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All Nippon Airways (ANA)


4.5 of 5 bubbles
2,539 Reviews
Headquarters: Shiodome-City Center Higashi-Shimbashi Minato-ku, 105-7140 Tokyo Prefecture +81-0570-029-709 Website
Rating summary
  • 4 of 5 bubbles
    Legroom
    4 of 5 bubbles
    Seat Comfort
  • 4.5 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4.5 of 5 bubbles
    Cleanliness
    4.5 of 5 bubbles
    Check-in and Boarding
  • 4 of 5 bubbles
    Food and Beverage
    4 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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2,539 Reviews from our TripAdvisor Community

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2,539 reviews from our community

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Showing 615: English reviews
Singapore, Singapore
Level Contributor
18 reviews
4 of 5 bubbles Reviewed yesterday NEW

Gate number (Tokyo to Singapore).: We used thier self check in system at kiosk but we didnt get informed that gate number has changed. Even the ground staff didnt update us . Inside the airport does not have system prompt about flight status such as latest gate number . lucky we are inside and noticed that boarding gate has changed....

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North Asia Economy Singapore - Tokyo

Helpful?
Thank Santorex
San Jose, California
Level Contributor
183 reviews
102 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

I enjoyed my trip on ANA. It was my first time on the Dreamliner, where the layout of the plane is a bit different. The bathrooms are located in the center of the plane and not in the back. The economy class seats do not have a lot of room, like many modern airlines. The entertainment center was great and...

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International Economy San Jose - Jakarta

Helpful?
Thank sarah999999999
Ivins, Utah
Level Contributor
52 reviews
28 helpful votes
3 of 5 bubbles Reviewed 5 days ago NEW

The "Air Japan" regional service of ANA is a much lower quality experience compared to the long haul ANA flights. The flight from Tokyo to Saigon had relatively uncomfortable Business Class seats, skimpy pillows, poor food and indifferent service. Not a good choice.

Southeast Asia Business Class Tokyo - Ho Chi Minh City
Helpful?
Thank Dave H
Ivins, Utah
Level Contributor
52 reviews
28 helpful votes
4 of 5 bubbles Reviewed 5 days ago NEW

ANA delivered an excellent experience during a recent flight from Tokyo to LAX. The aircraft was new, the seating comfortable and the service attentive. Food choices were good. The full lay flat seats with a futon were very nice. This is a good choice.

International Business Class Tokyo - Los Angeles
Helpful?
Thank Dave H
New York City, New York
Level Contributor
140 reviews
55 helpful votes
2 of 5 bubbles Reviewed 6 days ago NEW

This is the first time flying ANA Nippon and will probably be the last. My wife and I usually fly Delta or Jet Blue overseas. But I had United points that were expiring and ANA was a Star Alliance partner. Flew from JFK to Narita on Saturday February 11th Flight 9 with my wife who was going to Tokyo on...

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International Economy Tokyo - New York City

Helpful?
Thank paulenich
London
1 review
1 of 5 bubbles Reviewed 1 week ago NEW

Super Value fare booked on the US website is inflexible -- non-refundable and non-changeable. Had the tickets been booked on the Japanese website under "Value 75" fare, it would have been USD5 more per sector, however, it would have been fully refundable (less small fee). I tried to change my booking less than 48 hours after reservations, and the customer...

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Domestic Economy Tokyo - Sapporo

Helpful?
Thank Vivian O
Level Contributor
99 reviews
17 helpful votes
4 of 5 bubbles Reviewed 1 week ago

i was of impression that food would be japanese or oriental. i was pleasantly surprised to have an above average veg option. the drinks menu was comprehensive. the airport lounge was average, nothing special for business class travellers. seats were nice, and an average plus enetertainment selection. extremely polite staff. on return leg though check in at macau terminal was...

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Asia Business Class Tokyo - Hong Kong

Helpful?
Thank Tejas P
San Antonio, Texas
Level Contributor
3 reviews
1 helpful vote
5 of 5 bubbles Reviewed 1 week ago via mobile

My wife and I flew ANA for the first time on our vacation to Malaysia, Singapore, and Cambodia. The service we received was very professional, friendly, and prompt. It quickly became obvious that ANA stresses good customer service with their staff. From the time we arrived at the counter until we deplaned we were treated like preferential customers. I really...

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International Business Class San Antonio - Kuala Lumpur

Helpful?
Thank Kilraen
Level Contributor
16 reviews
6 helpful votes
4 of 5 bubbles Reviewed 1 week ago

Travelled from Tokyo to Singapore on 15th Feb 2017. The entire flight experience is good. Having said that, domestic flight from Chitose to Narita could be a patience waiting game. Nevertheless, crews are lovely and polite, clean restroom and delicious meals. Overall is a good flight from Tokyo - Singapore! :)

Southeast Asia Economy Tokyo - Singapore
Helpful?
1 Thank MrYapLeeSan
Melbourne, Australia
Level Contributor
59 reviews
10 helpful votes
4 of 5 bubbles Reviewed 1 week ago

A very comfortable flight that ran on time. The aircraft was clean, the bilingual crew were friendly and efficient, and the meals were good quality and tasty. No complaints and look forward to our next trip with them.

International Premium Economy Sydney - Tokyo
Helpful?
Thank kyw20152015
See travel tips for airlines
“Choose a seat in the middle of the cabin away from galleys and lavatories.”
 of 5 bubbles Q5837IJdaveh, 5 days ago | Read review
“Choose another airline. the 1/2 full flights tells you to "stay away".”
 of 5 bubbles paulenich, 6 days ago | Read review
“try to get direct flight from mumbai on dreamliner, stopover leaves a lot of hassle with check in etc”
 of 5 bubbles 723tejasp, 1 week ago | Read review
“Fly into Haneda rather than Narita if you can.”
 of 5 bubbles kyw20152015, 1 week ago | Read review
“Promotion or good discount for Long distance flight Use hitachi pointinfinity solution to retain customers loyalty”
 of 5 bubbles , 1 week ago | Read review
Show next 5 travel tips 5 of 10
About All Nippon Airways (ANA)
ANA, or All Nippon Airways (NH), is a Japanese airline headquartered in Tokyo. It flies to about 50 destinations within Japan and 32 international destinations in Asia, Europe and North America. ANA operates hubs at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT), and secondary hubs at Osaka's Kansai International Airport (KIX) and Chūbu Centrair International Airport (NGO). The airline has several subsidiaries, including regional airline ANA Wings, and low-cost carriers Air Do and Vanilla Air. It flies aircraft with a variety of cabin configuring that include First Class, Business Class, Premium Economy Class and Economy Class. The airline is a member of the Star Alliance.

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