We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

ANA (All Nippon Airways)


3,901 Reviews
Headquarters: Shiodome-City Center Higashi-Shimbashi Minato-ku, 105-7140 Tokyo Prefecture +81-0570-029-709 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

3,901 Reviews from our TripAdvisor Community

Write a Review

3,901 reviews from our community

Filter reviews by popular destinations:
All reviews Tokyo Osaka Bangkok Sapporo Okinawa Singapore Hong Kong Frankfurt Fukuoka Nagoya New York City Honolulu Los Angeles
Traveler rating
Cabin
  • (731)
  • (78)
  • (233)
  • (19)
Route
  • (597)
  • (285)
  • (87)
  • (77)
  • (15)
  • More
Language
  • More
Showing 1,061: English reviews
Brisbane, Australia
Level 6 Contributor
209 reviews
80 helpful votes
Reviewed 3 days ago
NEW

Very smooth, in all ways, domestic flight. Nice bento box lunch. Staff were friendly and discreet. Nothing to complain about. ANA is a very good airline and seems very well run.

Domestic First Class Tokyo - Sapporo
Helpful?
Thank Alan S
Santa Clara, California
1 review
Reviewed 3 days ago
NEW

I was flying along with my dog on this flight. I checked with the attendants before flying from Delhi and was told that my dog was in the cargo section. During my halt at Tokyo, I again inquired about the whereabouts of my dog..but it was very hard to explain what I was talking about. They couldn't even understand this...

More 
International Economy New Delhi - San Francisco

Helpful?
Thank talk2neha
Tokyo, Japan
Level 3 Contributor
14 reviews
6 helpful votes
Reviewed 3 days ago
NEW

I flew round-trip from Tokyo to Kuala Lumpur. This was my first flight with ANA since 2004 because I've always focused on price (think Air Asia). However, for this seven-hour flight one-way I decided to focus a little more on comfort. I ended paying $100 more for the round-trip ticket compared to the cheapest flight after factoring in meals and...

More 
Southeast Asia Economy Tokyo - Kuala Lumpur

Helpful?
3 Thank davegras
Bryan, Ohio
Level 5 Contributor
58 reviews
18 helpful votes
Reviewed 5 days ago
NEW

ANA is a top notch airline with impeccable service. Their biz-class seats, amenities, and in-flight entertainment were tremendous. But their service really sets them apart. I don't know what their ratio of flight attendants to passengers is, but there was always someone there if you needed something. We never had to seek anyone out when we had a need. All...

More 
International Business Class Los Angeles - Tokyo

Helpful?
Thank Mitchell O
Sydney, Australia
Level 4 Contributor
27 reviews
11 helpful votes
Reviewed 5 days ago
NEW

Flew from Sydney Kingsford Smith to Tokyo Haneda on 22 Sep 2017. The check-in experience was smooth and the staff were welcoming and helpful - they also managed to board a whole 787 in 10 minutes! The flight itself was very nice, with the 9-hour flight time passing by with ease. Food was decent for airline economy class (I had...

More 
International Economy Sydney - Tokyo

Helpful?
Thank Danny1670
Fort Meade, Maryland
Level 6 Contributor
131 reviews
33 helpful votes
Reviewed 6 days ago
NEW

Financial sector rating agencies have been constantly criticized by their biased rating methods and its disastrous consequences for general public. The same looks it is happening with airline rating agencies. The now "de facto" national flag-carrier of Japan, ANA is a painfully good example. The flight I took, NH105 is usually the choice for whom work up to late evening...

More 
International Business Class Los Angeles - Tokyo

Helpful?
Thank QuietBrazilian
Pune, India
Level 3 Contributor
12 reviews
Reviewed 1 week ago

I always use ANA for travel to Japan and ANA always lives upto the expectation and quality. Japanese are anyway extremely quality conscious which is seen in their flight operations as well. Really a very good airline.

North Asia Economy Mumbai (Bombay) - Tokyo
Helpful?
Thank sushantdusange
Level 5 Contributor
59 reviews
11 helpful votes
Reviewed 1 week ago

Had heard many good things for ANA service on the inter-continental flights especially on their Dreamliner but was disappointed when we took this flight it was on an old single aisle plane. The seats were comfy enough but quite old and the IFE TV screens were very old and small and crackly. The service was fantastic though.

North Asia Economy Hong Kong - Tokyo
Helpful?
1 Thank Kevin R
Singapore, Singapore
Level 3 Contributor
20 reviews
12 helpful votes
Reviewed 1 week ago

Travelled on ANA quite a number of times over the past few years. Rates and service above par compared to SQ. I like the way the staff conduct their overhead compartment checks. Very systematic. Very careful. My family enjoy this airline service.

North Asia Economy Singapore - Tokyo
Helpful?
Thank Go4Snow
Mumbai, Maharashtra, India
Level 6 Contributor
115 reviews
30 helpful votes
Reviewed 1 week ago

I have traveled 2 times with this Airways for business trip, 1st time in July-17 and 2nd time in Sept-17. In both the time the quality of service, food, instructions, media content which are movies, songs and entertainment stuff was really nice. For a long person like me leg space is very important and it was just perfect in economy...

More 
North Asia Economy Mumbai (Bombay) - Tokyo

Helpful?
Thank KDSampat
No reviews match your filter preferences. Remove a filter or to read reviews.
See travel tips for airlines
“Either choose the special meal or bring your own food. Food is really terrible.”
talk2neha, 3 days ago | Read review
“For extra comfort try take windows side solo seats but note some ones are missing window”
QuietBrazilian, 6 days ago | Read review
“If you know few Japanese words e.g. Thankyou = Arigato Goizasmas they even give you more respect.”
KDSampat, 1 week ago | Read review
“Be on time always!”
KANDIRAIN, 1 week ago | Read review
“Do not use this airline”
christyf897, 2 weeks ago | Read review
Show next 5 travel tips 5 of 10
About ANA (All Nippon Airways)
ANA, or All Nippon Airways (NH), is a Japanese airline headquartered in Tokyo. It flies to about 50 destinations within Japan and 32 international destinations in Asia, Europe and North America. ANA operates hubs at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT), and secondary hubs at Osaka's Kansai International Airport (KIX) and Chūbu Centrair International Airport (NGO). The airline has several subsidiaries, including regional airline ANA Wings, and low-cost carriers Air Do and Vanilla Air. It flies aircraft with a variety of cabin configuring that include First Class, Business Class, Premium Economy Class and Economy Class. The airline is a member of the Star Alliance.

2,278 photos of this airline

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (2278)
Viewed
Airport (296)
Viewed
View from Window (195)
Viewed
Airline Lounge (90)
Viewed
Seat (199)
Viewed
Food and Drink (542)
Viewed
View from window (28)
Viewed
Food and Drink (110)
Viewed
Onboard Feature (73)
Viewed
Cabin (125)
Viewed
Airline Lounge (18)
Viewed
Onboard features (15)
Viewed
Seat (29)
Viewed
Airport (4)
Viewed
Our fleet (28)
Viewed
Cabin (2)
Viewed
Other (524)