We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

British Airways


42,509 reviews
Headquarters: PO Box 365, Harmondsworth UB7 0GB England 011 44 844 493 0787 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

42,509 Reviews from our TripAdvisor Community

Write a Review

42,509 reviews from our community

Filter reviews by popular destinations:
All reviews London New York City Johannesburg Cape Town Central Los Angeles Miami Rome Edinburgh Singapore Las Vegas San Francisco Buenos Aires Amsterdam
Traveler rating
Cabin
  • (21,011)
  • (4,851)
  • (8,737)
  • (1,319)
Route
  • (22,318)
  • (11,588)
  • (1,743)
  • (139)
  • (135)
  • More
Language
  • More
Showing 35,957: English reviews
Spring Hill, Florida
Level 1 Contributor
3 reviews
Reviewed today
NEW
via mobile

Well we knew we had purchased economy class tickets, and the flights themselves and the service on the flights were good, British Airways tends to nickel and dime you to death. From your baggage fees if you buy economy tickets, which they don’t tell you about until after your checking in. To a fee to change your seats. When you...

Date of travel: March 2019
More 
International Economy Tampa - London

Helpful?
Thank Charles H
Derbyshire, United Kingdom
Level 6 Contributor
135 reviews
27 helpful votes
Reviewed today
NEW

Altogether a disappointing experience. Leaving New Delhi late morning - after lunch was served ( basic fare) the staff came around and closed the blinds and dimmed the lights with a clear message that this was the norm despite it being a day time flight. The staff were absent much of the flight and only brought water around very late...

Date of travel: November 2018
More 
International Premium Economy New Delhi - London

Helpful?
Thank Stickermansister
London, United Kingdom
Level 4 Contributor
29 reviews
25 helpful votes
Reviewed today
NEW

BA business is not as good as it once was. While the staff are always friendly, it doesn't feel luxurious anymore. Food has become pretty poor over the last couple of years. BA is far behind some of its rivals but the prices are higher. I'm hoping the upcoming cabin refreshes will improve the overall experience.

Date of travel: February 2019
International Business Class London - Miami
Helpful?
Thank fixingahole
1 review
Reviewed today
NEW

Have flown with BA before, terrible service which we complained about. This was no different. Staff are rude, unwilling to help and extremely arrogant; dare I say, discriminatory. Gave us different check-in luggage directions than on the website, then when we tried to discuss it, she put her hand up to our faces and walked away! Shockingly awful service, worse...

Date of travel: February 2019
More 
Europe Economy London - Malaga

Helpful?
Thank knownasz
Oxford, United Kingdom
Level 3 Contributor
13 reviews
8 helpful votes
Reviewed today
NEW

Flying from Santander to London can be an odyssey (If the final destination is Oxford). However, since I have started using the Santander-Madrid-London Heathrow connection with Iberia and British Airways it has been I life change on the Saving Money and Time factor. The connection is usually short (slightly more than an hour) but is worthy. Price is affordable and...

Date of travel: March 2019
More 
Europe Economy Santander - London

Helpful?
Thank PabloGP81
Glasgow, United Kingdom
Level 6 Contributor
1,931 reviews
667 helpful votes
Reviewed today
NEW

We flew from London to Las Vegas , a 10 .5 hour flight. All the staff were really friendly and we had plenty to eat ( enjoyed the mini magnum). Entertainment was up-to-date. Seats were comfy and had no trouble nodding off. Return Journey from JFK to London was much better, overnight flight was not busy so had whole row...

Date of travel: March 2019
More 
International Economy London - Las Vegas

Helpful?
Thank Taxidevil
Bangalore District, India
2 reviews
Reviewed today
NEW

They lost my baggage and it has been 2 days since, but havent heard back from them...very very irresponsible.

Date of travel: March 2019
International Economy Canton of Geneva - Bengaluru
Helpful?
Thank reachamita
Dallas, Texas
Level 5 Contributor
59 reviews
5 helpful votes
Reviewed yesterday
NEW

This was a night time flight and after a delightful dinner with wine I slept most of the remaining 8 hours and arrived feeling good.

Date of travel: March 2019
International Economy Dallas - Amman
Helpful?
Thank 0000aabbcc
Leeds, United Kingdom
Level 5 Contributor
68 reviews
15 helpful votes
Reviewed yesterday
NEW

Had to be at airport 2 hours before check in , Hated The self service Check in ! ended up having to find a Human to help get our Boarding cards printed !!! Then had to self serve weigh in Bags [Only 20kg] allowed put on your own luggage labels.. No one around to ask. Then to security and self...

Date of travel: March 2019
More 
Domestic Economy London - Leeds

Helpful?
Thank MelodyB3
Melbourne, Australia
Level 6 Contributor
475 reviews
201 helpful votes
Reviewed yesterday
NEW

BA is is old school, well it was, now it can’t decide if it’s Easy Jet, ie do you want a coffee then buy it. That’s ok but they dont charge easy jet prices. Staff are ok , not super helpful or friendly, actually quite distant. No recognition for one world status, and next to no benefit for being a...

Date of travel: March 2019
More 
Europe Economy London - Munich

Helpful?
Thank 87matta
See travel tips for airlines
“In Miami, the fast track lane is frowned upon by TSA staff. You are better off queuing in the standard line, you'll get through quicker!”
fixingahole, today | Read review
“Be aware that you will need extra patience with BA staff.”
knownasz, today | Read review
“Relax and enjoy.”
0000aabbcc, yesterday | Read review
“Make sure you dont go over your luggage allowance or you will be charged a lot”
MelodyB3, yesterday | Read review
“Go club class”
missyh577, yesterday | Read review
Show next 5 travel tips 5 of 10
About British Airways
British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .

7,285 photos of this airline

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (7285)
Viewed
Airport (591)
Viewed
View from Window (1306)
Viewed
Cabin (652)
Viewed
Airline Lounge (331)
Viewed
Seat (605)
Viewed
Food and Drink (1231)
Viewed
Our fleet (95)
Viewed
Onboard Feature (327)
Viewed
Other (2147)