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American Airlines


3 of 5 bubbles
14,227 Reviews
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605 +1-800-433-7300 Website
Rating summary
  • 3 of 5 bubbles
    Legroom
    3 of 5 bubbles
    Seat Comfort
  • 3 of 5 bubbles
    Customer Service
    3 of 5 bubbles
    Value for Money
  • 3.5 of 5 bubbles
    Cleanliness
    3.5 of 5 bubbles
    Check-in and Boarding
  • 3 of 5 bubbles
    Food and Beverage
    3 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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14,227 Reviews from our TripAdvisor Community

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14,227 reviews from our community

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Showing 10,771: English reviews
Metairie, Louisiana
Level Contributor
45 reviews
17 helpful votes
1 of 5 bubbles Reviewed yesterday NEW

On three separate occasions in the last 24 months, have flown MSY to MIA and back. On each occasion, the flight attendants displayed the most demoralizing attitude to passengers and their duties. On one occasion, the flight attendant just didn't bother to serve beverages on return to MSY in economy. On another occasion, the flight attendant kept texting on her...

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Domestic Economy New Orleans - Miami

Helpful?
Thank 6_Speed_Automatic
canada
Level Contributor
13 reviews
22 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

Staff service was excellent on all flights; flights were on time and food was pretty good. However, for the cost I think we should at least have TV's on board. Priority Lounge at Montego Bay deserves special mention - the staff were above average, the food was excellent and had the best pasties we have ever had! Overall a very...

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Caribbean Business Class Daytona Beach - Montego Bay

Helpful?
Thank Zaffire
Brasov, Romania
Level Contributor
30 reviews
2 helpful votes
3 of 5 bubbles Reviewed yesterday NEW

Flight typical American companies, Logo, boarding control, and the rest at dirt and pathetic service. The plane was among the earliest we've seen. The company has not offered anything to eat, given that the boarding to america, you may not have food to you. At my request, I received a coffee transparent.

USA Economy Toronto - Chicago
Helpful?
Thank cip66m
Carolina, Puerto Rico
Level Contributor
466 reviews
71 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

The flight attendant, Amanda, immediately asked me what I wanted to drink.... I told her a white wine because all my American flights serve cold reds.... she told me NO WAY!! They have room temp reds!!!!! I said OK, let me try it..... they were a great temperature.... I actually had two wines on this trip!!!!! Way to go American!!!!!!...

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Domestic First Class Philadelphia - Columbus

Helpful?
Thank gary c
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Carolina, Puerto Rico
Level Contributor
466 reviews
71 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

No first class service on this plane.... except Kate, the flight attendant.... she was super... there was not a big crowd on the plane and I noticed Kate had a word for most people and extremely pleasant and made the flight even better. I'm Executive Platinum and she served me a treat and a glass of their red wine!!!! The...

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Domestic Economy Birmingham - Philadelphia

Helpful?
Thank gary c
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West Jordan, Utah
Level Contributor
3 reviews
4 of 5 bubbles Reviewed yesterday NEW

I have flown most domestic Airlines with mixed reviews. But American is my first choice now because of their adherrance to published schedules and generally clean aircraft interiors. Also, their fares are better than the competition which is always nice.

Domestic Economy Phoenix - Atlanta
Helpful?
Thank Jeffrey M
Los Angeles, California
Level Contributor
75 reviews
27 helpful votes
5 of 5 bubbles Reviewed yesterday NEW via mobile

The best business class service from Los Angeles nonstop to London. Superior seating, service and selection of entertainment and meals over any other carrier.

International Business Class Los Angeles - London
Helpful?
Thank K T
Los Angeles, California
Level Contributor
75 reviews
27 helpful votes
5 of 5 bubbles Reviewed yesterday NEW via mobile

The best business class transcontinental service in the United States today. Superb seating, selection of entertainment & food and service better than other AA routes.

Domestic Business Class Los Angeles - New York City
Helpful?
Thank K T
Gaffney, South Carolina
Level Contributor
98 reviews
24 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

The skies were clear, but the ride was very turbulent and I got sick. The attendant was very quick to answer my light. As I was leaving, she wished me well.

Domestic Economy Charlotte - Fort Lauderdale
Helpful?
Thank Katrina B
Orlando, Florida
Level Contributor
2,198 reviews
2,431 helpful votes
2 of 5 bubbles Reviewed yesterday NEW via mobile

I hadn't flown American Airlines I'm over 7 years and now know why. The 37 minutes flight from Miami to Orlando was delayed by 45 minutes as they kept trying to get more people on the plane that were standby. After finally closing the door, they reopened it to let one more person on. Service was nice and efficient, but...

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Domestic First Class Miami - Orlando

Helpful?
Thank Steve R
See travel tips for airlines
“Better to take Jet Blue from MSY to South Florida instead of AA.”
 of 5 bubbles 6_Speed_Automatic, yesterday | Read review
“dirt and pathetic service.”
 of 5 bubbles cip66m, yesterday | Read review
“watch time on lay overs. most if you are going to dallas”
 of 5 bubbles josephlS9548RL, yesterday | Read review
“Go Business as it's affordable”
 of 5 bubbles caribblu, 2 days ago | Read review
“Dont pay for a seat - there are plenty available”
 of 5 bubbles tellinlikeitis, 2 days ago | Read review
Show next 5 travel tips 5 of 10
American Airlines Baggage Fees
  • Domestic United States
    • 1st Bag: $25
    • 2nd Bag: $35
    • 3rd Bag: $150
    • Each bag maximum 50 lb/23 kg
  • United States to Canada
    • 1st Bag: $25
    • 2nd Bag: $35
    • 3rd Bag: $150
    • Each bag maximum 50 lb/23 kg
  • United States to Mexico
    • 1st Bag: $25
    • 2nd Bag: $40
    • 3rd Bag: $150
    • Each bag maximum 50 lb/23 kg
More ▾
About American Airlines
Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
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