We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

American Airlines


40,196 reviews
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605 +1 800-433-7300 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

40,196 Reviews from our TripAdvisor Community

Write a Review

40,196 reviews from our community

Filter reviews by popular destinations:
All reviews Miami New York City Dallas Los Angeles Chicago Philadelphia Charlotte Washington DC Phoenix London Las Vegas Orlando Sao Paulo San Francisco
Traveler rating
Cabin
  • (26,031)
  • (0)
  • (3,270)
  • (3,682)
Route
  • (19,552)
  • (9,141)
  • (1,924)
  • (1,234)
  • (794)
  • More
Language
  • More
Showing 33,029: English reviews
Schnecksville, Pennsylvania
Level 3 Contributor
17 reviews
8 helpful votes
Reviewed today
NEW
via mobile

If I could give them a negative number, I would. Never flying American again. They’re so cheap. We got diverted due to weather. After sitting on the plane for over two hours til 10 pm they can’t even comp our meals or put us up in hotels. Had to be escorted off the plane and then quarenteed like criminals because...

More 
USA Economy Cancun - Allentown

Helpful?
Thank PROUDMHUparents
Epping, New Hampshire
2 reviews
Reviewed today
NEW

Our flights with American Airlines was terrific! The flight attendants had many years of experience. They all had a great sense of humor and made us feel very comfortable.

Mexico Economy Boston - Cancun
Helpful?
Thank pamelamartin2018
Annapolis, Maryland
2 reviews
Reviewed today
NEW
via mobile

While it was entirely expected that there would be little foot room or a comfortable way to sleep while in an economy seat, the fight was still fine because of the nice staff, the large selection of entertainment at individual TVs, and complimentary wine and beer even for us poor economy folks!

International Economy Rome - New York City
Helpful?
Thank lcmossa
Scottsdale, Arizona, United States
Level 4 Contributor
42 reviews
13 helpful votes
Reviewed today
NEW

American Airlines strives to make the client feel special & appreciated! They never disappoint! Really good customer service! They could use better snacks, but I usually eat before I fly, anyway! The flight attendant had a can-do attitude, and it was appreciated.

Domestic First Class Phoenix - Miami
Helpful?
Thank Cheryl M
Raleigh, North Carolina
Level 2 Contributor
5 reviews
Reviewed today
NEW

Both the departure and return flights were smooth and on time. My seat on the departure flight wouldn’t decline said I wasn’t as comfortable coming home. The sandwich isn’t that good on the economy plus flights. It is a bit too fancy. I would recommend picking up a sandwich prior to boarding.

Domestic Economy Raleigh - Honolulu
Helpful?
Thank Christi R
Level 3 Contributor
14 reviews
1 helpful vote
Reviewed today
NEW
via mobile

We recently missed a connection because of a 4 hour delay in New York - all AA flights - which meant > 24 hour stopover in LA. It’s one thing to tell people it’s not their fault but another to take no responsibility and provide no assistance for peoples welfare or even their safety. We were left in airport gate...

More 
International Economy New York City - Brisbane

Helpful?
Thank Wildoh
Ascot, United Kingdom
Level 3 Contributor
10 reviews
8 helpful votes
Reviewed yesterday
NEW
via mobile

I know there are always unforeseen circumstances that cause delays and cancellations but some decent customer care can overcome the frustration. But it seems not for American Airlines. I travelled from Heathrow to Charlotte but the flight left two hours late. This caused me to miss my connection to Greenville resulting in a 5 hour wait for the next flight....

More 
International Economy London - Greenville

Helpful?
1 Thank Peter O
Spring Green, Wisconsin
Level 4 Contributor
37 reviews
4 helpful votes
Reviewed yesterday
NEW

We were on our way to our biggest adventure ever, Machu Picchu and the Galapagos. We did as our tour company suggested packing certain items in our carry-on bag in case our checked luggage did not make it. Unfortunately, we were in boarding group 8 out of nine groups. The flight from Phoenix to Miami was full so they asked...

More 
International Economy Tucson - Lima

Helpful?
Thank denise73AZ
Level 2 Contributor
7 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

We had a group of 15 people with 6 of them being children. Our flights were delayed going and coming home. On the way home was the worst. We were delayed, missed our connecting flight and had to stay over in Dallas. We had to deal with terrible customer service and on top of that they split our group up...

More 
Caribbean Economy Los Angeles - Montego Bay

Helpful?
1 Thank Kesha M
Lahore, Pakistan
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed yesterday
NEW

I was truly surprised to learn that even though I flew First Class from Chicago O' Hare to Buffalo International Airport on American Airlines, I was not allowed to access the lounge as it was for International Flights only. Did I not pay for the service? Why is this so? It is absolutely ridiculous that American Airlines does not allow...

More 
Domestic First Class Chicago - Buffalo

Helpful?
Thank AshC1212
See travel tips for airlines
“Disappointed that American Airlines does not allow their domestic passengers to access their lounge. Don't bother going first class.”
AshC1212, yesterday | Read review
“Try to figure out why airlines have stupid rules so you can do what you want.”
concordz, yesterday | Read review
“Join their American Advantage program if you plan to use AA often. The benefit will exceed the cost.”
O4643ALrobertm, yesterday | Read review
“Splurge a little for legroom... cause Basic Economy is TORTURE”
883marka, yesterday | Read review
“Use a foreign Airline when going overseas such as Italia, Luftansa, Air Canada, Air France.”
657kimc, yesterday | Read review
Show next 5 travel tips 5 of 10
American Airlines Baggage Fees
  • Domestic United States
    • 1st Bag: $25
    • 2nd Bag: $35
    • 3rd Bag: $150
    • Each bag maximum 50 lb/23 kg
  • United States to Canada
    • 1st Bag: $25
    • 2nd Bag: $35
    • 3rd Bag: $150
    • Each bag maximum 50 lb/23 kg
  • United States to Mexico
    • 1st Bag: $25
    • 2nd Bag: $40
    • 3rd Bag: $150
    • Each bag maximum 50 lb/23 kg
More ▾
About American Airlines
Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

3,193 photos of this airline

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (3193)
Viewed
Airport (315)
Viewed
Our fleet (30)
Viewed
Airline Lounge (67)
Viewed
View from Window (430)
Viewed
Cabin (274)
Viewed
Seat (333)
Viewed
Food and Drink (403)
Viewed
Onboard Feature (143)
Viewed
Other (1198)