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Azerbaijan Airlines


153 Reviews
Headquarters: 84 Nizami Street, Baku AZ-1010 Azerbaijan +994-12-598-88-80 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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153 Reviews from our TripAdvisor Community

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153 reviews from our community

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Showing 68: English reviews
Greensboro, North Carolina
1 review
Reviewed 6 days ago NEW

Although their hospitality was good but, they never been responsible for my lost baggage. When we arrived, we never get any of our 5 baggage and they gave me a received for them. Next day I called the Airline and someone told me, I can come and get 3 of those. I went to the airport by my expenses for...

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International Economy New York City - Tehran

Helpful?
Thank behniapoor
Level Contributor
3 reviews
1 helpful vote
Reviewed 1 week ago

I would definitely travel this airline again. I chose airline because of price, when i got onto the plane and was treated so royally, I said and still say would choose this airline rather then a lot of different airlines. they have the new 787 dreamliners very comfortable. the only downside on this airline was, they don't yet have Wifi...

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International Economy New York City - Tel Aviv

Helpful?
Thank Jacob H
Tehran, Iran
Level Contributor
2 reviews
1 helpful vote
Reviewed 2 weeks ago

every thing was terrible aircraft Emberaer190 (2-2 seats) no monitors and entertainments.not comfortable Crew was So-So...But English accent was terrible... food was awful.. I prefer not to eat it... A small sandwich in which was cheese and potato+coffee or tea...anything you need extra,you must pay for it But the point is that you have to pay for your luggage even...

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International Economy Tehran - Baku

Helpful?
Thank zeromrg
1 review
Reviewed 3 weeks ago

I am pregnant and was travelling with 6 year old child and husband. The airline placed us all in different seats. We realized this only when we started boarding thre plane. I asked Azerbaijan Airlines representative (see picture attached) to find the seats for us so we could sit together or at least try and see if this was still...

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International Economy Baku - Moscow

Helpful?
Thank Анастасия С
Essentuki, Russia
Level Contributor
109 reviews
91 helpful votes
Reviewed 3 weeks ago

Its quite a good company with nice service, good aircraft park, gentle personnel. Why i gave 4 out of five - its a bit costly - 1 h 15 min flight costs 11400 rubles - even to Moscow or StPetersburg it i scheaper but at the same time its twice cheaper than Utair flight to Baku from Mineralnie Vody. Secondly...

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International Economy Mineralnye Vody - Baku

Helpful?
Thank Sweet_lana1710
1 review
Reviewed 3 weeks ago via mobile

To be brief and not bore anybody with details- It's been way over a month (march 23rd, 2017) of my complaint , that for the record can only be submitted thru an EMAIL and I have not gotten a response that applied to what I complained about. The company is fairly new I guess but this it is NOT a...

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International Business Class New York City - Tel Aviv

Helpful?
Thank Zhanna M
Sumgayit, Azerbaijan
Level Contributor
34 reviews
4 helpful votes
Reviewed 3 weeks ago

Seats are very comfortable, meals are very tasty, staff is very friendly. Highly recommended! I didn't expect such a great experience.

International Economy Baku - Moscow
Helpful?
1 Thank rajablis
Province of Alicante, Spain
Level Contributor
221 reviews
76 helpful votes
Reviewed April 22, 2017 via mobile

The aircraft are new as is baku airport itself but the clientele onboard leave something to be desired...namely manners

International Economy Baku - Dubai
Helpful?
Thank brianrE7264HF
New York City, New York
1 review
Reviewed April 17, 2017

Given such affordable prices, I did not have high expectations when going on the flight. But the airline truly impressed me with incredible and comfortable in-flight experience even for economy (3 full meals going from New York to Baku; entertainment set in front of each seat both on the long leg New York-Baku and the shorter leg to Tel Aviv;...

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International Economy New York City - Tel Aviv

Helpful?
Thank 30lanal
Los Angeles, California
Level Contributor
35 reviews
7 helpful votes
Reviewed April 11, 2017 via mobile

Very good airlines , cabin crew very good , A little slow for a short flight but it was ok . Onboard services good meal , the only bad thing it's you need to pay your drink !overall I was really surprised .

International Economy Istanbul - Baku
Helpful?
Thank Drkeyfidel
See travel tips for airlines
“Outside of plain everything is terrible”
behniapoor, 6 days ago | Read review
“They have an option of upgrading to business class on board for great prices.”
355jacobh, 1 week ago | Read review
“Always compare prices with other airlines, but if the difference is below 30usd/eur, it is well worth the extra money”
jensk56, Apr 2, 2017 | Read review
“Be punctual, they are really on time”
478faridv, Mar 11, 2017 | Read review
“just use it:)”
553marcinm, Mar 1, 2017 | Read review
Show next 5 travel tips 5 of 10
About Azerbaijan Airlines
Azerbaijan Airlines (J2) is the flag carrier of Azerbaijan and the country's largest airline. Its hub is located at Heydar Aliyev International Airport (GYD) outside the capital city of Baku. Azerbaijan Airlines flies to more than 55 destinations across Asia, Europe and North America. This includes five domestic destinations, as well as points in Austria, Belarus, China, the Czech Republic, Russia, Germany, Turkey and the United States. The airline also has codeshare agreements with 11 other airlines. Azerbaijan Airlines has a fleet of 32 aircraft, including Airbus, Boeing and Embraer planes. Its planes feature a variety of two-cabin (Business Class and Economy Class) and three-cabin (Business Class, Premium Economy Class and Economy Class) configurations.
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