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(ANA) All Nippon Airways

2,979 Reviews
Headquarters: Shiodome-City Center Higashi-Shimbashi Minato-ku, 105-7140 Tokyo Prefecture +81-0570-029-709 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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2,979 Reviews from our TripAdvisor Community

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2,979 reviews from our community

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Showing 716: English reviews
San Francisco, California
Level Contributor
15 reviews
21 helpful votes
Reviewed 2 days ago NEW

One of the best service of Asia Airline. Brand new 777, clear and comfortable. Good price of tickets, Excellent service and tasted in-flight meals. The seat is roomy and comfortable. I'm enjoyed very journey with ANA.

International Economy San Francisco - Tokyo
Thank Wendy C
Hong Kong, China
Level Contributor
122 reviews
70 helpful votes
Reviewed 3 days ago NEW

Brand new 787, clean and comfortable. Good meals, great service. All flights on time. Seat comfort good,slightly expensive tickets compared to others, but with no stop in US, worth the slight extra. Would use again.

International Economy Hong Kong - Mexico City
Thank Marc_C433
Hong Kong, China
Level Contributor
284 reviews
80 helpful votes
Reviewed 3 days ago NEW via mobile

Really modern aircraft with a slightly different configuration than you wld imagine , spacious and comfortable. Staff were very good and helpful and diligent. Food on the whole ok , won't rave about it. The movies and dram selection left a lot to be desired to be honest . That's the only down side of the trip. Otherwise cannot complain...

North Asia Business Class Hong Kong - Tokyo

Thank Astrojoy
Level Contributor
24 reviews
5 helpful votes
Reviewed 4 days ago NEW

I don't think any airline can beat the service of Asian airlines. The service is excellent from the ground to the skies. The airplane seating is very comfortable and the airlines seem to note that many customers are solo flyers, and configures the plane to the business people needs. I think that is a great plan....as more people are traveling...

International Business Class Honolulu - Tokyo

1 Thank sharon s
Level Contributor
22 reviews
1 helpful vote
Reviewed 4 days ago NEW via mobile

At first, very hesitant to fly with ANA, took the chance and no regrets at all! Boarding is always on time, crew are very helpful and accommodating. The in-flight food is great. I traveled with my family Tokyo, Japan and for 13 hours flight kids had no complains.

International Economy Toronto - Tokyo
Thank Arm2yan
Las Vegas, Nevada
Level Contributor
56 reviews
52 helpful votes
Reviewed 4 days ago NEW via mobile

While the service on this airline was excellent and the cabin attendants were cheerful and attentive, the business class seats of ANA did not come up to the standards that I have come to expect from International business class. The seats wew about like domestic seats in most American carriers. The did not go flat like most modern international airline...

International Business Class Honolulu - Tokyo

Thank Kondan
Glastonbury, United Kingdom
Level Contributor
7 reviews
5 helpful votes
Reviewed 4 days ago NEW

Wonderful flight with friendly attentive service. Best airline have ever flown with. Very good choice of food and inflight entertainment

International Business Class London - Tokyo
Thank cac7
Level Contributor
98 reviews
7 helpful votes
Reviewed 6 days ago NEW

Enjoyed travelling from Shanghai to Tokyo Haneda using this airline because I appreciate the good food and service of the airline.

North Asia Economy Shanghai - Tokyo
Thank kevsChina
Hanover Park
Level Contributor
10 reviews
Reviewed 1 week ago NEW

Very good service. Flight attendants very friendly. Check in crew helpful. Gave directions. Do not leave any passengers behind

International Premium Economy Chicago - Tokyo
Thank Ma Gracia B
Cleveland, Oh
Level Contributor
1,413 reviews
512 helpful votes
Reviewed 1 week ago

This is a good airlines in many respects. It has a good fleet, with many brand new 787. I flew a round trip from Narita to Saigon. The outgoing plane was a bit old, it could have done with a new interior, the seats in business were not fully reclinable, etc. Going back it was a newer plain and everything...

Southeast Asia Business Class Tokyo - Ho Chi Minh City

Thank marcopolo111
See travel tips for airlines
“Very good customer service”
MaGraciaB, 1 week ago | Read review
“Japanese Meal is consistently better than Western Meal assuming you like Seafood”
TrungH827, 3 weeks ago | Read review
“Best airline to fly from LHR to Tokyo? Never use BA!!”
970ct, 3 weeks ago | Read review
“Be very careful dealing with reservation agents who are not well trained, stupid, rude or dishonest”
drwizardsea, 4 weeks ago | Read review
“Enjoy it! Great airline!”
N4605CMseand, 4 weeks ago | Read review
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About (ANA) All Nippon Airways
ANA, or All Nippon Airways (NH), is a Japanese airline headquartered in Tokyo. It flies to about 50 destinations within Japan and 32 international destinations in Asia, Europe and North America. ANA operates hubs at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT), and secondary hubs at Osaka's Kansai International Airport (KIX) and Chūbu Centrair International Airport (NGO). The airline has several subsidiaries, including regional airline ANA Wings, and low-cost carriers Air Do and Vanilla Air. It flies aircraft with a variety of cabin configuring that include First Class, Business Class, Premium Economy Class and Economy Class. The airline is a member of the Star Alliance.

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