We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
airline-logo
Austrian Airlines
Headquarters: Office Park 2, Postfach 100, Vienna Austria A1300
Overview
3.59,432 reviews
Travelers' Choice 2018 Winner
Travelers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, movies)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Full view
About Austrian Airlines

Airline Alliance

Star Alliance
Headquarters: Office Park 2, Postfach 100, Vienna Austria A1300

Airline Summary

Vienna-based Austrian Airlines (OS) flies to six destinations within Austria and more than 80 destinations in about 50 countries across Europe, Asia, North Africa and North America. The airline recently rebranded as myAustrian but still commonly referred to as Austrian Airlines. The airline's hub is at Vienna International Airport (VIE), and focus cities include Graz Airport (GRZ), Innsbruck Airport (INN) and Salzburg Airport (SZG). Austrian Airlines has aircraft with a variety of configurations, including wide body jets with Business and Economy Class cabins, as well as all-Economy Class narrow body jets. Austrian is the flag carrier for the country of Austria and a member of the Star Alliance.
Read more
9432Reviews
2044Photos
100Tips
Traveler rating
  • 2,981
  • 2,590
  • 1,190
  • 713
  • 1,962
Route
  • More
Cabin
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
avatar-image
Yllka C wrote a review Yesterday
1 contribution
Copenhagen - Pristina
Europe
Hello, I am a frequent traveler and i have used Austria Arilines for over 20 years now for me and my family And i have never been more disgusted as of today on the flight 0769 I traveld to Denmark and iceland and i came to Vienna and than wanted to go to Kosovo so my kids can get some culture back, We had wonderful flights from USA all over but when we got on this flight the flight attendant which her name was Ferus was incredibly rude and mean to everyone including my two year old and to keep her quite i gave her an ipad with very low valume and she came yelling and told me to turn it off cause its bothering her personally and when I asked her if my baby crying would bother her she said do you want to be kicked out of plane and stay in Vienna How rude?! I just cant believe that an airline like the Austria Airline would allow someone so rude for no reason and she continues to yell at everyone on the flight old an young like she is a god and everyone didn’t just pay for their flights and yeah she came back and said next time you should fly privately I did tell her she is rude She didn’t seem to care Anyway No one likes to be treated like garage specially after we paid so much for our flights with an airline that we grew up with I hope someone could do something about this I would appreciate feedback or a comment back or a talk to your crew Btw she kept passing by during the whole flight and passing rude comments I have never seen something like this
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Truong D wrote a review Yesterday
Ho Chi Minh City, Vietnam13 contributions7 helpful votes
Chicago - Vienna
International
Staffs very unfriendly claiming that I force my hand carry into the weight scale, which was not true and the weight was 9,4 kg …8 is norm ….They could have ask friendly if I could send my hand carry. But to create a story is absolutely not service oriented! Hope Austrian Airlines will get back to the behave that they had back years ago. For now I would not recommend them at all !
Read more
Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Campolongo C wrote a review Yesterday
Zurich, Switzerland14 contributions16 helpful votes
Vienna - Zurich
Europe
Austrian Airlines is like the Deutsche Bahn. Never trustworthy and the worst thing is that they tell you when you're already in the plane that there are smartphones or lighters are not allowed in your already stored luggage below. ridicolous!
Read more
Date of travel: July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
avatar-image
Reena20 wrote a review Yesterday
Subang Jaya, Malaysia65 contributions13 helpful votes
Berlin - Budapest
Europe
We didn't face any issues during our flight. It was a short journey from Berlin to Budapest via Vienna. The flight was on time. Just like any other European Airlines, they only serve a bottle of water and a bar of chocolate free of charge. Any other beverages or meal needs to be purchased on board. Austrian Airlines was my 20th Airlines that I've flown over the years. Not great but I would fly with them again on short-haul flights.
Read more
Date of travel: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Tamara S wrote a review Jun 11
1 contribution2 helpful votes
Skopje - Barcelona
Europe
I recently had an incredibly disappointing experience with Austrian Airlines that has left me vowing never to fly with them again. My friend and I were upstairs in the airport when our flight took off early without any prior notice. No one informed us of the change in schedule, and we were left stranded. To make matters worse, it wasn’t just us; five other passengers were also left behind. I suspect the airline overbooked the plane and deliberately left us behind to manage their mistake. This suspicion was further reinforced when we discovered that their employee was sleeping in his office instead of ensuring all passengers were informed and accounted for. Such negligence is absolutely unacceptable. We lost four tickets due to this mishap, resulting in a significant financial loss. When we reached out to their customer support, we were met with the worst service imaginable. The staff were rude, unhelpful, and entirely unprofessional. They showed no empathy or willingness to assist us in resolving the situation. I have flown with numerous airlines over the years, and I have never encountered such a terrible experience. The lack of communication, the negligence of their staff, and the atrocious customer service have left a lasting negative impression. I would rather pay double the fare than ever set foot on an Austrian Airlines flight again. I strongly advise anyone considering flying with Austrian Airlines to reconsider. Avoid this airline at all costs.
Read more
Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Previous
123456
Album Categories
All photosAll Traveler Photos
avatar-image
avatar-image
avatar-image
avatar-image
Austrian Airlines
avatar-image
PreviousNext
123456
avatar-image
Tamara S wrote a tip Jun 11
"Avoid Austrian Airlines at all costs! Their poor communication, rude staff, and unprofessionalism make for a terrible travel experience."
avatar-image
I356KGpaulc wrote a tip Jun 6
"Don't fly this airline!"
avatar-image
Vince B wrote a tip Jun 6
"Choose a different airline"
avatar-image
Richard H wrote a tip Jun 2
"Don’t waste money on business class economy is the same service "
avatar-image
Milady A wrote a tip May 2024
"Bad food, no entertainments at all, rude flight attendents"
PreviousNext
123456
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register Austrian Airlines

Search flights

Round TripOne-wayMulti-city
Travelers
1, Economy