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American Airlines

Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605
Overview
3.080,958 reviews
Travelers' Choice 2019 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, movies)
Onboard Experience
Customer service
Value for money
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Check-in and boarding
Food and beverage
About American Airlines

Airline Alliance

oneworld
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605

Airline Summary

Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
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80958Reviews
8346Photos
100Tips
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Robert J wrote a review Yesterday
3 contributions
Madison - Sacramento
Domestic
We were delayed. Then one of our checked bags that we paid extra for got destroyed. Then the American Airlines made us do all the claim stuff online. It was denied.
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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MsKiesha wrote a review Yesterday
Alexandria, Virginia2804 contributions279 helpful votes
Washington DC - Detroit
Domestic
Decent flight, but took too long. I take this flight route all the time and from take off to landing it is usually 1 hour or a little less than 1 hour. This time it took 1.5 hours. This was really irritating because I was flying home for a family emergency and needed to get there ASAP. I did arrive safely so I was grateful for that. The Wi-Fi did not work AGAIN, and the flight attendants gave drinks, but skipped us for snacks. The seat was more comfortable this time so that’s a plus too. Overall my experience was decent.…
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Date of travel: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Toni T wrote a review Yesterday
Nashville, Tennessee1757 contributions11 helpful votes
Fort Myers - Philadelphia
Domestic
The true star of this flight is MIRNA at the gate desk. I asked her if I could be seated by my daughter and grandson who were several rows away. 30 minutes later, close to boarding time, she remembered and told me of a seat that opened behind them and changed my seat on the full plane. Pilot Greg was very kind to my 3 year old grandson and announced his name as third co-pilot! Bernard served me several beverage options. Helene made checking out huge bag very easy, even having my 3 year old grandson "help." My only suggestion is for some gluten free and low sugar free snacks.…
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lauri B wrote a review Nov 1
1 contribution
Seattle - Jacksonville
Domestic
3 of 4 flights delayed- 2 mechanical (they waited until after scheduled departure time to summon maintenance) and 1 because a flight attendant was late. The staff who helped with rerouting were nice, but we ended up losing 1st class seats on way there and arrived a day late on the return - increased expenses to us, nothing by way of support from AA. On the CLT to SEA flight we were not offered beverages after meal was served (3+ hours), crew was too busy visiting together to be bothered- this was in 1st class. Hadn’t flown AA in years- based on this experience will avoid doing so again.…
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Date of travel: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mia D wrote a review Nov 1
1 contribution
Paris - Dallas
International
Absolutely terrible. Always making me late for my flights always missing flights because of this airline. Everytime I traveled with American I have been late for my flight. One time I was late missed my 9:30 am flight by 20 mins and then they rebooked my flight for 5:20PM. THE WORST. Go united, go spirit, go British airways, go Air France, ANY OTHER AIRLINE. Hope this review saves some of you the stress of missing every flight you take.…
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Date of travel: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Showing results 1-5 of 69,924
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Toni T wrote a tip Yesterday
"Ask at check in desk AND at gate desk if you want seat change. Once you checkin online, you can't change seats, but can in person at airport"
John wrote a tip Nov 1
"Never book American if you dont have to "
Grantham C wrote a tip Nov 1
"Business class is a minimum on this long of a flight; not sure my back would survive in coach."
Sherry A wrote a tip Oct 2024
"Fly a different airline to Japan"
Timo S wrote a tip Oct 2024
"Avoid customer service at all cost. You’ll spend the next three hours of your life being frustrated and disappointed."
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: $30
2th checked bag: $40
3th checked bag: $150
4th checked bag: $200
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: $30
2th checked bag: $40
3th checked bag: $150
4th checked bag: $200
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: $30
2th checked bag: $40
3th checked bag: $150
4th checked bag: $200
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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