We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Alaska Airlines


3,675 Reviews
Headquarters: PO Box 68900, Seattle, WA 98168 +1-800-252-7522 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

3,675 Reviews from our TripAdvisor Community

Write a Review

3,675 reviews from our community

Filter reviews by popular destinations:
All reviews Seattle Portland Anchorage Los Angeles San Diego Maui San Jose Las Vegas San Francisco Honolulu Fairbanks Vancouver Los Cabos Chicago Boston
Traveler rating
Cabin
  • (3,009)
  • (0)
  • (0)
  • (533)
Route
  • (3,049)
  • (220)
  • (108)
  • (102)
  • (60)
  • More
Language
  • More
Showing 3,555: English reviews
Kirkland, Washington
Level 5 Contributor
67 reviews
11 helpful votes
Reviewed yesterday
NEW

This flight was to be by Horizon, Alaska's subsidiary, but because of pilot problems system wide in Horizon, Alaska changed the service provided to Sky West. They sent me a change of flight notice, and cancelled my flight and move me to the same one two days later. Of course that would not work! Called Expedia who called the airlines...

More 
Domestic Economy Colorado Springs - Seattle

Helpful?
Thank Bruce G
Sydney, Australia
Level 4 Contributor
40 reviews
22 helpful votes
Reviewed yesterday
NEW

My wife and I travelled on this flight very recently. It was 3hrs 20 min.in length. The plane left at 10.30pm. We had been told by Alaska staff before boarding that a meal would be provided. This did not happen and very little food was indeed available. A stewardess on board apologised to us saying that there is a meal...

More 
Domestic Economy Seattle - Fairbanks

Helpful?
Thank Andrew T
Sydney, Australia
Level 4 Contributor
40 reviews
22 helpful votes
Reviewed yesterday
NEW

My wife and I travelled this week from Fresno to Fairbanks via Seattle. We were late leaving Fresno and the changeover at Seattle became very tight. Having arrived at Seattle the announcement was made to passengers that those with onward tickets should seek a Customer Service Rep on the ground. We did this in C lounge, even though our onward...

More 
Domestic Economy Fresno - Fairbanks

Helpful?
Thank Andrew T
Grand Rapids, Michigan
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

Every aspect of our flights with Alaska Airlines were exceptional! Start with kind and concerned people checking in our family of twelve and end with baggage being on the carousel before we could get to it. The stewardesses on the flight going out to Anchorage went out of their way to make sure we knew some neat things to do...

More 
Domestic Economy Chicago - Anchorage

Helpful?
Thank maestro2017
VENTURA, CA
Level 5 Contributor
76 reviews
24 helpful votes
Reviewed yesterday
NEW

i love flying alaska airlines they rock everyone is wonderful the plane is always on time the plane is always clean

Mexico Economy Los Angeles - Los Cabos
Helpful?
Thank MATTOX23
Orofino, Idaho
Level 6 Contributor
124 reviews
45 helpful votes
Reviewed yesterday
NEW
via mobile

I rode the shuttle bus from the hotel to the airport with 2 flight crews. One greeted me and was very friendly. Turned out they were the Alaska crew. On the plane, you could tell they all enjoyed their jobs.

Domestic Economy Lewiston - Boise
Helpful?
Thank pamd927
Costa Mesa, California, United States
Level 4 Contributor
30 reviews
37 helpful votes
Reviewed 2 days ago
NEW

For customer service and cleanliness Alaska Airlines gets 5 stars. I do love the airline and even though I am going to say some negative things it's STILL a 5 star airline. That being said, having now flown it twice there are some things that, while it doesn't deduct from the stars I'm giving it, I still wish they'd fix....

More 
Domestic Economy Ontario - Petersburg

Helpful?
Thank Jami R
Maple Shade, New Jersey
Level 6 Contributor
253 reviews
56 helpful votes
Reviewed 3 days ago
NEW

On time, clean plane, crisp services. Unfortunately minimal free refreshments, like other US airlines.

Domestic Economy Seattle - Fairbanks
Helpful?
Thank Bill A
Silverdale, Washington
Level 3 Contributor
15 reviews
6 helpful votes
Reviewed 3 days ago
NEW

I recently flew on a partner airline to Alaska and after purchasing my ticket I paid an additional $99 for a comfort seat with more legroom as it as an international flight. Alaska Airlines said that because I changed seats to a premium coach seat that they wouldn’t recognize, I was not allowed mileage accrual for the domestic portion of...

More 
International Economy Seattle - Madrid

Helpful?
Thank Traveler0547
Seattle, Washington
Level 6 Contributor
165 reviews
51 helpful votes
Reviewed 3 days ago
NEW

This is the first review for Alaska Airlines I am writing because frankly I had no idea you could review airline carriers now. For the record, I am a frequent flyer Gold member, and have been loyal to this carrier for 2 decades. For business travel, they provide some of the best features in the air. Seattle has always been...

More 
Domestic Economy Detroit - Seattle

Helpful?
Thank YANNIS K
No reviews match your filter preferences. Remove a filter or to read reviews.
See travel tips for airlines
“Be aware of limitations on night flights”
714andrewt, yesterday | Read review
“Be ready to ask for help if the instructions are not clear”
714andrewt, yesterday | Read review
“Be promt or early”
BillA410, 3 days ago | Read review
“See my review”
Traveler0547, 3 days ago | Read review
“Apply for the Credit Card with $75 annual fee, but get a free companion pass anywhere they travel!”
119yannisk, 3 days ago | Read review
Show next 5 travel tips 5 of 10
Alaska Airlines Baggage Fees
  • Domestic United States
    • 1st Bag: $25
    • 2nd Bag: $25
    • 3rd Bag: $75
    • Each bag maximum 50 lb/23 kg
  • United States to Canada
    • 1st Bag: $25
    • 2nd Bag: $25
    • 3rd Bag: $75
    • Each bag maximum 50 lb/23 kg
  • United States to Mexico
    • 1st Bag: $25
    • 2nd Bag: $25
    • 3rd Bag: $75
    • Each bag maximum 50 lb/23 kg
More ▾
About Alaska Airlines
The seventh-largest airline in the United States, Seattle-based Alaska Airlines (AS) flies to about 100 destinations in the United States, Mexico and Canada. As the name implies, it's a major carrier in the state of Alaska, flying to about 20 large and small destinations throughout the state. The airline has four hubs: Los Angeles International Airport (LAX), Portland International Airport (PDX), Seattle–Tacoma International Airport (SEA) and Ted Stevens Anchorage International Airport (ANC). Most of its aircraft operate with two classes of service: First Class and Economy Class. Passengers flying in First Class have access to the airline's lounge, known as the Board Room, which has locations at about 20 airports.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

200 photos of this airline

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (200)
Viewed
Our fleet (4)
Viewed
View from window (3)
Viewed
Onboard Feature (4)
Viewed
Airport (32)
Viewed
Food and Drink (4)
Viewed
View from Window (59)
Viewed
Cabin (15)
Viewed
Airport (2)
Viewed
Seat (2)
Viewed
Food and Drink (14)
Viewed
Seat (8)
Viewed
Airline Lounge (1)
Viewed
Other (52)