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ANA (All Nippon Airways)


7,276 reviews
Headquarters: Shiodome-City Center Higashi-Shimbashi Minato-ku, 105-7140 Tokyo Prefecture 011 81 570-029-709 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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7,276 Reviews from our TripAdvisor Community

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7,276 reviews from our community

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Showing 2,076: English reviews
Level 3 Contributor
21 reviews
47 helpful votes
Reviewed today
NEW

The crew was not too warm, the aircraft was not too new and there wasn't anything very interesting to do .

North Asia Economy Tokyo - Shanghai
Helpful?
Thank Daniele A
Level 5 Contributor
57 reviews
15 helpful votes
Reviewed today
NEW

My regular flight from Itami for Haneda is always good and Crew are so nice that I could have a comfortable time on the air. Most of flight are on time, although sometimes have a slight delay from scheduled. I enjoy audio service on seat, especially Japanese RAKUGO entertainment.

Domestic Economy Osaka - Tokyo
Helpful?
Thank 117yasuyukik
Texas
Level 3 Contributor
22 reviews
1 helpful vote
Reviewed today
NEW

Great service. The flight crew were so courteous and kind. Very helpful. Always had a cheerful face. the seats were comfortable and flights were on time. The star alliance helped us gain mile points too

International Economy San Francisco - Bangkok
Helpful?
Thank shrutis1989
Freiburg im Breisgau, Germany
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed yesterday
NEW

This was not the first time I have flown ANA, nor will it be the last. The flight was on time, baggage was unloaded promptly and the staff were very friendly and helpful.

International Business Class Tokyo - Sydney
Helpful?
Thank Fearless19359522427
Vancouver, Canada
2 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

The reason we flew ANA is because they stop at Haneda airport, not the Narita airport. It saved us lots of time. The cabin services was very good,friendly and always smile. The food was good except the cold sandwitch. The ANA ground service agent helped my father with Wheelchair( You may request when you booked the flight) This lady provided...

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International Economy Vancouver - Singapore

Helpful?
Thank Daydream15042929513
Los Angeles, California
Level 6 Contributor
322 reviews
133 helpful votes
Reviewed 2 days ago
NEW

The ANA Club in Tokyo is like a cattle car --stuffed with people, no room to sit. They do not serve diet Pepsi, nor Diet coke on their flights, only Pepsi out of a two liter bottle. The flight was on time, but we were disappointed it was not United from Tokyo - LAX.

International Economy Tokyo - Los Angeles
Helpful?
Thank Keith P
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Los Angeles, California
Level 6 Contributor
322 reviews
133 helpful votes
Reviewed 2 days ago
NEW

This is a code share with United, but it does not honor the baggage allowances of United nor does it upgrade you to Premium coach. It also does not serve diet coke, or any diet soft drink. It is virtually impossible to reach ANA by phone from Bangkok -- even if you phone Tokyo. I'd look for another code-share partner.

North Asia Economy Bangkok - Tokyo
Helpful?
Thank Keith P
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Calvi, France
Level 6 Contributor
272 reviews
187 helpful votes
Reviewed 5 days ago
NEW

Great experience at the suite check-in at Narita airport. The 777 is equipped in first class in a way that does not give you the impression that you have a huge amount of space. But the cabins are actually ok but you feel a bit confined (at least much more than on Lufthansa or Singapore airlines. Staff is extremely dedicated,...

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International First Class Tokyo - San Francisco

Helpful?
1 Thank zelal25
Level 3 Contributor
12 reviews
2 helpful votes
Reviewed 5 days ago
NEW

A very fine exxperience with top personnel and very friendly staff. The total experience was a real treat.

North Asia Economy Ho Chi Minh City - Taipei
Helpful?
Thank DenisC2570
Level 3 Contributor
14 reviews
Reviewed 6 days ago
NEW

ANA (NH) aka "Inspiration of Japan" is a carrier that sometimes has really good deals but is usually a bit more costly than competitors I've flown them ten times or so to, within and from Japan in the last couple of years and I love 'em. Why? Planes are clean, cabin crew is attentive, they run on time, food is...

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International Premium Economy Washington DC - Tokyo

Helpful?
Thank Hidden_World_Photos
See travel tips for airlines
“Just because you fly one leg with United, do not assume that the code-share airlines honor United's perks”
keithp867, 2 days ago | Read review
“Order the japanese menu items.”
Hidden_World_Photos, 6 days ago | Read review
“try out Premium economy”
Wingfield73, 1 week ago | Read review
“If you have never flown ANA, frankly you have never flown before ;-)”
ccpprs55, 1 week ago | Read review
“The bulkhead seats immediately behind business give masses of legroom”
jediknight340, 2 weeks ago | Read review
Show next 5 travel tips 5 of 10
About ANA (All Nippon Airways)
ANA, or All Nippon Airways (NH), is a Japanese airline headquartered in Tokyo. It flies to about 50 destinations within Japan and 32 international destinations in Asia, Europe and North America. ANA operates hubs at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT), and secondary hubs at Osaka's Kansai International Airport (KIX) and Chūbu Centrair International Airport (NGO). The airline has several subsidiaries, including regional airline ANA Wings, and low-cost carriers Air Do and Vanilla Air. It flies aircraft with a variety of cabin configuring that include First Class, Business Class, Premium Economy Class and Economy Class. The airline is a member of the Star Alliance.

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