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Bangkok Airways


1,777 Reviews
Headquarters: 99 Mu 14, Vibhavadirangsit Rd. Chom Phon, Chatuchak, Bangkok 10900 Thailand +66-2-270-6699 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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1,777 Reviews from our TripAdvisor Community

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1,777 reviews from our community

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Showing 1,019: English reviews
2 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

I was on PG 948 and I was amazed at the high level of service and the kindness of a cabin steward named Treenut. Smile and great service. Excellent customer care skills. Thank you very much Treenut, you made my day!

Southeast Asia Economy Da Nang - Bangkok
Helpful?
Thank Stephane M
Worthing, United Kingdom
Level 5 Contributor
49 reviews
14 helpful votes
Reviewed 2 days ago
NEW

I have flown with Bangkok Airways many times, and I keep expecting the service to drop, like most airlines these days, but no, they are brilliant, from checkin right through to landing, all the staff smile, are as ways polite and helpful, the free lounge for all clients has snacks and drinks, free wifi, the flight is only an hour...

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Domestic Economy Bangkok - Ko Samui

Helpful?
Thank scubaboy-12
Melbourne, Australia
Level 6 Contributor
941 reviews
312 helpful votes
Reviewed 2 days ago
NEW
via mobile

We have traveled with quite a lot of airlines around and this must quite literally be the best regional airline. The systems the management has in place are for ours, the passenger’s comfort and it shows the thought that has gone into it. They are actually the only airline that allows all passengers into their lounge irrespective of our class...

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Domestic Economy Phuket - Ko Samui

Helpful?
Thank Patrick L
Zurich, Switzerland
Level 5 Contributor
46 reviews
13 helpful votes
Reviewed 4 days ago
NEW
via mobile

The attribute of this airline “the boutique airline of Asia” can only be found in the name. “Boutique” stops after that. Old planes, Old food trays, zero entertainment - all aspects that call the tag line of the airline void. The friendliness of the crew compensates for part of the other shortcomings. As the flight fares are among the highest...

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Southeast Asia Economy Kuala Lumpur - Ko Samui

Helpful?
Thank Chris K
Level 3 Contributor
14 reviews
1 helpful vote
Reviewed 1 week ago via mobile

Bangkok airways did a good job like always. Although they had old aircrafts, they provided good service. Lounge at Suvarnabhumi airport was better than in Phuket but snacks in both places were good to try.

Domestic Economy Bangkok - Phuket
Helpful?
Thank Pattazia T
Level 3 Contributor
10 reviews
2 helpful votes
Reviewed 1 week ago

(1) We were 4 passengers on Bangkok Airways Flight no.PG734 to Bangkok. Seat Nos.6A,B,C,D. At Mumbai Airport,EVERY SINGLE PASSENGER ON THE FLIGHT, 150 of us,were "herded" into ONE BUS. Cramped. No Room. No space between passengers.All of us sweating. Made to wait in the bus till ALL passengers were "herded" into the Bus.Could you not have arranged for 2 /...

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Southeast Asia Economy Mumbai (Bombay) - Bangkok

Helpful?
Thank Rajaram K
Claremont, Australia
Level 4 Contributor
38 reviews
5 helpful votes
Reviewed 1 week ago

Apart from the offered free access to their departure lounge, free finger foods and juices, the in-flight experience was very good as well. Have flown with Bangkok Airways several times now mostly to Cambodia and have enjoyed each trip. Not made to feel like just another head to herd and count but a potential customer who may enjoy their service...

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Southeast Asia Economy Bangkok - Phnom Penh

Helpful?
Thank donmountford
Level 4 Contributor
31 reviews
3 helpful votes
Reviewed 1 week ago

from booking to book in to travel was very well organised,reminders of when flights were coming up,snack on flight was good,very smooth flight,budget carrier so no inflight entertainment but is only 1 hr flight so all good

Domestic Economy Bangkok - Chiang Mai
Helpful?
Thank Chasz B
Berkshire, United Kingdom
Level 4 Contributor
40 reviews
27 helpful votes
Reviewed 1 week ago via mobile

Great service, a nice surprise to find out you get use of a complementary flight lounge at most airports. The inflight service was good, plane was well staffed and we received hot food even on a very short one hour flight. It felt like a high end service but wasn't too costly, so it was a win win. Definitely would...

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Southeast Asia Economy Bangkok - Luang Prabang

Helpful?
Thank calpar22
Dhaka City, Bangladesh
Level 5 Contributor
54 reviews
5 helpful votes
Reviewed 1 week ago

Great airlines...value for money. best reward system for the frequent flyers. on time flights, fastest service and good boarding. even they fly if all the boarding is done earlier to save time. amazing airlines to travel in ASEAN countries. just love to fly in Bangkok airways wherever they fly.

Southeast Asia Economy Dhaka City - Chiang Mai
Helpful?
Thank Razib_Mahbubul
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See travel tips for airlines
“I don't order food on short flights <2 hours, not worth the hurry and food quality usually so-so.”
donmountford, 1 week ago | Read review
“well worth travel with”
chaszb, 1 week ago | Read review
“Go for it!!”
Razib_Mahbubul, 1 week ago | Read review
“Do not carry perfumes abv 100ml and powerbanks with no power specifications, in your cabini baggage for domestic flights in Thailand”
JoyrajWaikhom, 1 week ago | Read review
“If you exceed 20kg of luggage (domestic flights)....join Bangkok air membership as it allows members up to 30 kg”
340deidrag, 1 week ago | Read review
Show next 5 travel tips 5 of 10
About Bangkok Airways
Regional airline Bangkok Airways (PG) operates non-stop flights to more than 20 destinations in Thailand, Cambodia, China, Hong Kong, Laos, Maldives, Burma, India and Singapore. Headquartered in Bangkok, the airline's primary hub is Suvarnabhumi Airport (SVV) and secondary hubs are Phuket International Airport (HKT) and Chiang Mai International Airport (CNX). The airline's fleet includes some planes configured with both Economy Class and Business Class cabins. However, most of its aircraft are configured with only an Economy Class cabin.
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