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Asiana Airlines


2,471 reviews
Headquarters: No 47 Osae-Dong Gangseo-gu, Seoul 157-713 South Korea 011 82 2-2669-8000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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2,471 Reviews from our TripAdvisor Community

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2,471 reviews from our community

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Showing 1,019: English reviews
Tokyo, Japan
Level 1 Contributor
3 reviews
7 helpful votes
Reviewed 2 weeks ago

ペットと一緒に旅行する場合には、アシアナ航空は選ばない方がいいと思います。将来、改善されたペットポリシーが発行されることを強く望みます。I booked a flight from ICN to FRA, being accompanied by small pets in cabin. But I cancelled it because they require pets to be stored in the luggage space above the seats during take-off and landing according to their rule. Though I informed them of the pet accident caused by United Airline in March 2018 and United Ailine's action...

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International Business Class Seoul - Frankfurt

Helpful?
3 Thank Taka1109
Level 2 Contributor
5 reviews
Reviewed 2 weeks ago

Very comfortable seats, good on board service, punctual flights.Value for the price is excellent.You can order your meal, if you have a special diet.

International Economy Istanbul - Tokyo
Helpful?
Thank Tamer A
Level 3 Contributor
7 reviews
2 helpful votes
Reviewed 2 weeks ago

Our flights from Singapore to Seoul was good - the seats were wide and spacious, the movies selection was sufficient and the food (especially Korean) was rather authentic and delicious, given the usual bad name given to airline food. We enjoyed the selection of Korean movies for the in-flight entertainment. With the high expectations set in the first flight, our...

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North Asia Economy Singapore - Seoul

Helpful?
Thank X7511HLmaryf
1 review
1 helpful vote
Reviewed 2 weeks ago via mobile

Cabin always very hot. Poor choice of movies. No choice in meals. Cheap airline... Always seems to be late.

International Business Class Seoul - Sydney
Helpful?
1 Thank Rod B
London, United Kingdom
Level 5 Contributor
51 reviews
53 helpful votes
Reviewed 3 weeks ago via mobile

I was a bit apprehensive about flying with Asians Airlines as I hadn't heard good things about them but the price and flight times worked so the choice was made. The planes are old and the decor dated but you get a good amount of leg room and seat comfort. The food was very good, which from someone as fussy...

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North Asia Economy Shanghai - Seoul

Helpful?
Thank Betty-Rose-Blossom
Kitakyushu, Japan
Level 4 Contributor
24 reviews
8 helpful votes
Reviewed 3 weeks ago

My family and I suffered an absolutley awful experience with Asiana last month. We were halfway into our flight from Fukuoka, Japan to Seoul (where we were supposed to transfer to our flight to London) when we were informed there was a problem with the landing gear and therefore we were returning to Fukuoka (why we didn't just continue to...

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International Economy Fukuoka - London

Helpful?
3 Thank RobSumner71
Madison, Wisconsin
2 reviews
3 helpful votes
Reviewed 3 weeks ago via mobile

Our flight was cancelled as we were lined up waiting to board. No reason was given. We were just asked to pick up our luggage and head to the front desk. We were told our flight would fly the next night over 18 hours after our first flight. We were very unhappy. Not sure I would fly with them again.

International Economy Chicago - Manila
Helpful?
3 Thank LightPacker685919
Level 3 Contributor
21 reviews
5 helpful votes
Reviewed 3 weeks ago via mobile

It was my first time flying with foreign flight - before I only flew with locals. First thing I was asked while on board is to close the window while the plane was flying and opened it once touched down and took off from airport. Flight attendants are ready to help with smile and fluently speaking english so no need...

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North Asia Economy Jakarta - Seoul

Helpful?
Thank Shadow C
Houston, Texas
Level 3 Contributor
10 reviews
21 helpful votes
Reviewed 3 weeks ago

This was my first time flying with them and the only reason I picked them was bc their prices were decent. My first flight with them was from Seoul to Jeju and my group of 4 missed our flight because we read the time as standard time but it was written in military time. I called the airlines and waited...

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International Economy Tokyo - Houston

Helpful?
1 Thank Kelli S
2 reviews
3 helpful votes
Reviewed 3 weeks ago

When I reached my destination I found a lot of valuable items missing from my suitcase, for instance my mobile phone, my expensive designer hand bag, my cosmetics etc. This is when I was traveling in business class! I don't even know where can i report these thieves! Their customer care email never ever responds, there is no grievance email...

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Asia Business Class Shenzhen - New Delhi

Helpful?
3 Thank Aishwarya S
See travel tips for airlines
“Have lots of patience!”
conradof826, yesterday | Read review
“Great value for your money and they have the perfect flight schedule from Manila to LA.”
QueenD18, 2 days ago | Read review
“Choose the A380 Aircraft, it provides more comfort for long distance flight.”
elmers147, 2 days ago | Read review
“learn to say a few words in korean. the crew appreciates your efforts, but of course speaks your language.”
jsalm2013, 3 days ago | Read review
“Some rows lack a window. Carefully check before selecting”
214nelsona, 3 days ago | Read review
Show next 5 travel tips 5 of 10
About Asiana Airlines
As one of two major airlines in South Korea, Asiana Airlines (OZ) operates flights to four continents. The airline, which is based in Seoul, flies to destinations within Korea and across Asia, as well as Oceania, Europe and North America. Asiana has a domestic operations hub at Seoul's Gimpo International Airport (GMP) and an international hub at Incheon International Airport (ICN). It has five classes of passenger service—First Suite Class, First Class, Business Smartium Class, Business Class and Travel Class. Aircraft configuration varies from route to route. Asiana is part of the Star Alliance.

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