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British Airways


3.5 of 5 bubbles
10,311 Reviews
Headquarters: PO Box 365, Harmondsworth UB7 0GB England +44-0844-493-0787 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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10,311 Reviews from our TripAdvisor Community

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10,311 reviews from our community

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Showing 8,311: English reviews
San Diego, California, United States
Level Contributor
16 reviews
5 helpful votes
3 of 5 bubbles Reviewed yesterday NEW

The day to go home, the BA agent told us :"Sorry but we are overbooked, you might to have to stay one more day" Me:"Happy we get to visit more of London" Hubby:" We have to take this flight!" I am not sure we will take again BA since they overbook too much their flights. Again the food is ok...

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International Economy London - San Diego

Helpful?
Thank Anyes_12
Camberley, United Kingdom
Level Contributor
122 reviews
29 helpful votes
1 of 5 bubbles Reviewed yesterday NEW

After a 12 hour trip for a 1 hour journey BA say NO CLAIM VALID.. so I got nothing. Well the person who said in reviews prior to mine that BA was great, will have the whole plane to themselves before long if BA continue this kind of "Customer Service". Those who want to give this airline first class prices...

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Domestic Economy London - Edinburgh

Helpful?
Thank June W
Austin, Texas
Level Contributor
23 reviews
10 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

I'm specifically reviewing the experience on the Boeing 787 Dreamliner currently flying between Austin and London Heathrow. This non-stop route has only been running for just over 2 years and BA have done a great job with the plane and the service. The planes are clean and well maintained. The 10 hour journey didn't leave me with back pain or...

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International Economy Austin - London

Helpful?
Thank Kaleem A
Level Contributor
98 reviews
30 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

The legroom is the standard 31 inch length and 18 inch width, The two failings I have are the in-flight (IFE) unit takes up a lot of space under the seat in front of you making for very poor leg room. I was lucky the middle seat was empty and good sit on the angle with my legs under the...

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International Economy Singapore - London

Helpful?
Thank Daniel S
London
Level Contributor
69 reviews
20 helpful votes
1 of 5 bubbles Reviewed yesterday NEW via mobile

The staff couldn't be bothered with any form of service other than functional delivery. The cabin was hot despite requests from a lot of passengers to reduce the temperature. Despite asking for a simple bottle of water we were told that the flight was not "free flow" and if we wanted more than what we paid for we should have...

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International Economy London - St. Lucia

Helpful?
1 Thank YachtSkipper
Nieuwegein, The Netherlands
Level Contributor
145 reviews
28 helpful votes
3 of 5 bubbles Reviewed yesterday NEW

fast track was not their at terminal 5 at BA. strange. than in concorde lounge. so poor damaged sofa. lamps not working. we arrived table full with old mass. than suddenlij you get to hear to b terminal. i do not like this. food was ok in lounge. in plain new first class in dreamliner. more space at the seat...

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International First Class London - Dubai

Helpful?
Thank pannekoek07
London, United Kingdom
Level Contributor
7 reviews
2 helpful votes
1 of 5 bubbles Reviewed yesterday NEW

BA - has just excelled itself in delivering the worst service I have ever received from any airline. In August I bought and paid for a business class flight from Nairobi to London. At the airport I was downgraded to premium economy without explanation and was promised a full refund within 7 - 10 days. Despite numerous telephone calls and...

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International Business Class Nairobi - London

Helpful?
Thank Jacqueline J
Sheffield, United Kingdom
Level Contributor
362 reviews
142 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

First time we have used British Airways in many years but due to going to not as popular destinations we had to travel to Gatwick (we live in Sheffield) and could only find decent flights with BA (we usually use Jet2 or Easy Jet). What is annoying is that you can only check in online 24 hours before departure and...

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Europe Economy London - Salzburg

Helpful?
Thank tinylass
Level Contributor
21 reviews
7 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

We have flown club many times and though i agree with all the frequent fliers that it is not a great business class offering compared to some others it is still very good. I have sat in the middle seats with my wife, we have sat the children in the middle facing to the rear while my wife and I...

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International Business Class London - Male

Helpful?
Thank John S
Level Contributor
21 reviews
7 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

I managed to get a good deal in First to Vancouver, i mean a really good deal! I have paid my entire fare for this trip for a rtn in business class so it was a business class fare price for a first class ticket! WOW, loved it! Lounge, check in service, on board was all perfect. The highly trained...

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International First Class London - Vancouver

Helpful?
Thank John S
See travel tips for airlines
“Try any other airline but this one, some routes there is no choice, hence their "poor attitude" to customers on this route.. no choice”
 of 5 bubbles 205junew, yesterday | Read review
“Avoid seats with the in flight entertainment box under it”
 of 5 bubbles J9838XCdaniels, yesterday | Read review
“first class only fly when it is cheap. if not their are much better other airlines”
 of 5 bubbles pannekoek07, yesterday | Read review
“Don't expect to travel business class just because that's what you booked and paid for”
 of 5 bubbles 622jacquelinej, yesterday | Read review
“Book early and sign up to ba emails for deals”
 of 5 bubbles JonnoS_12, yesterday | Read review
Show next 5 travel tips 5 of 10
About British Airways
British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .

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