We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Austrian Airlines


5,517 reviews
Headquarters: Office Park 2 Postfach 100, Vienna A1300 Austria 011 43 517 661000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

5,517 Reviews from our TripAdvisor Community

Write a Review

5,517 reviews from our community

Filter reviews by popular destinations:
All reviews Vienna Bangkok London Paris Frankfurt Milan Tel Aviv Zurich Amsterdam Chicago Toronto Larnaca Washington DC Miami Berlin
Traveler rating
Cabin
  • (1,966)
  • (0)
  • (426)
  • (0)
Route
  • (1,264)
  • (1,101)
  • (19)
  • (10)
  • (0)
  • More
Language
  • More
Showing 2,394: English reviews
Slough, United Kingdom
Level 3 Contributor
20 reviews
7 helpful votes
Reviewed today
NEW

Flown Austrian airlines, many times before. Their aircraft are very clean and fresh. Cabin crew are very friendly and attentive to all passengers. Austrian airlines still continue to offer complimentary food and drink in both cabins. Long may that continue! Their business class has the middle seat blocked off, so it’s four seats across. They don’t have any inflight entertainment,...

Date of travel: December 2018
More 
Europe Business Class London - Larnaca

Helpful?
Thank 54darrenh
Vienna, Austria
Level 3 Contributor
9 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

The Departure. The space waiting arrangements differentiating between business class and economy started far too late with the results of disturbing passengers to move somewhere else at the start of an over ten hour flight. Not a good start.!!(15 Nov). It was clear right from the beginning that Austrian had configured their biggest jet in such a way that comfort...

Date of travel: November 2018
More 
International Economy Vienna - Mahebourg

Helpful?
Thank cedarrick
Shenzhen, China
Level 5 Contributor
35 reviews
8 helpful votes
Reviewed yesterday
NEW

The aircraft is relatively new.The economy class seats have plenty of front and rear seats, and the left and right seats are more spacious, which is more comfortable than the old aircraft. Food international flights are almost the same, a bread,a butter, a little salad, a little appetizer,the staple food is noodles or rice.

Date of travel: October 2018
International Economy Hong Kong - Vienna
Helpful?
Thank szlghq
Bangkok, Thailand
Level 6 Contributor
388 reviews
150 helpful votes
Reviewed yesterday
NEW

We were 4 people flying on return flight from Switzerland to Vienna, and paid on both trips guaranteed emergency exit row seat ( extra charges). On the way back we did not receive those seats as paid and all we wanted is an explanation and moreover the money back for a service paid but not received. 5 emails written but...

Date of travel: September 2018
More 
Europe Economy Basel - Vienna

Helpful?
Thank Londondinu
2 reviews
Reviewed yesterday
NEW

- check-in procedure - fluent / online - boarding ok - flight services ok - overall comfort acceptable

Date of travel: November 2018
Europe Economy Vienna - Nice
Helpful?
Thank josefbures
Montrose, Colorado
Level 3 Contributor
11 reviews
4 helpful votes
Reviewed yesterday
NEW

We had heard mixed reviews of Austrian, but were very happy with our experience. Checking in was a breeze. The flight left on time. The food was good (really good chocolate mousse!), and the staff was professional and courteous. We would definitely fly with them again.

Date of travel: December 2018
International Economy Vienna - Chicago
Helpful?
Thank CLSperling
Stamford, Connecticut
Level 4 Contributor
37 reviews
8 helpful votes
Reviewed yesterday
NEW
via mobile

Recently I have flown with Austrian Airline and I was impressed with their professionalism. It was a very short flight (1:30 hours), and they served snakes and drinks (alcoholic and non alcoholic).The airplane was full but the flight attendants were sable to store all the cary on luggage. The flight was on time.I will fly with them again.

Date of travel: December 2018
Europe Economy Bucharest - Vienna
Helpful?
Thank Ellen4867
1 review
Reviewed yesterday
NEW
via mobile

This airline is a complete disappointment - starting with the rude staff, continuing with the long flight delays and in the end - seat change (even though previously booked) in the very last second. I have never experienced such improfessionalism, rudeness and never felt so dissatisfied. I will never use the services of the Austrian Airlines again.

Date of travel: December 2018
Europe Economy Vienna - Sofia
Helpful?
Thank Violina Ivanova K
Oxford, Ohio
Level 4 Contributor
36 reviews
14 helpful votes
Reviewed 2 days ago
NEW

It was absolutely a delightful experience with the crew, environment, and service of the Austrian Airlines! This was my first time using this Airline and what a great surprise and pleasure that was ... and to be honest, I never really heard of this Airline and now that I knew, they will be among all my other favorites! The most...

Date of travel: December 2018
More 
International Business Class Chicago - Vienna

Helpful?
Thank ettounom
Level 2 Contributor
8 reviews
1 helpful vote
Reviewed 2 days ago
NEW

I really enjoyed Austrian air transatlantic flight. I took regular economy from Vienna to Amman and Econo plus from IAD to Vienna and return. There was nothing special about the shorter haul flight. For the longer flight, the crew were professional and their uniforms are snazzy. Food was ok, served with a european flair. I upgraded to Economy plus which...

Date of travel: October 2018
More 
International Economy Washington DC - Vienna

Helpful?
Thank Katy W
See travel tips for airlines
“Just ask them what you need and they will help you! They are great!”
ettounom, 2 days ago | Read review
“Book whith another air line”
sentrv, 4 days ago | Read review
“when business class, the single seats have more privacy”
rahuls53, 6 days ago | Read review
“As on Lufthansa, you have to pay for WIFI use on this airline! Maybe an arrangement of the so-called Star Alliance!”
Pollyschlo, 6 days ago | Read review
“only use them if there are no other flights available”
MancandProud, 1 week ago | Read review
Show next 5 travel tips 5 of 10
About Austrian Airlines
Vienna-based Austrian Airlines (OS) flies to six destinations within Austria and more than 80 destinations in about 50 countries across Europe, Asia, North Africa and North America. The airline recently rebranded as myAustrian but still commonly referred to as Austrian Airlines. The airline's hub is at Vienna International Airport (VIE), and focus cities include Graz Airport (GRZ), Innsbruck Airport (INN) and Salzburg Airport (SZG). Austrian Airlines has aircraft with a variety of configurations, including wide body jets with Business and Economy Class cabins, as well as all-Economy Class narrow body jets. Austrian is the flag carrier for the country of Austria and a member of the Star Alliance.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

1,075 photos of this airline

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (1075)
Viewed
Airport (116)
Viewed
Food and Drink (200)
Viewed
Cabin (72)
Viewed
Onboard Feature (51)
Viewed
Our fleet (37)
Viewed
View from Window (114)
Viewed
Seat (67)
Viewed
Airline Lounge (19)
Viewed
Other (399)