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Asiana Airlines


2,598 reviews
Headquarters: No 47 Osae-Dong Gangseo-gu, Seoul 157-713 South Korea 011 82 2-2669-8000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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2,598 Reviews from our TripAdvisor Community

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2,598 reviews from our community

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Showing 1,087: English reviews
Jakarta, Indonesia
Level 1 Contributor
2 reviews
Reviewed yesterday
NEW

Me and my sister used Asiana Airlines, a star alliance member last October 2018 from Jakarta – Incheon (OZ762 & OZ761) A 330-300. Seat configuration 2-4-2, and our seat 35K with an ample leg room, we had basic comfort blanket and pillow. Our flight was 11.45 PM, we had a breakfast couple hours before landing, choices were chicken porridge and...

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North Asia Economy Jakarta - Seoul

Helpful?
Thank HestiHelly
Manila, Philippines
Level 5 Contributor
91 reviews
59 helpful votes
Reviewed 2 days ago
NEW

We took Asiana for our family trip to Seoul and back to Manila. During the Manila-Incheon leg, I was given mushroom congee and since it was early morning, I guess that was sufficient to tide me over to the real breakfast. On the Incheon-Manila leg, I was given the Sambap - a beef stew with rice, samjang sauce and a...

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North Asia Economy Manila - Seoul

Helpful?
Thank Mylene E
West Midlands, United Kingdom
Level 6 Contributor
372 reviews
124 helpful votes
Reviewed 2 days ago
NEW

Started my second part of my trip to Sydney and we changed aircraft at seoul to the A380 and the flight in Business was half empty but the service and crew were amazing nothing was too much and the seats and flat beds very comfortable.served 4 courses on board. Again shame about poor entertainment selection.

International Business Class Seoul - Sydney
Helpful?
Thank RichieC82
West Midlands, United Kingdom
Level 6 Contributor
372 reviews
124 helpful votes
Reviewed 2 days ago
NEW

First time I've used Asiana Airline and i was very impressed from check-in to arrival at South Korea The crew and service was very good and food was good my only grip would be that the entertainment on the flight was pretty poor not a lot of choice not like other airlines that have many channels to pick from. Nothing...

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International Business Class London - Seoul

Helpful?
Thank RichieC82
Singapore, Singapore
Level 4 Contributor
34 reviews
10 helpful votes
Reviewed 2 days ago
NEW
via mobile

Flew with Asiana to Incheon, and from Gimpo to Jeju. During my flight to Incheon, the inflight entertainment had some issues which prompted an entire shutdown to reboot for 20 mins in the middle of a red eye flight. Food choice was limited and didn’t taste very good. Inflight entertainment is extremely limited. So note that their domestic flight does...

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North Asia Economy Singapore - Seoul

Helpful?
Thank Joanieeee
Paranaque, Philippines
Level 6 Contributor
215 reviews
66 helpful votes
Reviewed 3 days ago
NEW

Asiana takes extra care of special need passengers and I appreciated their efforts to make your flight comfortable.

North Asia Economy Manila - Seoul
Helpful?
Thank ron d
Seattle,WA
Level 2 Contributor
6 reviews
9 helpful votes
Reviewed 3 days ago
NEW
via mobile

I was excited to take Asiana because I had used it many years ago and thought they were very classy even when traveling economy. This time around was a little disappointed. Yes the seats are roomy when you take the Boeing 777. But when you switch over to an Airbus if you have an aisle seat get ready for the...

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International Economy Seattle - Bangkok

Helpful?
1 Thank KevinM327
Edgware
Level 4 Contributor
30 reviews
6 helpful votes
Reviewed 4 days ago
NEW

We were a family of 3 on a family holiday and decided to take 2 suitcases, we had a total allowance of 69kg between us. When we checked in at Seoul one of our cases weighed 21 kg and the other one was 25 kg total 46 kg. However with this Airline the maximum case weight must not exceed 23...

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International London - Seoul

Helpful?
1 Thank Simon R
NYC
Level 3 Contributor
20 reviews
10 helpful votes
Reviewed 5 days ago
NEW

Check in was quick and headed to the Swissair lounge. Fairly unimpressive but a lounge none the less. The lounge in Incheon was large and had a good selection of food and drinks. The 777 from JFK to ICN had fully flat seats and good space. Foot space in the bed position was a little tight but doable. The food...

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International Business Class New York City - Phuket

Helpful?
1 Thank Robert B
Rayleigh, United Kingdom
Level 6 Contributor
274 reviews
208 helpful votes
Reviewed 6 days ago
NEW

Asiana have had issues with catering that they say are now over. They're not. Rather than a choice between different western meals as has always been the case, now you get chicken. The flight lasts 12 hours and arrives about 1900 London time, and you get fed scrambled egg as your prelanding meal. Really? The crew were apologetic; the plane...

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International Business Class Seoul - London

Helpful?
Thank ethelman2
See travel tips for airlines
“bring your own eye-shield for sleeping, the airlines did not provide”
HestiHelly, yesterday | Read review
“Please book your seats as early as possible.”
655mylenee, 2 days ago | Read review
“Smartium Economy is worth paying that little extra for”
KRDCambs, 1 week ago | Read review
“Pick the single seat if you are travelling alone.”
381vashtil, 3 weeks ago | Read review
“Smile at the staff-they'll smile back!”
Chris_in_Saijo, 4 weeks ago | Read review
Show next 5 travel tips 5 of 10
About Asiana Airlines
As one of two major airlines in South Korea, Asiana Airlines (OZ) operates flights to four continents. The airline, which is based in Seoul, flies to destinations within Korea and across Asia, as well as Oceania, Europe and North America. Asiana has a domestic operations hub at Seoul's Gimpo International Airport (GMP) and an international hub at Incheon International Airport (ICN). It has five classes of passenger service—First Suite Class, First Class, Business Smartium Class, Business Class and Travel Class. Aircraft configuration varies from route to route. Asiana is part of the Star Alliance.

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