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Asiana Airlines


1,670 Reviews
Headquarters: No 47 Osae-Dong Gangseo-gu, Seoul 157-713 South Korea +82-2-2669-8000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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1,670 Reviews from our TripAdvisor Community

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1,670 reviews from our community

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Showing 606: English reviews
Level 4 Contributor
22 reviews
2 helpful votes
Reviewed yesterday
NEW

It was our first experience flying with Asiana Airlines from Seoul to Sydney. The day we flew was the first day of winter in Korea and the heavy snow was falling on our way to the airport. We actually have chosen our desired seats before we departed from Sydney 2 weeks ago but when we checked in at the Asiana...

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International Economy Seoul - Sydney

Helpful?
Thank Johann K
Level 4 Contributor
23 reviews
1 helpful vote
Reviewed 3 days ago
NEW

..Really Good!!. Plane is in pretty good condition, food is great!, staff is very attentive and always taking care of business, services are always clean! (That is a Plus), the only downside I found was...entertainment options!, unless you are fluently speaking Korean, you'll get stuck in a 16 hrs flight with 3 or 4 movies you can watch at. Other...

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International Economy Los Angeles - Seoul

Helpful?
Thank Luis M
United Kingdom
Level 5 Contributor
11 reviews
3 helpful votes
Reviewed 3 days ago
NEW

Second leg of a Heathrow - Sydney flight, this deserves a separate review as the aircraft and cabin is, in my opinion, much nicer and has more modern and updated feeling, although the seats/ beds themselves are much the same as the Boeing 777, as is the service and food and beverages, which are all excellent. I sat in seat...

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International Business Class Seoul - Sydney

Helpful?
Thank al55dar
Manila, Philippines
Level 4 Contributor
22 reviews
5 helpful votes
Reviewed 6 days ago
NEW

This flight had a stop over at Incheon Airport. I was actually glad to have chosen Asiana for the reason that its layover is in Incheon Airport. That airport is very good especially for long layovers. I did not go for the free transit tours and instead just settled to stay at the Transfer Lounge. I got a good/cheap rates...

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International Economy Manila - Istanbul

Helpful?
Thank neil l
Boston, Massachusetts
Level 3 Contributor
9 reviews
1 helpful vote
Reviewed 1 week ago

Why am I paying for pains? There are 4 things that I am deeply disappointed with Asiana Airline. 1. Numerous delays: 3 times. I had to cancel my Saturday dinner appointment. But it's okay. It could happen. 2. The world worst customer service at the counter: I and my wife's seats are separated. (When I have purchased two people's tickets...

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International Economy Seoul - London

Helpful?
Thank Danny L
Level 5 Contributor
27 reviews
7 helpful votes
Reviewed 1 week ago

On the B777-200ER from New York to Seoul lasting more than 13 hours, the flight was smooth, the attendants were friendly, the seats were comfortable and had enough leg space. Very clean, spacious, mostly quiet except for one child having certain reactions at times (and the flight steward tried to help). Two items were given to every passenger: In-flight slippers,...

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International Economy New York City - Seoul

Helpful?
Thank Suzanne S
Uppsala, Sweden
Level 6 Contributor
117 reviews
28 helpful votes
Reviewed 1 week ago via mobile

Long flight very good, but many shorter flights have old planes. Service is good. Food is normal airline quality.. On short distances normally no entertainment system or only over head with some random programs running. With that said it's possible to find good prices tickets if you book in time and they seldom late or cancelled.

North Asia Economy Seoul - Tokyo
Helpful?
Thank Ida L
Tokyo, Japan
Level 4 Contributor
40 reviews
13 helpful votes
Reviewed 1 week ago

HND to ICN 2h 20min.Relax and comfortable. ICN to IST is long fright but I could watch many good movies and I took delicious Korean food at this fright.

International Economy Tokyo - Istanbul
Helpful?
Thank boulderTokyo
Level 1 Contributor
2 reviews
Reviewed 1 week ago

Been flight with Koreanair mostly. but Asian has good price compare to Koreanair and seat was very comportable.

International Business Class Seoul - Los Angeles
Helpful?
Thank josephlI4953EK
London
Level 6 Contributor
277 reviews
45 helpful votes
Reviewed 1 week ago via mobile

I had no problems checking in online a few days before flight, everything went smooth. Good check in at counter desk. Flight was good with a meal provided, drinks hot and cold handed out.

North Asia Economy Beijing - Busan
Helpful?
Thank perfect_spy
See travel tips for airlines
“Reconfirm your booking and your selected seats one day before departure and come earlier to the airport on your departure date.”
627johannk, yesterday | Read review
“INC airport is huge! and transfers are a mess, beware and be prepared, better to have at least 2.5 Hrs Layover time.”
luismE5841IS, 3 days ago | Read review
“if you have a stop over at Incheon Airport, you can actually take a good shower in that airport for free (along with free shower kits)”
neill129, 6 days ago | Read review
“Just don't fly with ASIANA.”
, 1 week ago | Read review
“Check to see what type of meals are available, prior to booking with the airlines if you have specific dietary preferences.”
, 1 week ago | Read review
Show next 5 travel tips 5 of 10
About Asiana Airlines
As one of two major airlines in South Korea, Asiana Airlines (OZ) operates flights to four continents. The airline, which is based in Seoul, flies to destinations within Korea and across Asia, as well as Oceania, Europe and North America. Asiana has a domestic operations hub at Seoul's Gimpo International Airport (GMP) and an international hub at Incheon International Airport (ICN). It has five classes of passenger service—First Suite Class, First Class, Business Smartium Class, Business Class and Travel Class. Aircraft configuration varies from route to route. Asiana is part of the Star Alliance.
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