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air berlin


2,867 Reviews
Headquarters: Saatwinkler Damm 42-43, 13627 Berlin Germany +49-030-3434-3434 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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2,867 Reviews from our TripAdvisor Community

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2,867 reviews from our community

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Showing 695: English reviews
los angeles
Level Contributor
145 reviews
67 helpful votes
Reviewed 2 days ago
NEW

We arrived at airport early to be told a delay of three hours. No help rescheduling connecting flight to London. Fortunately, Expedia did that. Checked bags are still lost. Staff at Düsseldorf airport were unhelpful, rude and what I formation they had was wrong. I have travelled for 50 years and this was my worst experience!

Europe Economy Salzburg - Dusseldorf
Helpful?
Thank noni40
New York
Level Contributor
13 reviews
16 helpful votes
Reviewed 2 days ago
NEW

First we were supposed to fly from NY to Berlin and I purchased tickets 2 months ahead for 11.40 pm flight out of NY. We live in Philadelphia and takes us 3 hours to get to JFK airport. My direct flight got cancelled 3 days before departure and Air Berlin re-booked me without my permission on 5 pm flight with...

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Europe Economy Vienna - Berlin

Helpful?
Thank Kate K
New York City, New York
1 review
Reviewed 3 days ago
NEW

This is the WORST company ever!!! They lost my luggage and then you start going in circles with a complaint through the website, It never works, nobody is contacting you. No emails, nobody on the other side of the line. This is unacceptable, I start thinking they steal your belongings and they share them between the crew??? Never again!!! There...

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International Economy New York City - Barcelona

Helpful?
Thank natxoterrado
connecticut
Level Contributor
222 reviews
109 helpful votes
Reviewed 3 days ago
NEW

No problems on this flight. Nice plane with good service. Free food, wine beer and entertainment. Left on time, service good, luggage intact. I think the connecting flights on this airline needs more direction and customer service. Just flying from Boston to Dussledorf R/T was a pleasure and quite a bargain. They dont let you pick your seats unless you...

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International Economy Dusseldorf - Boston

Helpful?
Thank carribbeanmic
connecticut
Level Contributor
222 reviews
109 helpful votes
Reviewed 3 days ago
NEW

No one to let you know if your standing in correct line. Over an hour wait in line watching some people getting redirected to another terminal. Get to front of line, they called for people traveling on an earlier to flight to come ahead, at least 50 people cut us. Now we are worried about making our flight in time...

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Europe Economy Copenhagen - Dusseldorf

Helpful?
Thank carribbeanmic
connecticut
Level Contributor
222 reviews
109 helpful votes
Reviewed 3 days ago
NEW

Connecting flight was where? Arrived at gate, agent had no idea. Just a choice of two, well anyway about 15 minutes later someone showed up at other gate and we were bussed to our plane. Small puddlejumper with no services. We were a little nervous cutting the time short and not knowing if we were at the right place.

Europe Economy Dusseldorf - Copenhagen
Helpful?
Thank carribbeanmic
connecticut
Level Contributor
222 reviews
109 helpful votes
Reviewed 3 days ago
NEW

After reading bad reviews I was concerned. You cant choose your seats when booking unless you want to pay a lot extra. We arrived at airport 4 hour prior to departure and were given adjoining seats. The service on this flight was exceptional. Comfortable, pillows , blankets and overnite set with eyemasks and socks. Free food wine beer. Service was...

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International Economy Boston - Dusseldorf

Helpful?
Thank carribbeanmic
Copenhagen, Denmark
Level Contributor
17 reviews
12 helpful votes
Reviewed 4 days ago
NEW
via mobile

Flight cancled and have been waiting for 9 hours so far in line to get re-booked It's a disaster the way they treat passengers don't ever fly with them

Europe Economy Berlin - Copenhagen
Helpful?
Thank Gtiger62
North Chicago, Illinois
Level Contributor
6 reviews
Reviewed 4 days ago
NEW
via mobile

My wife was delayed in Germany due to an AirBerlin issue, and she had to spend the night in a hotel. The airline paid for it and meals, but by EU regulations she is owed 600 euros. This happened almost nine months ago! We submitted all the forms, and had our travel agent and his airline contact (Mr. Lieberman) involved....

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International Economy San Francisco - Florence

Helpful?
Thank d_lucas51
1 review
Reviewed 5 days ago
NEW

Airline delayed luggage to to limited room on plane and then shipped by ground transportation scheduled in 3 days for business class passenger. DO NOT FLY AIR BERLIN - airline does not are about customers .

International Business Class New York City - Krakow
Helpful?
Thank Alan Z
See travel tips for airlines
“arrive early”
carribbeanmic, 3 days ago | Read review
“leave enough time between flights”
carribbeanmic, 3 days ago | Read review
“Choose a different airline if you need luggage to arrive with you”
233alanz, 5 days ago | Read review
“2 meals served between America and Europe, plus drinks.”
book938, 1 week ago | Read review
“Take all your bags as carry-on, plan for long waits at the airports, and be short.”
VTdiver57192, 1 week ago | Read review
Show next 5 travel tips 5 of 10
About air berlin
Germany's second-largest airline, airberlin (AB) flies non-stop to more than 170 destinations, including 17 domestic destinations. Its international destinations include more than 40 countries in Europe, Africa, Asia and North America. The airline, which is part of the oneworld alliance, has hubs at Berlin Tegel Airport (TXL) and Düsseldorf Airport (DUS). Focus cities include Hamburg Airport (HAM), Munich Airport (MUC), Palma de Mallorca Airport (PMI) and Stuttgart Airport (STR). Most of its aircraft only have Economy Class seating, though some aircraft used for long-haul flights feature both Business Class and Economy Class cabins.
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