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Azerbaijan Airlines


3.5 of 5 stars
67 Reviews
Headquarters: 84 Nizami Street, Baku AZ-1010 Azerbaijan +994-12-598-88-80 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 19
    Excellent
  • 23
    Very good
  • 16
    Average
  • 2
    Poor
  • 7
    Terrible
Hard to beat when it comes to value!

Azerbaijan Airlines is not the best airline out there. They don't even come close. But when you... read more

4 of 5 starsReviewed 1 week ago
EricandNino
,
Kearny, New Jersey
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 3.5 of 5 stars
    Customer Service
    4 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    3.5 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    3 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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67 Reviews from our TripAdvisor Community

Write a Review

67 reviews from our community

Date | Rating
  • English first
  • Hebrew first
  • Italian first
  • Korean first
  • Russian first
  • Turkish first
  • Any
English first
Kearny, New Jersey
Level Contributor
18 reviews
22 helpful votes
4 of 5 stars Reviewed 1 week ago

Azerbaijan Airlines is not the best airline out there. They don't even come close. But when you consider that a flight from JFK to Tbilisi is less than $600, it's hard to complain! The flights were on time or pretty close to it. The food was fine. I even remember having smoked salmon on the way to Baku! The attendants...

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International Economy New York City - Tbilisi

Helpful?
Thank EricandNino
Level Contributor
4 reviews
5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

this airline company is expensive one with terrible service. Never choose this airline if you have enough money for Turkish airlines. They don't even provide you for such an expensive ticket with luggage only cabin baggage 10 kg. meal are terrible and smell very bad.

International Economy Baku - Istanbul
Helpful?
Thank Shaha I
Level Contributor
14 reviews
2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I like this airlines, comfortable planes and good service. Everybody was very friendly. Also was a good food. We brought our dog and flight for him was comfortable with conditioner and normal temperature. I highly recommend to use this airlines if you flight with animals.

International Economy Baku - Moscow
Helpful?
Thank Sabina H
Glencoe, United Kingdom
Level Contributor
154 reviews
45 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I flew with Azerbaijani airlines with an open mind - no idea what to expect. The very well-priced flight was 35 mins late leaving Heathrow, not a good start (but possibly not their fault). Accommodation on the aircraft was good, staff were friendly and helpful. No headset given out for inflight infotainment (but I subsequently found out it was in...

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International Economy London - Dubai

Helpful?
Thank shaggyd0g1
Karaj, Iran
Level Contributor
16 reviews
2 helpful votes
3 of 5 stars Reviewed August 20, 2016

Used to be great when I was a teen but they have become rather stingy and the azeris say çox xəsis between Tehran and Baku just gave us tea with nothing no biscuits nor a slice of cake. You had to pay for a choclate bar in euros. Unbelievable........Also some of their staff at Baku airport are terrible. Their agent...

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International Business Class Tehran - Paris

Helpful?
Thank parissa480
Dubai, United Arab Emirates
Level Contributor
5 reviews
3 of 5 stars Reviewed August 13, 2016

Our flight was a connecting flight, very swift and not much time waiting at Azerbaijan. Staff could be friendlier, not very smiley or attentive. Felt like i was a problem to them not a customer. The aircraft we had going out wasn't great the in flight entertainment was terrible didn't even watch anything no good movies or games. Leg room...

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International Economy Dubai - London

Helpful?
Thank aneefad
Level Contributor
14 reviews
2 helpful votes
3 of 5 stars Reviewed August 11, 2016

Used to fly a lot of times. There were some good moments, and bad moments too. So I am giving 3 stars. I think they still have lots of milestones to achieve.

International Economy Baku - Istanbul
Helpful?
Thank Abdulla A
Ra'anana, Israel
Level Contributor
147 reviews
105 helpful votes
5 of 5 stars Reviewed August 9, 2016 via mobile

It was our first time flying with Azerbaijani airlines so were quite concern. We had a stop at Baku. From Baku to JFK we flew with 787-300. The service was excellent as well as the seat convenience. Food was served 3 times and it was tasty. We shall certainly fly this airlines in the near future.

International Economy Tel Aviv - New York City
Helpful?
4 Thank Yoram L
Shiraz, Iran
Level Contributor
11 reviews
11 helpful votes
3 of 5 stars Reviewed August 7, 2016

I flew to Saint pertersburg via Baku. This airline has good air crafts, but cabin crew and their hospitality needs to be improved for international flights. Quality of services was really low,but the prices were cheap and fair.

International Economy Tehran - St. Petersburg
Helpful?
Thank hossein f
Kuala Lumpur, Malaysia
Level Contributor
17 reviews
2 helpful votes
4 of 5 stars Reviewed August 5, 2016

We had a flight at 4 A.M. and there were just 30 people on board. We felt like we had our own private plane.

International Economy Tehran - Baku
Helpful?
Thank rabbie2016
See travel tips for airlines
“mediocre experience”
 of 5 stars aneefad, Aug 13, 2016 | Read review
“Worth to fly with this airline”
 of 5 stars rabbie2016, Aug 5, 2016 | Read review
“very safe flights”
 of 5 stars TuralV, Aug 3, 2016 | Read review
“Safe flight”
 of 5 stars TuralV, Aug 3, 2016 | Read review
“Make sure you don't wear white clothes and take some snacks with you as food is horrible”
 of 5 stars Wafa80, Jul 13, 2016 | Read review
Show next 5 travel tips 5 of 10
About Azerbaijan Airlines
Azerbaijan Airlines (J2) is the flag carrier of Azerbaijan and the country's largest airline. Its hub is located at Heydar Aliyev International Airport (GYD) outside the capital city of Baku. Azerbaijan Airlines flies to more than 55 destinations across Asia, Europe and North America. This includes five domestic destinations, as well as points in Austria, Belarus, China, the Czech Republic, Russia, Germany, Turkey and the United States. The airline also has codeshare agreements with 11 other airlines. Azerbaijan Airlines has a fleet of 32 aircraft, including Airbus, Boeing and Embraer planes. Its planes feature a variety of two-cabin (Business Class and Economy Class) and three-cabin (Business Class, Premium Economy Class and Economy Class) configurations.
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