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Austrian Airlines

4 of 5 bubbles
1,263 Reviews
Headquarters: Office Park 2 Postfach 100, Vienna A1300 Austria +43-0-5-1766-1000 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 420
  • 450
    Very good
  • 228
  • 76
  • 89
lots of room for you legs

+ free refreshment on board + free snack on board + bigger seats then in a lowcost airlines... read more

4 of 5 bubblesReviewed 2 days ago
Zlin, Czech Republic
Rating summary
  • 3.5 of 5 bubbles
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 4.5 of 5 bubbles
    4 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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1,263 Reviews from our TripAdvisor Community

Write a Review

1,263 reviews from our community

Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Serbian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Any
English first
Thessaloniki, Greece
Level Contributor
26 reviews
16 helpful votes
5 of 5 bubbles Reviewed today NEW

I flew Business Class Austrian from JFK to VIE exactly 3 years ago, November 2013. The experience was most satisfying so, again this past October 2016, we flew (me and my wife) round trip from Thessaloniki-SKG to New York-JFK via Vienna-VIE again Business Class Austrian. The experience was even more satisfying: They improved even further in the short-haul leg SKG...

International Business Class New York City - Vienna

Thank Paul_Hagouel
Salt Lake City, Utah
Level Contributor
161 reviews
48 helpful votes
3 of 5 bubbles Reviewed yesterday NEW

In Vienna, the Austrian Airlines staff alternated between being most helpful and yelling at us as boarding lapsed into some chaos. On board the flight attendants did not attend to the bathrooms, which got rather gross before flight's end. We could have used a lot more water than we were offered. The food was good, however, and we appreciated that....

International Economy Vienna - Chicago

Thank CLC48
Cheadle, United Kingdom
Level Contributor
18 reviews
10 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

clean, friendly, on time... spacious seats....v polite flight attendants They WEIGH your carry on at Vienna (8kg is the max)! You can take the CAT from Wien Mitte and check in with Austrian at Wien Mitte (rather than the airport). The CAT takes just 16 minutes and then you are straight through to security. V convenient..... Musical instruments: rubbish policy...

Europe Economy Manchester - Vienna

Thank Rosamunde J
Zlin, Czech Republic
Level Contributor
65 reviews
9 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

+ free refreshment on board + free snack on board + bigger seats then in a lowcost airlines - very often delayd - very expensive airline - the snack you get is rubbish apart from one flight where we got an apple

Europe Economy Vienna - Manchester
Darmstadt, Germany
Level Contributor
416 reviews
169 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

I usually only take direct flights if available, but there were none. What should I say - the experience was excellent - we were asked how we wanted to have our eggs the next day for breakfast (really) and also, there were so several different coffee types on the menu (grosser brauner, wiener melange, etc.), so that was really a...

International Business Class Vienna - Washington DC

Thank Silvia E
Bucharest, Romania
Level Contributor
37 reviews
5 helpful votes
4 of 5 bubbles Reviewed 4 days ago NEW

Excellent pilots, you can really feel in good hands. Not impressed by cabin crew. Acrimonious staff at the (too numerous) hand luggage checks at its home airport in Vienna when you have connecting flights. But the good impression about the pilots prevails and fly this airline especially for long distance flights.

Europe Economy Bucharest - Vienna
Thank DanielaLC2412
Cirencester, United Kingdom
Level Contributor
25 reviews
8 helpful votes
4 of 5 bubbles Reviewed 4 days ago NEW

I have flown Austrian quite frequently over the past few years, and thoroughly enjoy the relaxing service. Thoroughly recommended.

Europe Economy London - Vienna
Thank Mike C
Chisinau, Moldova
Level Contributor
9 reviews
2 helpful votes
5 of 5 bubbles Reviewed 4 days ago NEW

Comfortable chairs, delicious food, multiple movie choices and great staff. Did not felt like 11 hours, definitely an airline to be recommended!!

International Economy New York City - Chisinau
Thank Viorelia I
Auckland, New Zealand
Level Contributor
3 reviews
1 helpful vote
1 of 5 bubbles Reviewed 5 days ago NEW

On boarding no room in overhead locker for our hand luggage - unfriendly staff told my 80 year old husband and I to start searching the plane for room! We were seated in the last row, centre, economy and the freezing air conditioning unit was directly above our heads. Unbelievably, there was "nothing they could do" - and we froze...

International Economy Bangkok - Vienna

1 Thank bobandme151
Kelowna, Canada
Level Contributor
11 reviews
6 helpful votes
5 of 5 bubbles Reviewed 6 days ago NEW

I travel frequently with this airline and the staff have always been extremely accommodating and friendly. They always hand out gifts for the children which many airlines have ceased to do. It's these little gestures that go a long way. There's always a smile on every staff member, from the check in counter to on board.

Europe Economy Frankfurt - Innsbruck
Thank Denise B
See travel tips for airlines
“8 kg max for carry-on - & no violins/violas....”
 of 5 bubbles rosamundej, yesterday | Read review
“Speak a few words of German or Ukrainian, and you will be a flight attendent's new best friend !!”
 of 5 bubbles jonqp, 1 week ago | Read review
“prebook your seat”
 of 5 bubbles 9491am13, 1 week ago | Read review
“Be prepared for yet another security check in Vienna when flying to western European destinations.”
 of 5 bubbles Electroburger, 2 weeks ago | Read review
“As this is a charter flight it operates a first come first served policy so check-in early”
 of 5 bubbles 0anng, 2 weeks ago | Read review
Show next 5 travel tips 5 of 10
About Austrian Airlines
Vienna-based Austrian Airlines (OS) flies to six destinations within Austria and more than 80 destinations in about 50 countries across Europe, Asia, North Africa and North America. The airline recently rebranded as myAustrian but still commonly referred to as Austrian Airlines. The airline's hub is at Vienna International Airport (VIE), and focus cities include Graz Airport (GRZ), Innsbruck Airport (INN) and Salzburg Airport (SZG). Austrian Airlines has aircraft with a variety of configurations, including wide body jets with Business and Economy Class cabins, as well as all-Economy Class narrow body jets. Austrian is the flag carrier for the country of Austria and a member of the Star Alliance.
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Onboard Feature (6)
View from Window (31)
Airport (30)
Food and Drink (29)
Airline Lounge (4)
Cabin (9)
Seat (9)
Other (34)