusseldorf - London
Helpful?
1 Thank ProfDrMaus
Level Contributor
391 reviews
71 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

We upgraded to Premium Economy for our 10 hour flight home and it was a terrific experience! Superb attendants, better food, wonderful entertainment and fantastic seats!!

International Premium Economy London - Austin
Helpful?
1 Thank BonnieNimmo
Level Contributor
391 reviews
71 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

We booked direct flights from AUS to LHR and can't brag enough about the wonderful crew on this flight, HOWEVER, our brand new 787 had tiny seats in Economy and we were just miserable for the non-stop 9 hour flight. We flew 4 other BA flights and all were wonderful!

International Economy Austin - London
Helpful?
1 Thank BonnieNimmo
Ione, California
Level Contributor
51 reviews
22 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I was scared to fly in this monstrasity of a plane, but once on I was in awe of how nice it was and how accommodating the flight attendants were. And the food on board was super good for airplane meals. I was comfortable all the way, watched 2 1/2 movies (I finally fell asleep), listened to music, and watched...

More 
International Premium Economy San Francisco - London

Helpful?
1 Thank RodeodogSargent
Sarasota, Florida
Level Contributor
222 reviews
113 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

This Club World cabin crew were exactly like a live advert for BA. They addressed passengers by name and they were continually asking if they could be of any assistance. Even the food served on this flight was remarkably edible

International Business Class London - Tampa
Helpful?
1 Thank SrqMike
Vacaville, California
Level Contributor
352 reviews
327 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We flew British Airways from Rome, Italy to San Francisco, California. I paid extra so we could fly business class since it was a 13 hour flight, and I am glad we did. The seats folded all the way down and made into beds. Food and service was excellent.

International Business Class Rome - San Francisco
Helpful?
2 Thank DennisAtkinson
Portland, Oregon
Level Contributor
100 reviews
19 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I fly exclusively with BA, to accumulate points, but also because I feel safe and cared for while flying. They're very experienced and make sure everyone is comfortable, and keep the passengers informed as to upcoming turbulence as well as delays and weather reports. Flying with them again in a week, looking forward.

International Economy London - Los Angeles
Helpful?
1 Thank andeejo
See travel tips for airlines
“Upgrade to at least premium economy and get seats on either outer side of plane.....more space.”
 of 5 stars RodeodogSargent, 4 days ago | Read review
“Ask if they have any bubbly, as they will find you pressecco if they have it all part of the cost.”
 of 5 stars pinksnip, 5 days ago | Read review
“Better travel in Aisle seats and go for Veg.”
 of 5 stars tarajog, 5 days ago | Read review
“Ask and your wish will be granted by British Airways”
 of 5 stars MichaelHype19, 5 days ago | Read review
“I tend to reserve seats towards the from of economy on the flight to the US .... gets you off the plane quicker!”
 of 5 stars Scotuk, 5 days ago | Read review
Show next 5 travel tips 5 of 10
About British Airways
British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .

511 photos of this airline

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (511)
Viewed
Airport (54)
Viewed
View from Window (141)
Viewed
Seat (39)
Viewed
Airline Lounge (36)
Viewed
Cabin (53)
Viewed
Food and Drink (121)
Viewed
Onboard Feature (26)
Viewed
Other (41)