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American Airlines


3 of 5 bubbles
12,985 Reviews
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605 +1-800-433-7300 Website
Rating summary
  • 3 of 5 bubbles
    Legroom
    3 of 5 bubbles
    Seat Comfort
  • 3 of 5 bubbles
    Customer Service
    3 of 5 bubbles
    Value for Money
  • 3.5 of 5 bubbles
    Cleanliness
    3.5 of 5 bubbles
    Check-in and Boarding
  • 3 of 5 bubbles
    Food and Beverage
    3 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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12,985 Reviews from our TripAdvisor Community

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12,985 reviews from our community

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Showing 9,875: English reviews
Miami, Florida
Level Contributor
524 reviews
145 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW

I understand serving something fast in economy on a short haul flight, but on business you expect something more than just chips.....

Mexico First Class Miami - Cancun
Helpful?
Thank Alejandro Z
Brisbane, Australia
Level Contributor
191 reviews
58 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

I always fly AA in the USA (AA is a One World member for a collector of air miles). I know the old planes - the Silver Birds - are almost phased out. They were squeezy, and I know this statement is nuts, but they had a 'character' the new ones lack, although they, too are squeezy. Ground staff were...

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Domestic Economy Los Angeles - Orlando

Helpful?
Thank Missy T
Prescott, Arizona
Level Contributor
105 reviews
21 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW

The check in process was smooth, efficient. The CSR was friendly and professional. Security Check was even smoother and the personnel were warm and professional (unlike TSA). The aircraft on today's flight was a repainted American West A320. The plane should either be retired or refurbished. My seatback, as well as the one in front and my traveling partners was...

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USA Economy Puerto Vallarta - Phoenix

Helpful?
Thank HeeNalu1969
Prescott, Arizona
Level Contributor
105 reviews
21 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW

American Airlines is neither good nor bad, they are just there. The flight was on time. The boarding process is a farce. The airline has so many categories to board it is quite a while before Group 1 is called. In flight service was acceptable, flight attendants were polite and professional, neither friendly or unfriendly. Upon arrival, the baggage was...

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Mexico Economy Phoenix - Puerto Vallarta

Helpful?
Thank HeeNalu1969
Phoenix, Arizona
Level Contributor
393 reviews
198 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW

The flight from Miami to Phoenix was only partially filled.There were numerous people sleeping across all three seats. I found three seats in the back row. I woke to a male flight attendant tell me the back row was reserved. I asked him where the sign was that said that row was reserved. He said " I am telling you...

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Domestic Economy Miami - Phoenix

Helpful?
Thank frequenttravelerdave
Buffalo, NY
Level Contributor
260 reviews
124 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

Flew from Buffalo, NY to Philadelphia on an American commuter flight. Trip to Philly was smooth and without delays. a couple of days later my return flight from Philly to Buffalo was delayed several hours. But I arrived at the airport early and was able to take an earlier flight. American gate agent waved the flight change fee ($75) since...

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Domestic Economy Buffalo - Philadelphia

Helpful?
Thank niagarariverfatman
Camp Hill, Pennsylvania
Level Contributor
5 reviews
3 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW

We were scheduled to leave Hawaii at 8:53 PM on Saturday, November 26, 2016 to Dallas to connect to a flight to Harrisburg. We sat on the Tarmac for three hours with only two updates the entire time before they cancelled the flight due to mechanical issues. We were never once offered a beverage and the planes air conditioning had...

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Domestic Economy Maui - Harrisburg

Helpful?
Thank Sarah G
Stockport, United Kingdom
Level Contributor
23 reviews
6 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW

Flight crew were friendly but were to quick with the service. The food was not good at all and of poor quality. The last aircraft we travelled on with t v screens in the roof on a trans atlantic flight was twelve years ago.

International Economy Chicago - Manchester
Helpful?
Thank sparkysam2016
Parrish, Florida
Level Contributor
346 reviews
312 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

I had an evening non-stop out of O'Hare to Tampa on a Friday night on December 1. It was in Terminal 3. Unlike United, paying for a slightly better seat does get you in boarding group 1. Airport not bad. No line for Pre-Check, which I highly recommend if you are flying through O'Hare. Gate was K 19, as far...

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Domestic Economy Chicago - Tampa

Helpful?
Thank JeffnEdie
London, United Kingdom
Level Contributor
58 reviews
15 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW

We were excited about our flight from Los Angeles to Auckland in October on board a dream liner. Our experience turned out to be quite the opposite with a series of issues we were confronted with. Given that we took a connecting flight from Newark to LA, the American Airlines check-in staff kept insisting that as british citizens we needed...

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International Economy Los Angeles - Auckland

Helpful?
Thank Arun Kumar K
See travel tips for airlines
“Wait till your section is called. It avoids chaos at the boarding gate.”
 of 5 bubbles MissyT68, 2 days ago | Read review
“Average American Airlines”
 of 5 bubbles HeeNalu1969, 2 days ago | Read review
“Make sure your Ipod has a full battery.”
 of 5 bubbles HeeNalu1969, 2 days ago | Read review
“DO NOT travel with this airline”
 of 5 bubbles sarahgR1726KF, 2 days ago | Read review
“Check your not flying B757”
 of 5 bubbles sparkysam2016, 2 days ago | Read review
Show next 5 travel tips 5 of 10
American Airlines Baggage Fees
  • Domestic United States
    • 1st Bag: $25
    • 2nd Bag: $35
    • 3rd Bag: $150
    • Each bag maximum 50 lb/23 kg
  • United States to Canada
    • 1st Bag: $25
    • 2nd Bag: $35
    • 3rd Bag: $150
    • Each bag maximum 50 lb/23 kg
  • United States to Mexico
    • 1st Bag: $25
    • 2nd Bag: $40
    • 3rd Bag: $150
    • Each bag maximum 50 lb/23 kg
More ▾
About American Airlines
Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
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