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3.5 of 5 stars
1,161 Reviews
Headquarters: Saatwinkler Damm 42-43, 13627 Berlin Germany +49-030-3434-3434 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 223
  • 373
    Very good
  • 287
  • 139
  • 139
Just average

The airline is part of Oneworld and therefore one expects a certain level of service. I had a bag... read more

3 of 5 starsReviewed 5 days ago
Melbourne, Australia
Rating summary
  • 3 of 5 stars
    3 of 5 stars
    Seat Comfort
  • 3.5 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
  • 4 of 5 stars
    3.5 of 5 stars
    Check-in and Boarding
  • 3 of 5 stars
    Food and Beverage
    2.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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1,161 Reviews from our TripAdvisor Community

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1,161 reviews from our community

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English first
Melbourne, Australia
Level Contributor
574 reviews
748 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The airline is part of Oneworld and therefore one expects a certain level of service. I had a bag destroyed on this flight and the service was appalling. 32 emails and 6 phone calls till the issue was rectified. I was pleased to receive the chocolate heart but simply outsourcing baggage and ignoring it leads to large frustration.

Europe Economy Bucharest - Berlin
Thank Lechiffre1
Baltimore, Maryland
Level Contributor
36 reviews
9 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I read reviews about Air Berlin on Facebook (didnt come up on here when I initially searched for it), but after I'd already booked the flight. If I could have, I would have canceled because of the reviews I'd read. I expected a terrible flight and to have my baggage show up at my final destination long after I'd landed...

International Economy Abu Dhabi - New York City

Thank TheZuriExperience
Level Contributor
14 reviews
10 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

It's the first time I traveled with this airline, and it wasn't good at all. The flight was delayed for 40min and any of the crew said something about it, not even an apology. The take off and landing were really rough, I don't know if the pilot didn't know how to or it was an issue of the plane....

Europe Economy Paris - Berlin

Thank Jonathan Harcel... D
Level Contributor
24 reviews
13 helpful votes
3 of 5 stars Reviewed 1 week ago

The flight was 1 hour delayed with departure, plane A321 13 years old, seats quite comfortable, we got offered one soft drink and sandwich free of charge. Not the best airline, but acceptable for less than 2 hours flight

Europe Economy Frankfurt - Palma de Mallorca
Thank Observer76
Singapore, Singapore
Level Contributor
421 reviews
94 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Just a short flight for me to salzberg from berlin. Did not expect too much as it seed. To be a budget carrier. Check in and onboard services quick . Ok for short flights but longer haul could be an issue with no tv screens or more legroom

Europe Economy Berlin - Salzburg
Thank TrailsOfAnne
Leuven, Belgium
Level Contributor
19 reviews
9 helpful votes
2 of 5 stars Reviewed 1 week ago

What we experienced on 24 July is outrageous. Nobody informed us that our flight had been cancelled. Instructions for replacement flights only covered 3 out of 7 passengers in our party. Even upon second visit to counter, attendant was not capable to inform. Illicit others and a smartphone had to save the day for us: ground personnel had in the...

International Economy Los Angeles - Dusseldorf

Thank Jo F
New Providence Island
Level Contributor
67 reviews
49 helpful votes
1 of 5 stars Reviewed 1 week ago

AirBERLIN [AB] is not a worthy to choose as carrier anywhere.Simply outrageous. Most all of AB's window "counters" at Tegel Terminal A are mostly shut (see photo), AB's "Priority" Window was - befittingly- not open for days since priority is not in AB's vocabulary, its all schlock and decay. There is no more any "priority" at AB'a management team either,...

International Business Class Berlin - New York City

Thank HeiniHHH
Abu Dhabi, United Arab Emirates
Level Contributor
83 reviews
9 helpful votes
4 of 5 stars Reviewed 1 week ago

After spending a hectic week in Germany, all I needed was a quiet flight back to Abu Dhabi. Air Berlin was able to provide that.

International Economy Dusseldorf - Abu Dhabi
Thank Carlo A
Red Hill
2 reviews
1 helpful vote
2 of 5 stars Reviewed 1 week ago

The flight from Abu Dhabi was comfortable and meals were adequate. However for 75% of the trip you could not hail a steward. when they all reappeared it seemed that they had been resting. My luggage did not arrive with the flight and after two hours trying to find the office, filling in the forms and queuing, I was told...

International Economy Abu Dhabi - Berlin

Thank dannyk132
Petah Tiqwa, Israel
Level Contributor
32 reviews
3 helpful votes
5 of 5 stars Reviewed 1 week ago

we took the flight from tel aviv airport to berlin. short flight, beverly felt it, the flight attendants were nice and in general it was good

International Economy Tel Aviv - Berlin
Thank Elad A
See travel tips for airlines
“Dont fly with them.”
 of 5 stars dannyk132, 1 week ago | Read review
“if you want to get a place near the window, check in 24 hours a head in the airline web site”
 of 5 stars 250elada, 1 week ago | Read review
“Ask if they have Exit seats available.”
 of 5 stars anthonyp227, 1 week ago | Read review
“Don't fly Air Berlin! They don't care about their customers.”
 of 5 stars southerngirlsEurope, 1 week ago | Read review
“Pay for extra legroom unless you have had your legs amputated below the knee”
 of 5 stars 843aidanp, 1 week ago | Read review
Show next 5 travel tips 5 of 10
About airberlin
Germany's second-largest airline, airberlin (AB) flies non-stop to more than 170 destinations, including 17 domestic destinations. Its international destinations include more than 40 countries in Europe, Africa, Asia and North America. The airline, which is part of the oneworld alliance, has hubs at Berlin Tegel Airport (TXL) and Düsseldorf Airport (DUS). Focus cities include Hamburg Airport (HAM), Munich Airport (MUC), Palma de Mallorca Airport (PMI) and Stuttgart Airport (STR). Most of its aircraft only have Economy Class seating, though some aircraft used for long-haul flights feature both Business Class and Economy Class cabins.
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