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American Airlines


46,727 reviews
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605 +1 800-433-7300 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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46,727 Reviews from our TripAdvisor Community

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46,727 reviews from our community

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Showing 38,791: English reviews
Level 6 Contributor
129 reviews
30 helpful votes
Reviewed yesterday
NEW

The flight overall was okay. I am a One World Saphire member, so I got extra leg room for free. Seats are comfortable. But the toilet was not clean. It was wet when I used it before take off. In Los Angles, the plane lands at a remote terminal and you are shuttled to either terminal 5 or 4. To...

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Domestic Economy Albuquerque - Los Angeles

Helpful?
Thank GreenLV
Colorado
Level 6 Contributor
380 reviews
157 helpful votes
Reviewed yesterday
NEW

I checked in for this flight easily via the American Airlines app. Security was a breeze (there was no line or wait!). The gate area was busy, but there was seating available around the corner. I wish that the Aspen airport had a lounge, but alas that is not the case. Soon enough, it was time for boarding. As I...

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Domestic First Class Aspen - Dallas

Helpful?
Thank Fzedlach
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Stevenson Ranch, California
Level 4 Contributor
42 reviews
18 helpful votes
Reviewed yesterday
NEW

After waking up quite early in order to get to the airport, this flight was very comfortable. It provided for a relaxing time with a tasty meal and friendly service. I was able to enjoy three movies using great headphones.

International Business Class Barcelona - New York City
Helpful?
Thank Mary F
Colorado
Level 6 Contributor
380 reviews
157 helpful votes
Reviewed yesterday
NEW

I had such an amazing flight attendant serving me in coach! She said of those of us in the exit row "these are my people" right after the safety briefing. She again remarked this when serving us drinks with her fellow flight attendant. She was so friendly, and it really made an impression. The one downside of the flight was...

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Domestic Economy Dallas - Los Angeles

Helpful?
Thank Fzedlach
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Level 3 Contributor
11 reviews
2 helpful votes
Reviewed yesterday
NEW

I had 3 flights going to Flagstaff and 2 going back to Seattle. Out of the 5 only one was on time. 1flight was cancelled and the others were delayed by at least an hour and a half. The employees I interacted with to get into another flight came across as unconcerned that due to their delays I missed 2...

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Domestic Economy Seattle - Flagstaff

Helpful?
Thank TerriA259
Madison, Wisconsin
Level 4 Contributor
39 reviews
11 helpful votes
Reviewed yesterday
NEW

Every source of info stated flight “On time” right up to the actual FLIGHT time - didn’t appreciate the false info as the plane wasn’t there so why not let passengers know ASAP. Even more frustrating - anticipated this due to recent tardy record of this particular flight, so with only 1 hour between making an international connection, called AA...

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Domestic Economy Madison - Dallas

Helpful?
Thank Rhonda S
Cropwell, Alabama
Level 4 Contributor
28 reviews
5 helpful votes
Reviewed yesterday
NEW

Normally we don't fly American Airlines because out of our gateway city, they offer fewer flights and then after you throw on their fees for pretty much anything is a lot more $$$ wise. However, on this one trip, they did have the best travel times is why we booked it. However, after all of their baggage fees, seat fees,...

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Mexico Economy Birmingham - Los Cabos

Helpful?
Thank ready_2_go1986
Los Angeles, California
1 review
Reviewed yesterday
NEW
via mobile

To keep things short, I travel a lot and this airline seems to be the only one out of all the domestic fliers that shes to always either be delayed, have mechanical issues or canceled flights. What makes me give them a 1 star rating is that, although $hit happens with all airlines, American Airlines customer service handles everything poorly....

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Domestic Economy Tucson - Orange

Helpful?
Thank ky2kspace21
Denver, Colorado
Level 5 Contributor
52 reviews
7 helpful votes
Reviewed yesterday
NEW

This is a code share flight with BA but I have taken the DEN to LHR via Chicago, Charlotte, Miami, DFW and LAX and American's staff is always top notch, Even when I was travelling with my 18 month old son, they were super helpful getting my child seat and other items on board prior to me boarding with him....

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International Economy Denver - London

Helpful?
Thank ladybrady007
San Diego, California
Level 2 Contributor
7 reviews
Reviewed yesterday
NEW

Great flight . Three connections ,all on time . I use this airline exclusively for the convenience and ability to use miles for ticket purchase

Caribbean First Class Palm Springs - Grand Cayman
Helpful?
Thank tom h
See travel tips for airlines
“Fly Business Class”
maryfU7628VP, yesterday | Read review
“Fly with a different airline.”
TerriA259, yesterday | Read review
“speak to gate agent before if you have kids, they are super accommodating, and ALWAYS bring the staff a nice treat”
ladybrady007, yesterday | Read review
“Get ready to go”
tomh393, yesterday | Read review
“Book way in advance for best seat selection. Get to the gate early.”
rraposo2, yesterday | Read review
Show next 5 travel tips 5 of 10
American Airlines Baggage Fees
  • Domestic United States
    • 1st Bag: $25
    • 2nd Bag: $35
    • 3rd Bag: $150
    • Each bag maximum 50 lb/23 kg
  • United States to Canada
    • 1st Bag: $25
    • 2nd Bag: $35
    • 3rd Bag: $150
    • Each bag maximum 50 lb/23 kg
  • United States to Mexico
    • 1st Bag: $25
    • 2nd Bag: $40
    • 3rd Bag: $150
    • Each bag maximum 50 lb/23 kg
More ▾
About American Airlines
Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
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