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Alaska Airlines

Headquarters: PO Box 68900, Seattle, WA 98168

Overview

4.04.0 of 5 bubbles17,585 reviews
Travelers' Choice 2020 Winner
Travelers' Choice 2019 Winner
Travelers' Choice 2018 Winner
Travelers' Choice 2017 Winner
Legroom4.0 of 5 bubbles
Seat comfort4.0 of 5 bubbles
In-flight entertainment (WiFi, TV, movies)3.5 of 5 bubbles
Onboard Experience4.0 of 5 bubbles
Customer service4.0 of 5 bubbles
Value for money4.0 of 5 bubbles
Cleanliness4.5 of 5 bubbles
Check-in and boarding4.5 of 5 bubbles
Food and beverage3.5 of 5 bubbles
About Alaska Airlines

Airline Summary

The fifth-largest airline in the United States, Seattle-based Alaska Airlines (IATA: AS; ICAO: ASA) flies to more than 100 destinations in the United States, Mexico, Costa Rica, and Canada. As the name implies, it's a major carrier in the state of Alaska, flying to about 20 large and small destinations throughout the state. However, the airline has a major presence serving destination on the West Coast of the United States of America. The airline has five hubs: Los Angeles International Airport (LAX), Portland International Airport (PDX), San Francisco International Airport (SFO), Seattle–Tacoma International Airport (SEA), and Ted Stevens Anchorage International Airport (ANC). Aircraft operate with two classes of service: First Class and Main Cabin (Economy Class). Premium Class in the Main Cabin, offering additional legroom and priority boarding, is being added to aircraft. Passengers flying in First Class have access to the airline's Alaska Lounge with locations 7 airports. On 25 April 2018, Alaska Airlines and Virgin America merged. The combined airline is known as Alaska Airlines. The combined fleet consists of Airbus, Boeing, Bombardier, and Embraer aircraft.
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17585Reviews
1851Photos
100Tips
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Popular mentions
rodrigo m wrote a review Yesterday
Las Vegas, Nevada1 contribution
1.0 of 5 bubbles
Las Vegas - Los Cabos
Mexico
We tried checking in and verifying our passports online several times website and app would not work, the day before or the day of. When we got to the airport an hr and 20 minutes ahead of time. They would not let us board even though it was the airlines issue that the app and website were not working. We had no check ins and could’ve easily made the flight prior to departure and the attendants refused to help us.…
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Date of travel: December 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dustin J wrote a review Dec 9
1 contribution
1.0 of 5 bubbles
San Francisco - Los Angeles
Domestic
Horrible customer service, terrible communication and 3 delays. I will never fly with Alaska again. Southwest is 10x better. Save yourself a nightmare and skip Alaska
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Date of travel: December 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Alex C wrote a review Dec 8
1 contribution
1.0 of 5 bubbles
Austin - San Diego
Domestic
Pilots can’t even show up on time for work. Waited until the captain showed up and then decided to fill the plane with fuel when we were already delayed 40 minutes. Missed my connection as well and they wasted MY time. Never again. This mine as well be spirit.
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Date of travel: December 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Stylistbanker wrote a review Dec 7
San Francisco, California148 contributions44 helpful votes
+1
4.0 of 5 bubbles
San Francisco - Maui
Domestic
My husband and I flew first class with Alaska Airline to Maui. So far the experience was good. The agent who helped us reserve the seats was pleasant. At the airport, the lounge was spacious, clean, and very nice with good food selections. We enjoyed spending time there. The check-in was very easy too. We were seated in the first row so we had little extra leg room. On flight, the seat was little narrow and there was no foot rest. The seat reclined but not so much that you feel comfortable sleeping. We didn’t know there was no personal TV so I ended up watching some movies from my phone. The free wifi inflight was nice. We liked the food. They provided nice pillow and blanket for us. The flight attendants were attentive and friendly. They kept coming by with tray of snacks after the meal. We pre-ordered it from the app. We liked the boxed water. Hawaiian airline doesn’t have it. They still serve water in a plastic cup and also didn’t have any snacks to offer. Over all, we enjoyed the service and will fly with them again.…
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Charles S wrote a review Dec 7
1 contribution
1.0 of 5 bubbles
San Diego - Atlanta
Domestic
This airline is the worst I've ever booked a flight with. My flight to atlanta has been canceled two times without any explanation at all there are airplanes here but this flight still keeps being delayed, I'll make a promise I'll definitely keep im never flying with this airline again it's a complete clown show, it's better to pay a little more to fly American than to be jerked around by these clowns…
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Date of travel: December 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Showing results 1-5 of 17,138
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Front row leg room
Extra leg room
Food at the lounge
Very nice and clean lounge
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Showing results 1-5 of 1,851
Jason S wrote a tip Dec 6
1.0 of 5 bubbles
"AVOID AT ALL COSTS"
garth l wrote a tip Dec 4
1.0 of 5 bubbles
"Don't fly with them, they may cancel your flight in error and do nothing to make up for it. "
Tim L wrote a tip Dec 3
1.0 of 5 bubbles
"Book with a different carrier"
Caelan B wrote a tip Dec 1
1.0 of 5 bubbles
"Do not check any luggage and expect to receive it at all let alone undamaged. Customer service is horrendous"
Gene P wrote a tip Nov 2024
1.0 of 5 bubbles
"Do not use the website. Talk to a human being. "
…
Showing results 1-5 of 100
Baggage fees

Domestic United States
Carry-on bag:Included
1st checked bag: $30
2th checked bag: $40
3th checked bag: $100
4th checked bag: $100
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag:Included
1st checked bag: $30
2th checked bag: $40
3th checked bag: $100
4th checked bag: $100
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag:Included
1st checked bag: $30
2th checked bag: $40
3th checked bag: $100
4th checked bag: $100
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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